I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Se mer
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Det här tycker kunderna
I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Se mer
Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... Se mer
Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Se mer
Företaget har svarat
Företagsinformation
Om Virginia Hayward
Skrivet av företaget
Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.
A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.
Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.
Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:
“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”
Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.
Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.
A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.
Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.
Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:
“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”
Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.
Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.
Kontaktuppgifter
Virginia Hayward, Boundary House, SP7 9BT, Shaftesbury, Storbritannien
- 01747 851 515
- sales@virginiahayward.com
- www.virginiahayward.com
4,5
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered on 23rd dec with a promise to…
Ordered on 23rd dec with a promise to deliver 30th/31st January. Finally delivered on 4th January. When rang to speak to someone - not helpful.
29 december 2025
Svar från Virginia Hayward
Dear customer,
I am very sorry to hear that you are un-happy with the delivery of your item.
I can see from your order that you selected our free, standard delivery option, which is a 2-4 working day delivery. I can see that there was a delay in the carrier network, however the item was delivered to your recipient on the 5th working day.
I am sorry for the delay in getting the item delivered to your recipient, however I hope they are pleased with the item now it has been delivered.
Kind regards
Constance
The ease of ordering
The ease of ordering, the quality of the product and delivery on the scheduled day. The recepients were greatly pleased with the variety and quality of the hampers.
29 december 2025
Tasty and speedy delivery
Excellent service - we both sent and received a hamper. Ours was great and we enjoyed the contents very much, the caramel shortbread was really delicious. We sent a cheese one which was also great
22 december 2025
Omdöme utan inbjudan
Disappointed with the policy regarding…
Disappointed with the policy regarding failed delivery. One of my hampers was returned due to three failed delivery attempts and my only option was to pay £7.50 for redelivery or get 50% voucher. I appreciate it is not the sender's fault but it is not mine either - I especially think the 50% voucher is a bit insulting, the percentage should be higher. Maybe my fault for not knowing this before purchase, but I shan't be using them again.
2 januari 2026
Omdöme utan inbjudan
Svar från Virginia Hayward
Good Afternoon,
Thank you for your feedback, I am sorry that you are unhappy, to confirm as delivery was attempted three time and returned to Virginia Hayward we do have within our terms and conditions listed on our website that the customer can either pay a re-delivery charge to have the item send back out or a 50% product refund.
You decided to go with the re-delivery and we have processed this for you.
Kind Regards
Isabella
Hamper never received
I ordered a port and wine hamper, they sent out just a cheese hamper. I ordered it just prior to Christmas to ensure my elderly dad received it in time. I emailed to explain, had to send photos etc which was a pain as had to go over to do this as he can't do it himself, then they got back in touch after Christmas admitting the error and promising the correct one would be sent out by New Year's Eve. On New Year's Eve I receive an email to say it won't be sent out as there has been another error and offering a refund, so my dad never got his Christmas gift. Really shoddy customer service, won't be using this company again.
23 december 2025
Omdöme utan inbjudan
Excellent hamper with high-quality…
Excellent hamper with high-quality products and nicely gift-packed to impress. My recipient enjoyed both receiving it and tasting all included in the hamper. Delivered on time too as agreed which is important around Christmas period.
23 december 2025
Omdöme utan inbjudan
Brought a Christmas hamper
Brought a Christmas hamper - great value for money, well packaged in a lovely gift box. I keep returning year after year to purchase hampers at Christmas because they are great.
2 december 2025
Not delivered on date asked for
Ordered my daughter a hamper as we would not be seeing her at Christmas. Set delivery for Christmas eve. Daughter waited in all day and we thought great she is getting a nice treat. FedEx site was showing as in depot. Fantastic we thought. Got a little concerned around 2pm when FedEx site was saying still not out for delivery. Did the chat it. It said it would be delivered by 6,pm. 6pm came and went then got a message from FedEx saying it would not be delivered until 39/12/3025. No one in at hamper company FedEx closed for Christmas. Daughters surprise ruined
24 december 2025
Omdöme utan inbjudan
In my opinion very poor
In my opinion
Value for money - poor
External "decorative packaging" - poor
Content quality - reasonable
Delivery - extreemly poor. Some items failed to arrive
Customer service - Extreemly poor
Overall company performance - poor
Would not use this company again.
Have given order number to customer service already and received poor response so no point in leaving the details again with this review.
23 december 2025
Omdöme utan inbjudan
Good quality products
Good quality products. Good choice. Delivered on time on requested date. Enjoyed by recipient.
23 december 2025
Stress free, efficient gifting.
The order was a gift and was sent directly to person receiving the gift, She told me she was delighted with it. She had also tried an item from the hamper and said it was delicious.
From my point of view the ordering process was not complicated and with free delivery was also cost effective.
12 december 2025
Delivered what was ordered
Delivered what was ordered, on time and easy to order. Just what you want at Christmas.
10 december 2025
Easy to order
Easy to order. Variety of choices to suit taste and pocket. Delivered on time
Very helpful when there was a problem with the courier
10 december 2025
Ordered two separate gifts.
Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied. It seems a very professional, well run company.
5 december 2025
Delivered on the date specified
Delivered on the date specified. Recipient very pleased!
11 december 2025
They were very happy with hamper
12 december 2025
Quality over Quantity!
I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the hampers was outstanding. The wicker baskets for the Mistletoe Gift Baskets were absolutely beautiful and felt truly special. If you value quality over quantity, these are definitely the ones to choose. I have to admit, I wouldn’t have minded keeping one of the Cheese Hampers for myself! Delivery was prompt and exactly as promised. A big thank you to the team for making this such a lovely experience.
19 december 2025
Omdöme utan inbjudan
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