Vincci Hoteles Omdömen 

Some may have opinions on the chain as a whole. But the benalmadena hotel is one of the absolute best in Spain.

El establecimiento debería disponer de un sistema de seguridad anti-intrusos y anti-Robo. Cámaras, personal entrenado y responsabilidad empresarial. Ingresaron a más de una habitación, el mismo día y se llevaron dinero. Sin violencia de cerradura magnética según el informe de la Policía Científica. La investigación sigue curso penal. El hotel no cuenta con seguros ni medidas de protección adecuadas para los huéspedes y sus bienes.El desempeño y comportamiento del gerente fueron lamentables.

STOLEN ITEM.

We have travelled to Costa Adeje many times over the years , first to the hotel La Plantation del sur.

We were all having a lovely family holiday, however a few days into our holiday my husbands aripods went missing from the breakfast table...

We asked the waitress who was serving us regarding this , to which nothing had been moved or seen, we popped the devices on lost mode ... However a few hours later around the pool my husbands airpods kept connecting to his watch(We have since been told through the management the waitress in question , was the only member of staff working both shifts in the seperate areas) , also after investigtion, they only connected when my husband was around the waitress and the Apple blue circle would appear , to show that the airpods were EXACTLY there.

We waited quite a while for a manager to come over to us , we explained the situation , SUDDENLY the airpods went completely offline, also to our disbelief the waitress on numerous occations came over and smuggly told us "maybe they are in the bin".

We were informed through managment a few hours later ,whilst around the pool, that they had indeed been through all the bins in the STAFF quarters and they WERE FOUND wrapped in a napkin, covered in food, in the bin the waitress kept mentioning.

>Unbelievably the waitress came upto us a while after clapped her hands and smiling stated "yayyy , you found them!"

The management were "on it", yet the same waitress was still working everyday and still trying to serve us... much to our frustration.

As we left our holiday , 5 days later, that was still the case, i would REALLY like to hear more regarding the situation.

Safe to say for the rest of our holiday , we were uneasy with our personal belongings and also continuously cautious when we were out of our rooms, that a member of staff had been untrustworthy.

Just spent 3 weeks at the Vincci Aleysa, Benalmadena. The holiday package cost me around £4000 for room and breakfast. Not cheap! The hotel's website states that there is free parking available. Prior to my holiday, I emailed the hotel to say that I wanted to take advantage of the free parking for my hire car. The email was delivered OK but I did not receive a reply. When I arrived for my holiday I was told that I would have to pay 315 Euros to park my car as it was free only if I booked direct with the hotel whereas my holiday was booked through British Airways. I protested and said that they should have replied to my email to explain this but the duty manager was having none of it. They were under no obligation to reply she said. This spoiled the start of my holiday as I was quite angry. It seems that Spain has a different ethos when it comes to fair play. She eventually offered to reduce the cost by 50% but I still believe that I should not have had to pay anything. I have sent emails to Carlos Calero (General Manager) and Raul Alvarez (Sales Director) at Vincci Head Office but they have been ignored. The hotel is nice but they are unethical and greedy.

La limpieza brillaba por su ausencia, pero el buffet del restaurante era magnífico.

Ich war zweimal im im Februar zu Beginn des Jahres 2022 und einmal gegen Ende. Beim ersten Mal war ich sehr zufrieden, habe das auch in anderen Portalen so bewertet.

Bei meinem zweiten Besuch hatte ich erhebliche Probleme mit einer permanenten Lärm- und Vibrationsbelastung an 24 Stunden des Tages. Das Personal konnte dieses Problem nicht beseitigen, hat mir meistens erklärt, sie hören nichts. Das ist unmöglich, ich bin mir sicher, dass Hotel weiß von diesem Problem.

Ich habe mich deshalb an die Hauptverwaltung von Vincci in Madrid gewandt, um das Problem vorzutragen und wenigstens für diese große Tragödie einen bestimmten finanziellen Ausgleich zu erhalten. Ich war sehr schockiert, dass ich ein solches Erlebnis am Ende meiner Reise nicht vermeiden konnte.

Last time I stayed at a Vincci hotel, the staff said next time I stayed I should book through them rather than through a booking site.
So this time I booked through Vincci hotels. Little did I know this was facilitated by getaroom.com who do not allow any changes.
Covid means we can’t get there for 12 January, and getaroom means we can’t alter the booking to when we can go. It wasn’t until the booking was completed it became obvious it was through a portal.

Me he alojado en este hotel 1 vez y puedo decir que estoy muy contento con mi elección. El personal era servicial y puntual y se encargaba de todo. Sólo puedo darle 5 estrellas en este sitio ya que me encantaría volver al hotel de nuevo. Lo recomiendo

La Plantation hotel in Costa Adeje Tenerife is a great place. Been there three times now and would go nowhere else in this area.
Not too big or small, friendly staff, very clean, great food in restaurants and nicely placed within 10 min walk to beach but also in a quiet spot. Great sunset views and from restaurant also.
Spa is lovely and can recommend the massages, really sorted a calf pain I had this time.
Definitely the 5* it claims. Thanks.