THB Hotels Omdömen 

Unas vacaciones para repetir

Este ha sido nuestro segundo verano en Mallorca y, una vez más, hemos confiado en la cadena THB. El año pasado nos alojamos en el THB Guya Playa de Cala Ratjada y este año hemos elegido el THB Gran Bahía. Podemos decir que, de nuevo, han superado nuestras expectativas.

Hemos pasado unos días maravillosos en familia y gran parte de ello se debe tanto a las instalaciones como al equipo humano del hotel. La ubicación es espectacular, en primera línea de playa, con unas vistas preciosas y en un entorno fantástico como Can Picafort. La piscina, el gimnasio, las zonas comunes, el buffet variado y el restaurante Voramar hacen que la estancia sea muy cómoda y agradable.

Pero si hay algo que marca la diferencia es el trato del personal. Queremos agradecer especialmente la atención de Bernabé, Paco —al que deseamos una feliz jubilación—, Juanjo, Magda, Andrea y de todas aquellas personas cuyos nombres no recordamos. Siempre atentos, cercanos y dispuestos a ayudar.

Y una mención muy especial para Miguel, el director. Su cercanía, profesionalidad y el interés que ha mostrado en todo momento para que disfrutáramos de nuestras vacaciones han sido excepcionales. Los pequeños detalles y el trato recibido han hecho que nuestra estancia sea realmente inolvidable.

Gracias a todo el equipo del THB Gran Bahía. Nos llevamos un recuerdo magnífico y, sin duda, seguiremos confiando en THB para nuestras próximas vacaciones.

Très déçus de notre séjour au THB El Cid à Majorque. 2000€ pour 5 nuits et un désastre !!!

Nous avons passé 5 jours dans cet hôtel, avec des températures de 38°C, et la climatisation de notre chambre ne fonctionnait pas correctement. Malgré plusieurs signalements à la réception, aucune solution concrète ne nous a été proposée pendant quasiment tout le séjour. On nous a parlé du passage d’un technicien, mais le problème n’a jamais été réellement réglé.

Nous avons demandé à plusieurs reprises un ventilateur et la réponse était toujours la même : il n’y en avait plus de disponible, ils avaient tous été distribués.

L’attitude d’une dame à l’accueil a également été particulièrement désagréable et hautaine, ce qui n’a fait qu’aggraver notre mécontentement. Nous avons même été obligés d’appeler un membre de notre famille parlant espagnol afin qu’il puisse échanger avec une autre hôtesse et essayer de trouver une solution.

Et là, étonnamment, lorsque nous avons indiqué que nous souhaitions contacter le directeur de l’hôtel, un ventilateur est soudainement devenu disponible, alors qu’on nous répétait depuis plusieurs jours qu’il n’y en avait plus ! Nous avons donc finalement obtenu un ventilateur… le dernier jour de nos 5 jours de séjour.

Pour un hôtel de cette catégorie et à ce niveau de prix, nous nous attendions à un service et une prise en charge bien meilleurs. Notre expérience concernant la chambre et surtout la gestion du problème par la réception a été très décevante.

Si vous supportez mal la chaleur, soyez vigilants avant de réserver dans cet hôtel.

THB Lanzarote Hotel, Stayed here for 7 nights with my son and honestly expected a lot more from a hotel calling itself 4 star. It isn't. Not close.

The rooms are basic and tired. Furniture's had its day, paintwork's chipped in places, and the whole thing feels like it's coasting on a rating it earned years ago rather than one it deserves now. The bar needs work too, worn stools, sticky surfaces, nothing that says "premium" about it.

Facilities were the bigger letdown. The squash court was rammed with stored equipment, couldn't use it at all. Gym needed a proper clean, not a huge ask for a hotel at this price point. We tried booking the second restaurant more than once and got told it was fully booked every time, yet it never looked open when we walked past. Make of that what you will.

Worst bit was check in. Room was ready two hours before the official time, staff confirmed that themselves, but reception still made us wait. Two and a half hours sat outside in full heat with a young child, no explanation beyond "policy." That's not a minor gripe, that's poor service dressed up as procedure.

There's a decent hotel in here somewhere if they invested in the fabric of the place and trained reception to use a bit of judgement. Right now it trades on a star rating it hasn't matched in a long time.

TerrribelI experince - AVOID AT ALL COST.

I had to cut my holiday short because I couldn't sleep for five consecutive nights. The lack of sleep completely ruined my vacation.

The soundproofing is practically non-existent. I could hear loud music from the bars outside until late at night, and from around 6 a.m. the music from the hotel's breakfast area started blasting. I could also hear every chair being moved in the room above me, people coughing, conversations from neighboring rooms, and even intimate moments next door. If you're looking for a peaceful holiday, this is not the place.

The balconies are extremely close together, offering almost no privacy. Cigarette smoke from neighboring balconies constantly drifted into my room, making it impossible to enjoy sitting outside or even keep the balcony door open.

The room also had an ant problem. When I mentioned it at reception, I was simply told by dear Barbara: "You're by the sea, what do you expect?" They offered a strong chemical ant spray, but I'm allergic to those products, so I couldn't use it. The ants even ended up in my bed.
Awfully disrespectful and rude behaviour from her part.

The food was very average and disappointing for a hotel of this category. There were very few vegetables, the overall quality was poor, and I had stomach pain after every dinner. Even with half board, water wasn't included at dinner—a 0.5L bottle cost €5, which felt unreasonable.

Overall, this hotel is overpriced and nowhere near the standard I'd expect from a 4-star property. I would rate it closer to 2 stars.

I cannot recommend it, especially if you value sleep, comfort, and a relaxing holiday.

Just spent 10 nights at the THB Royal Playa Blanca Lanzarote. This hotel is lovely.
Lovely staff
Lovely room.
Lovely view from Balcony
Spotlessly clean.
Beds made, Towels changed 6 days week.
Complentary Shower gel, Shampoo, Toilet Roll. TOPPED UP.
Clean towels. On site shop well.stocked.
2 Lovely pool areas not crowded. VERY RELAXING.
Will definitely go back to.this hotel.

Just spent a few days at THB Lanzarote Beach. The staff are amazing, going over and above to please, nothing is too much trouble. Went all inclusive and the food was excellent with a wide variety to suit most tastes. The evening entertainment took me back to my youth and I really enjoyed it. To summarise, this is a hotel I would come back to without hesitation

On Feb 6th our flight back to the UK was cancelled by Easy Jet and we were given a choice of hotels to book into for the night, free of charge. Having booked in on the EJ app to the THB Royal whilst still at the airport and receiving confirmation that we were booked in, we arrived with around 40 other people and queued for around an hour and a half waiting to be checked in. At almost midnight, having seen only about 5 groups being checked in, the 30 or so of us were told that they were full but the man on reception would call and try to find other hotels nearby. He then reported that everywhere was full and that we could either wait in their reception area for the night or try elsewhere ourselves.
We were fortunate enough enough to rebook into the H10 Rubicon where we had been staying for the week but obviously had to pay the nightly rate of around 258 pounds! To claim this expense, Easyjet are asking for proof that the THB Royal could not acommodate us.
No problem, or so we thought!!! Despite many calls and emails, the THB have been evading our request for verification. Today, they finally said that they could not provide this confirmation and conveniently cut me off! We cannot understand why they are being so utterly unhelpful. We are about to take this up with Easy Jet as we are now wondering if they have pocketed the money from Easy Jet for our stay. We cannot see any other reason for their flat refusal to help. I will be updating this and will ensure that we get to the bittom of this!
I would just add that our previous hotel was beautiful, this hotel had a really shabby reception, glad we were not staying there for our week's break.

Hotel THB Royal in Lanzarote.
Everything is pretty great including service and staff. However don’t stay here if you want to sleep past 8 am. Every single morning if it’s not the active construction they’re doing on the room below then it’s the leaf blower on full blast. I appreciate the work needs to be done but why don’t they at least start at 9 am or maybe invest in some double glazed windows because it’s a bit ridiculous.

I stayed at Hotel THB Gran Bahía and got to say was a good experience, breakfast wasn’t great but wasn’t bad eggs were cooked fresh how you like them, coffee machine was good, everything was fresh, just the sausage but like most hotels though to be fair only get good sausage when you go out to eat. But the room and staff fantastic, would stay again.

THB Hotels are doing overbookings - and “compensate” by sending you to lower standard hotels, and offer a free (two) breakfast.

Fair enough to do a mistake - but the least you can do is to compensate and fix it in a reasonable manner!!

I strongly recommend NOT to book at THB hotels - I believe there are significant better options in any og their locations!!

Nul stjerner!!! Hold jer væk fra THB PLATJA SA COMA i juli måned. Husk at tjek op på FESTES DE SA COMA inden I bestiller til dette hotel, især hvis i har børn. Der er MEGET hørt musik lige ned foran hotellet i 5 dage. Og hotellet er ligeglade, og oplyser intet om dette arangement. TJEK OP OG HOLD JER VÆK!!!

Customer service is A1, both checking in and throughout week long stay. The cleanliness of the hotel and gardens is immaculate. A great pool area for swimming and a large terrace for sunbathing.
Rooms are modern and comfortable double bed and balcony as standard.
Dining and cruise is healthy and fresh food every day, a superb menu.
Big on sustainability which is another huge plus for looking after our planet.
Having stayed at Lanzarote and now Can Picafort, Mallorca, THB hotels is the best independent family run business in the hospitality industry. Thank you team.

I had an amazing stay at the THB Cala Lliteras Hotel. The service was excellent, and the staff were always helpful and friendly. The cleanliness throughout the hotel was top-notch, and the food was absolutely delicious. The pool and gym facilities were also great, providing a perfect place to relax and stay active. The location is ideal – just far enough from the busy centre to avoid noise, yet only a 5-minute walk away. I highly recommend this hotel for anyone looking for a peaceful and enjoyable stay!

Great stay!

Très belle expérience dans l'hôtel THB Felip à Porto Cristo (Majorque).

Le personnel est très attentionné et très aimable, les chambres sont propres, tout comme le reste de l'hôtel, malgré des clients parfois peu respectueux.

Pour ne rien gâcher, nous avons eu le plaisir d'être surclassés à notre arrivée. Une arrivée d'ailleurs tardive très bien gérée, avec un plat froid pour le soir qui nous attendait.

Amazing hotel right on the beach in a superb location in Can Picafort Mallorca.

Gracias! Ha sido una súper estancia.

Just returned from a short break in the Costa Del Sol and we stayed at THB San Fermin in Benelmadena.
We hopped in a taxi from the airport and it only cost 24 euros, so much cheaper and quicker than a transfer with potentially 100 other people.
The taxi rank is to the right when you leave Malaga airport, you can't miss it.
The welcome we received from the staff on our arrival at the hotel was lovely, we were a tad early and asked if our room was ready and luckily we only had a short wait so we headed to the bar for a much needed cold pint of San Miguel (about 3 euros each).
Our room was on the second floor and we were able to use the lift with our cases which was handy.
On entering our room we were pleasantly surprised, it was very light and airy, modern but simple which is absolutely fine for us.
There was a small fridge (extremely handy for any bottles of beer) and a kettle with a few tea bags and coffee (no milk provided).
We had the Deluxe balcony room and could see the pool but weren't directly overlooking it.
Now the important bit, the food...well what can I say? Wow!!!!
We were half board as it automatically came with our booking.
The dining area is lovely, clean and light and airy.
The food is buffet style so you just go and help yourself.
The food is absolutely amazing!!!!!
Breakfast was delicious, there was always freshly made pancakes (the chef makes them in front of you) eggs, bacon, hashbrowns, cheese, bread, meat, cereal, yoghurt and fresh fruit.
It certainly filled us up ready for the day ahead.
They also have themed nights for the evening buffet so we had chinese ,Italian and Moroccan whilst we were there.
There was a huge selection of fresh salad and bread every night, there was also some amazing cheeses and sea food.
Dessert varied every night but there was always beautiful fresh fruit and my hubby was very fond of the sponge cakes.
One thing I have to mention is the dining room staff, they are all absolutely amazing.
They work unbelievably hard and always have a smile on their faces and can't do enough for you.
Please look out for a particular member of staff in the dining area named Cruz, she is absolutely amazing.
We celebrated our 25th Wedding Anniversary when we were staying there and she gave us a miniature bottle of bubbly which was so kind of her ❤️
The staff are such a credit to the hotel ❤️
Location wise the hotel is up what the locals call Cardiac Hill.
It's a bit of a jaunt up but there is a little shop half way up which acts as a good pit stop should you need to catch your breath.
Anyone with mobility issues probably would struggle.
The hotel is about a 5 minute walk from the sea front which is fantastic, once again though there are steps going down to the beach front.
You can walk along the main road though at the bottom and find an easier way down.
You really can't beat the location of this hotel as you can walk for miles, like we did everyday.
The walk to Torremolinos is lovely and you go past the fabulous harbour where there are some fabulous shops and places to eat.

The only downside to the hotel for us was that our room was near the lift so we would hear people alot in the mornings going down to breakfast (it would seem alot of people think it's ok to have a very loud conversation in the corridor at 7.15am) and the same for people coming home in the early hours.
Unfortunately that's what happens in hotels though isn't it.
We can't recommend this hotel enough, we'd definitely stay again without hesitation.

The tropical island lanzarote please don't book. Food awful freezing cold, told manager of restaurant he said to use microwave family of 8, baby 6 months 2 disabled boys how can I leave children at table to serch for a microwavei understand it wont be boiling but expected it to be warm..
1 Lift to our floor never worked from day 1
My door key fitted my daughters vise verser bear in mind yale keys so should never have fitted and opened another door well dont get me started on jet 2 here, waste of time, no I'm not a moaner 3 holiday this year used jet 2 for a few years never needed to complain, BUT OMG THIS HOTEL IS SHOCK HORROR AND SO IS JET 2 IN LANZAROTE, jet 2 are no help, I can't believe they left children without drink for over 2 hours bare in mind I didn't care about food because, I bought food, but drink shocking we was allinclusive but because I moaned about food took bands back because I wanted refund on food and go self catering because we was going out, day 3 of holiday we already spent over 600 euros on food eating out, if they refunded me I would of bought kids drinks but please look at other REVIEWS on this hotel food it's not just me , I will be going to,
htv wales tv. Wales on line ,
Martin Lewis TV programme I have all the proof food was below 5 temperature so lady cutting our bands of JET 2 NEEDS TO LOOK INTO THIS HOTEL AND TAKE THERE BUSINESS ELSE WHEREi also have a video showing a key opening 2 separate doors on same landing so how many more doors can the key open makes you think dont it