Vincci Hoteles Omdömen 

Came for the rooftop bar in a group of 9 at the Madrid hotel, was told they could accommodate us.

We split as a group to take the lifts up, when we the second group got in the lift and the door closed it broke with the door jammed shut.

No one responded to the emergency bell, luckily we had people left on the outside to get staff to help.

Staff was not interested, completely dismissive that we were stuck with 6 people in confined space in over 30 degrees heat.

Took over 40 minutes before they let us out, no communication from the staff about what was happening, no one to check if we were ok despite members of our group having panic attacks, once we were let out there was no staff to greet us or apologise or anything.

To top it off, our friends who got in the lift first also had to come back down because they couldn't even accommodate our group to begin with.

I booked a three-night premium stay specifically for business meetings, only to discover after payment that the hotel would not permit an invited business guest to meet me anywhere on the property, including the lobby or other public areas. The issue wasn't simply the policy—it was the way it was handled. Staff were dismissive, unhelpful and showed little empathy despite knowing the purpose of my stay before taking payment. Although a refund was eventually agreed, only after considerable discussion, I had already incurred additional costs, missed business commitments and was forced to relocate to another hotel. As a frequent international business traveller, this was one of the most disappointing customer service experiences I have encountered.

Home from home , we love the plantation stay 4 times a year top floor villa solarium room has a lovely size sun terrace area and jacuzzi for people who want or prefer a little privacy it’s perfect, the rooms are so clean and a very comfortable bed and great pillow menu the staff are fantastic and make every stay at the hotel special can’t wait to go back in September x

Hotel Vincci Bonjardim in Porto
Meinen für den 10. Bis 14. Mai gebuchten Hotelaufenthalt musste ich kurzfristig um eine Woche verschieben. Ich kontaktierte das Hotel Vincci Bonjardim. Man bestätigte mir die Verfügbarkeit für meinen neuen Termin, bat aber, die Umbuchung über den Reiseanbieter Last-Minute/RUMBO vorzunehmen.
Last-Minute/RUMBO war nicht bereit, hier kurzfristig aktiv zu werden.
Ich wandte mich wieder an das Hotel mit der Bitte, die Terminverschiebung zu akzeptieren. Mein Aufenthalt war ja bereits bezahlt. Das Hotel lehnte ab und machte mir ein Angebot für meinen neuen Termin vom 17. bis 21. Mai. Zum regulären Hotelpreis bot man mir aus Kulanz das Frühstück kostenlos an.
Unter Kundenfreundlichkeit und Kulanz verstehe ich wohl etwas ganz anderes. Vincci hat von mir Geld erhalten für einen viertägigen Hotelaufenthalt, ohne eine Gegenleistung erbringen zu müssen. Ich wollte keine Stornierung, sondern lediglich eine Terminverschiebung um eine Woche. Für diesen neuen Termin verlangt Vincci jetzt von mir noch einmal den regulären Hotelpreis, minimalst reduziert. Ich fühle mich, als hätte man mich bestohlen.

Vi havde bestilt og betalt for værelse med tagterrasse og udsigt til kirken - gå gaden, vi fik et værelse med udsigt direkte til en byggeplads lige over for vores værelse med støj fra 07-18.00.
Vi bad om at blive flyttet til det værelse vi have bestilt, det var ikke muligt!!
Så bad vi om refundering af vores betaling så vi kunne finde at andet hotel/værelse som ikke havde en larmende byggeplads som nabo, det var ikke muligt!!
Vi kunne blive "nedgraderet UDEN kompensation??
Jeg kan IKKE anbefale det hotel stay away

Having stayed in Vinci Hotel in Malaga I would like to thank all the lovely staff for our fabulous break, the hotel staff are so friendly the rooms and food were excellent the spa and the therapists was also excellent couldn’t recommend this hotel enough and a special thanks to Sophie the assistant manager for whom nothing was to much trouble.

We booked through Jet2 to stay at the Vincci Larios Diez Hotel in Malaga. This splendid hotel is situated on the best shopping street in Malaga and is surrounded by dozens of eating places. We took a panoramic room with views on to the street in two directions. The room was beautifully appointed, spacious and comfortable. Breakfast in the top floor restaurant was superb and the food in the restaurant was so good that we chose to eat there on five of our seven nights. Best of all, however, was the staff. Well-trained cheerful, friendly and very helpful, they even insisted on taking our cases the 300 metres to our taxi pick-up point.

Experiencia decepcionante en Hotel Vincci Marítimo, Barcelona, el domingo 19 de octubre a las 18:30: dos recepcionistas jóvenes —una chica y un chico con gafas— se burlaron abiertamente de una clienta tras una petición legítima y educada.

Salvo que sea atendido por Manuel, desaconsejo completamente alojarse en este hotel. No vale el precio ni la frustración.

Acompañé a una amiga que se alojaba en el hotel. Subí brevemente a ver su habitación y, al bajar, me senté en una zona cercana desde donde se escuchaba claramente la recepción. Mi amiga bajó para comentar, con total cortesía, que el baño presentaba manchas visibles y pidió que se limpiara o, si era posible, que le asignaran otra habitación. Le dieron una nueva habitación, pero en cuanto se marchó, ambos recepcionistas comenzaron a hacer bromas en voz alta sobre ella, sin darse cuenta de que podían ser escuchados en todo el vestíbulo.

Fui a hablar con la recepcionista, quien se puso visiblemente nerviosa al preguntarle el nombre de su compañero. Le expliqué lo ocurrido y que me parecía una falta de respeto absoluta. En ningún momento ofrecieron disculpas; el joven ocultó deliberadamente su placa con el nombre y ambos insistieron en que, al no ser yo cliente, no tenía derecho a comentar su comportamiento. Una respuesta tan absurda como impropia de un establecimiento que presume de cierto nivel.

Mi amiga terminó profundamente afectada por la situación, que resultó humillante e innecesaria. Al día siguiente, un empleado llamado Manuel mostró una actitud mucho más profesional y procuró ayudar, pero nunca se nos ofreció una disculpa formal por parte del equipo implicado.

En conclusión, este tipo de comportamiento refleja una preocupante falta de formación, empatía y profesionalidad por parte de ciertos empleados.

Stayed in the Vincci Seleccion Aleysa in Benalmadena and with one word - "Amazing" hotel with fantastic service, friendly staff, great rooms and a lovely pool and beach. The spa is also very relax and cosy with great facilities.

For us no other hotel when flying to Malaga.

La estancia en el hotel Vincci Albayzin Granada fue excelente. La habitación era amplia y muy limpia, el servicio de restauración bueno y la atención al cliente insuperable, especialmente la recepcionista que nos atendió durante toda la estancia.

Como aspecto a mejorar, el aparcamiento es pequeño y no cuenta con plazas suficientes para todos los clientes.

We have just ended a 5 day break at the Vincci Lys hotel in Valencia. We had a "Superior" room which was lovely, and with a terrace. The staff were great. Sadly, the air conditioning was poor (the room never seemed to cool down) and the WiFi was useless. It was in, then out, then in again. Often, you couldn't connect to it at all. If those two things could be improved, this would have been a 5 star rating, but in today's connected world and in a hot country, WiFi and air conditioning are important !

Mi sono recato a Madrid dal 12 al 18.02.025 e ho alloggiato presso l'hotel Vincci Capitol di Madrid. Posizione eccezionale vicino praticamente a tutto girando sia a piedi che con i mezzi, camera 202 appena sufficiente per essere un'hotel quattro stelle, armadio inesistente, un piccolo spazio scomodissimo per appendere pochi abiti, mancanza di bidet, connessione WiFi non eccezionale, spazio all'interno della camera sicuramente migliorabile,pulizia non eccelsa, mangiavo sempre fuori tranne un giorno e ho trovato le molliche della sera prima per terra, una volta anche la doccia appena pulita aveva scolato acqua senza essere asciugata. Staff asettico tranne se ricordo bene i nomi, Bianca e Paolo,. La cosa che trovo veramente assurda è che prima del mio soggiorno l'hotel mi ha invitato a scaricarmi l'app e successivamente a riempire un questionario nel quale indicavo che avrei festeggiato il mio compleanno.......finale imbarazzante nemmeno un messaggio.... Complimenti!!! Personalmente non mi aspettavo chissà cosa ma mi chiedo "A che serve il questionario?"... Colazione top in una location veramente bella con vista sulla Gran Via.... Terrazza al nono piano????... Veramente piccola.... Mi immagino la calca in momenti di .overtourism!!! ... Si rischia di svenire!!! Un'altra perla è la hall veramente piccola, bastano quattro persone in fila e non si cammina più. Peccato che l'hotel non sia all'altezza del suo potenziale. Per il prezzo pagato mi aspettavo sicuramente di più..... la prossima volta vagliero' altre soluzioni. Hanno sprecato una grande occasione dal momento che sicuramente a breve ritornerò a Madrid

Hotel was generally good but beaches had a lot of locals not exclusive, buffet generally good but food cold. Waiter moved our personal items from a table we selected to another without asking or apologies to add it for a bigger group, not nice.

Denuncia publica contra el racismo , la xenofobia y los abusos de poder contra trabajador africano en Vincci.
A LOS DUEÑOS DE VINCCI , LA ESCLAVITUD YA FUE ABOLIDA ASI QUE PAGAR EL SALARIO DEL TRABAJADOR DIALLO ABLAYE Y DEJAR DE ABUSAR.

YA BASTA DE RACISMO Y DE ABUSOS

"La injusticia en cualquier lugar es una amenaza para la justicia en todas partes"M.L.K.J

Estuve en Vincci Lys de Valencia en una habitación con terraza en el último piso y muy bien.
La decoración muy agradable, el espacio generoso, la privacidad suprema y el trato muy acorde al de la cadena.
Bien en general y destaco la decoración del hotel y habitación.
Es un hotel absolutamente céntrico bien llevado y con personal amable.

If I could give a minus I would.
Nice enough hotel, Vincci Ponte de Ferro in Porto. Breakfast great selection, on first appearance the bedroom on the 2nd floor was fine but come night time the smell was so bad we had to walk around holding our noses. The second night we couldn't take it anymore, we had to put our heads under the covers to try and block the smell, like the whole hotel had done a dump and it was all coming up our toilet in reverse. We called the reception and told the guy to come and see and smell our room, he came and said he totally agreed and it happens sometimes and he would change us. This was midnight now, we were so exhaused. Next morning the manageress told us it never happens and basically thought we were telling lies (why?) She point blank refused to admit the room was rancid with methane gas unyet her night staff had agreed, it was disgusting and she wouldn't even remove the 10 euros city tax as a gesture of goodwill. If you ever have the misfortune to stay here, for the sake of your health don't stay on any lower floors especially the second floor and you might not survive the night or pack a gas mask.

Su atención al cliente, de la cadena en general pésima,tuvimos un error al realizar una reserva y a pesar de haber pasado unos días estupendos en uno de sus hoteles no nos han dado solución, pero lo peor es que ni si quiera contestan
Una pena ya que el hotel nos gustó mucho y la mayor parte de su personal encantador, pero no volveremos a alojarnos en esta cadena

Email domain @vinccihoteles.com doesn't work. The only way to contact the is by calling, which was a horrible experience. Initial contact I could barely hear what the person helping me place an reservation because there was someone drilling right next to the phone. She told me to mail about pricing and the mail didn't work. I called back and they hung up on me, the second time I called back I asked to be transferred to the hotel in Málaga I wanted to make a reservation at. They seemed very uninterested discussing pricing and basically told me everything I already found at their webpage. I'm not reviewing the hotel, just their low class customer support.

Ridiculous booking system that tries to pre-authorise your card days after the booking has been made so keeps on getting rejected by my bank.

Never experienced this with any other hotel before.

Staff were always very pleasant and helpful, and the hotel was generally clean, but there were a few little issues that could be improved upon:
The room(s) could do with a refresh - there was mould around the bottom of the shower screen and in the grout between tiles round the bath, despite being cleaned daily. The sliding patio doors to the balcony didn't lock. On arrival, the wardrobe door was off its runner so wouldn't open/close properly.
The food in the restaurant was very good, but the hot food was not always hot, often only warm.
The box where used pool towels were placed was not always fully emptied at the end of the day.
There didn't appear to be any restriction on using the pool with no lifeguard on duty. One evening, people were using the pool after 10.30pm and were quite noisy.
Daytime exercise aerobics in the pool, led by hotel staff, used flotation pool noodles. When children tried to take them from a pile next to the pool they were told "sorry, they are for adults only". Bit unfair on the children I felt.
There are no tea/coffee making facilities in the room, although a kettle can be requested (and in our case one was delivered very quickly).

Having said all that, this is still a nice hotel, and one that I would stay at again, but with the above issues I'd rate it as 3*plus. If the issues were addressed, then definitely 4*.