Vetsend Omdömen 4 740

TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The product came damaged but when I reached out to the vetsend they immediately resent a new one. New one also came in a damaged box idk what was happening with the delivery of that item but thankfull... Se mer

Betygsatt 4 av 5 stjärnor

Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I... Se mer

Betygsatt 3 av 5 stjärnor

First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays. Edit: Parc... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We use the product a lot, thankfully Vetsend had larger size at a reasonable price. Not delivered overnight however kept to the estimated delivery. Will use again.

Företagsinformation

  1. Djuraffär

Om Vetsend

Informationen kommer från olika externa källor

Vetsend.co.uk is an online pet pharmacy that offers an extensive range of products to improve and maintain your pet's health. Our range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products for dogs, cats, horses, rabbits, birds, rodents, reptiles and amphibians. We offer thousands of items by well-known brands that can be ordered online swiftly and securely.

Professional Service
Our in-house veterinarian is available for professional health tips and advice on veterinary products and our Customer Service team is happy to help you with any questions regarding your order and the order process.

Vetsend.co.uk - Online Pet Pharmacy

Skrivet av företaget

Extensive Range of Products
With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
Professional Customer Service
If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service team on 020 3191 8322 from Monday - Friday, 8am to 4pm.
Quick, Reliable and Convenient Home Delivery
Same day dispatch on orders paid for by credit or debit card and placed before 4pm on working days, subject to availability.
Free Delivery (£59+) and Returns
Free delivery on orders over £59! The delivery charge for orders up to £59 is £3.95.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

To say I'm disapointeded is the…

To say I'm disapointed is the understatement. Your carrier Yodel is not doing what they are paid for. My sensative cat food still has not arrived and it should have been here on 30.4.26. It is now 5.5.26 and still no cat food. You have my money, is this theft?
Get hold of Yodel and chase them, put a bomb under their bums and get my parcel here pronto PLEASE.

2 april 2026
Betygsatt 5 av 5 stjärnor

Quick and efficient service

The product came damaged but when I reached out to the vetsend they immediately resent a new one. New one also came in a damaged box idk what was happening with the delivery of that item but thankfully the item wasn’t damaged this time. Service and assistance was very quick and efficient. The product is doing a good job too, my cat’s skin is healthy

8 april 2026
Betygsatt 5 av 5 stjärnor

Efficient service

Two items ordered and received in good time. Thank you.

9 april 2026
Logotyp för Vetsend

Svar från Vetsend

Dear

Thank you for your review. The only order we can find is for 2 products. Could you please contact our customer service?

With kind regards,
Team Vetsend

Betygsatt 1 av 5 stjärnor

On two occasions I have not received my…

On two occasions I have not received my order
The courier company have delivered to another location
But vetsend expect me to fill out the claim form for the courier
Not a good experience

1 maj 2026
Omdöme utan inbjudan
Logotyp för Vetsend

Svar från Vetsend

Beste klant, Bedankt voor uw reactie. Wat spijtig om te horen dat uw pakket kwijt is geraakt bij onze vervoerder. Helaas is een claimformulier nodig om het bedrag aan u te retourneren. Als u hulp hierbij nodig heeft horen we dit graag.
Met vriendelijke groet, team Medpets

Betygsatt 5 av 5 stjärnor

We use the product a lot

We use the product a lot, thankfully Vetsend had larger size at a reasonable price. Not delivered overnight however kept to the estimated delivery. Will use again.

9 april 2026
Betygsatt 4 av 5 stjärnor

Good variety of renal cat food

Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I was limited with what to feed my cat in the interim.

5 april 2026
Betygsatt 3 av 5 stjärnor

First time I used their services (order…

First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays.

Edit: Parcel arrived with 2 days delay.

29 april 2026
Omdöme utan inbjudan
Logotyp för Vetsend

Svar från Vetsend

Dear Stefana,

Thank you for your review. We are sorry to hear your parcel has not been delivered yet. Please note that the usual delivery time to the UK after shipping is 3-4 working days (Monday-Friday). As stated on the website, Monday was a bank holiday. This is still within the delivery timeframe, so we would kindly ask you to wait for the delivery.

Kind regards,
Team Vetsend

Betygsatt 5 av 5 stjärnor

Simply EXCELLENT!

I can ALWAYS rely on Vetsend to have the BEST prices and the BEST deals on pet food and products.
They also arrange fast and secure delivery, and i have NO HESITATION in recommending them! I have ordered from Vetsend for a number of years, and will continue to do so! Thank You!

6 april 2026
Betygsatt 5 av 5 stjärnor

The food I ordered arrived very fast

The food I ordered arrived very fast. Sadly, in the meantime my dog had died. While I couldn’t return the food they refunded me and I donated the food to a dog charity. So, an odd win. Thanks guys

1 april 2026
Betygsatt 3 av 5 stjärnor

Fine if you don't have queries

The experience of buying was straightforward but when my one cat lost her tracker and I contacted customer service to try to get just one more tracker not the 2-pack again. They said they had no record of my order (I paid and received the order so there is a record somewhere) and didn’t respond to my specific request for just one tracker.

1 april 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer