Venchi Omdömen 

Durante la calda stagione non è possibile che un pacco contenente cioccolata tardi 6 giorni per essere consegnato con una spedizione nazionale. Trattandosi di un regalo non ho potuto purtroppo verificare lo stato degli alimenti e della confezione, ma il servizio non è stato quello che mi aspettavo. Ho contattato il servizio clienti, ma la risposta è stata evasiva e senza alcuna doverosa scusa per il disservizio.

My favorite chocolates

Amazing service! Beautiful shop, lovely staff name Felisca, ⭐️⭐️⭐️⭐️⭐️ Had the pistachio and strawberry, delicious. Me and my cousin would definitely come a again!

Placed an order that was supposed to be delivered in two days- for a 75th birthday party. Said arrival scheduled on Thursday, but UPS tracking still shows that it hasn’t been picked up yet. It’s now just says supposed to be delivered Thursday. Still not picked up, still no update. Now it’s going to arrive after the party, and it will be largely useless to me now. Terrible assessment of their own abilities to ship in a timely manner.

I ordered the venchi chocolate last week. And it comes with incorrect item. I’m trying to reach out the customer service. Didn’t hear anything back from them. Terrible customer service.

I ordered from Venchi on 9th May 2026. It was meant to be delivered by UPS . I received a tracking link from UPS and on checking the status it showed as delivered. I have no note left and all day there was someone at home to answer the door as there were few deliveries thew same day. So it is highly unlikely that UPS attempted any delivery. I contacted customer service initially they replied that my order was lost and it was a lengthy process. So here we are -today is 23rd and there is no clear plan on what is next. I will have to raise the issue with my bank and ask for refund. It is annoying !!! And apauling customer service! I wouldn't order again and would not recommend at all .

Bought unsuitable present on bad advice. Store refused to issue refund or store credit within 24 hours of purchase. Zero response from online customer service. Do not recommend.

Wir haben heute den Shop am Marienplatz besucht, um uns 2 x Eiscreme zu gönnen. Ich muss dazu sagen, dass wir, was Eis betrifft, recht verwöhnt sind, da in unserer Nähe ein Patagon Eissalon ist.
Es waren ca. 10 Personen vor uns und wir haben ca 20 min. gewartet, bis wir an der Reihe waren. In dieser Zeit konnten wir beobachten, dass die Mitarbeiter recht unkoordiniert gearbeitet haben. 4 Mitarbeiter hinter dem Tresen, 1 an der Kasse, 1 hat die überwiegend leeren Boxen aufgefüllt, 1 hat Eiskaffee o.ä. zubereitet und eine große Eispackung fertig gemacht und einer hat die Kunden bedient. Generell sollte bei Geschäftsöffnung die Eisbar aufgefüllt werden - Mise en Place! Dann wird das Eis mit dem Löffel geschöpft anstelle mit einer Kugelzange. Das Löffeln dauert bei dem Andrang einfach viel zu lange. Als wir gingen, mit unserer „kleinen Portion“ und 9,60 leichter warteten ca 35-40 Personen! Man wartet ja gerne, wenn man sieht, dass es voran geht. Vom Eis an sich waren wir enttäuscht, für den Betrag eine recht übersichtliche Portion und geschmacklich kommt es m.E. Nicht an das Patagon-Eis heran. Bei Patagon kosten 2 wirklich ordentliche Kugeln 4,80 und sind geschmacklich topp!

Comprare una gift card da Venchi è stata una decisione terribile. Store che dicono non si possa usare sulla caffetteria, store che dicono si debba utilizzare a esaurimento una volta sola ecc. Utilizzarla è un incubo.
Da 25 euro di gift card ne sono rimasti 9, ma utilizzarli è stata ogni volta un’impresa.
Aggiungo che il personale in forza allo store di Milano Garibaldi si rivolge ai clienti come fossero bambini che non capiscono le regole, con un’aria di superiorità ben poco professionale (esperienza delle ore 8.10 del 27.04.2026.
Sconsigliato assolutamente

I ordered from Venchi via Deliveroo and received products that did not match what was shown in the app. The Deliveroo listings have no descriptions, only photos and several items that arrived were not what the images indicated.

The most clear-cut case: a product listed simply as "nocciolato" turned out to be a chocolate bar with hazelnut pieces. Nocciolato is a chocolate with soft texture that has hazelnut paste in it incorporated into the chocolate itself, which was not what I received. I submitted screenshots of the listing and the package both. These are not the same product, and the mislabeling is on Venchi's end.

After leaving a bad review, Venchi's customer service reached out to me. They contacted me two weeks after the order asking for photos of perishable items, waited another two weeks to respond, and then told me the claim was closed due to insufficient evidence, despite having submitted exactly what they asked for. Their closing email also defended the nocciolato listing specifically, claiming it was accurately described.

The conclusion I've reached is that the outreach was not intended to resolve anything. It was a response to a negative review, designed to appear responsive long enough for the complaint to go away and ideally, for the review to be removed. It wasn't. Neither will this one be. This outreach not only wasted my time but also left an even worse impression on me about the brand.

As for the chocolate itself: the hazelnut bar (supposedly the "nocciolato") had a rough, uneven texture similar to a hairy feeling which is consistent with poor tempering or staleness. This was an Easter special, supposedly produced fresh for Easter. For a brand at this price point, that is not acceptable regardless of everything else.

Venchi has exellent dark chocolate products, whitch I love and their customer service really helpfull and speedy to answer

Visited venchi at Gatwick airport, never been before, met Alfie lovely kid, very friendly helped me spend too much money , loved his job and he loved his chocolate gave the best recommendations

Prese due uova di Pasqua la cui reclame recitava 'sorpresa pantone', peccato che entrambe le uova fossero vuote. Aegnalato l'accaduto alla ditta inviando foto del prodotto e anche un video, mi sono sentito rispondere 'la preghiamo di mandarci foto e data acquisto'. Ho replicato dicendo che non leggono bene le mail oltre a non controllare le uova (controllo di qualità, questo sconosciuto...) e mi hanno nuovamente risposto chiedendo foto e scontrino. Si sono però ripresi gestendo il reclamo in modo rapido e onesto.

I rarely write reviews but after my latest experience though I would, Having visit this store on a number of occasions this year at the Gatwick airport shop, I’ve had a mixed experiences. The first visit lived up to expectations, the chocolate is very over priced and was about to leave before being approached by an employee named Caroline, not only was she highly professional but her enthusiasm and clear passion for her role enticed me to spend a small fortune,I assume she was the store manager or a very senior position based on her sales and product knowledge, sadly my next visit didn’t repay itself, the same lady was not there instead I spoke with an Italian man that I would have assumed was on his first day, he didn’t seem to know anything about the products in the store or what he was doing and had the personality suited to an undertaker not a customer facing retail store, I was even shocked when another staff member pointed out her was the manager!!. Listen to your customers Venchi!!! Get the young lady I dealt with to give him some proper training or you’re going to lose business!

I had some questions about venchi products. The customer care was always ready to help and explain where the problem was.
I admit the prices are quite high, but it does guarantee that the product will come as it should, and not melted or broken.
Also, I got the choice of refund or new product for a scratched box.
To sum up - I will continue to be their customer.

The taste is very ordinary, but nice packages. You pay for just beautiful packaging

Dovreste prestare maggiore attenzione alla conservazione del prodotto.

Received my order with 2 items missing, which is already disappointing.
The chocoviar 75% tasted like the chocolate was too old.
Very expensive and you get a taste that is not worth it.

Ho comprato la scatola a forma di libro,arrivata a casa ed aperta la confezione ho scoperto che i cioccolatini all'interno sono tutti ovetti,quindi completamente diversi dalla quella che era per esposizione

We were pleasantly surprised to see that Venchi had opened at Gatwick's North Terminal. It is a favourite of ours when visiting London. Even though it was 8am, we popped in to say hello and was greeted by an extremely friendly young chap (we think his name was Leo). He was very knowledgeable and talked us through the range, even giving us samples (it's never too early for chocolate!). We'll definitely be visiting next time we're at the airport.