Very disappointed with this purchase. I paid £35 ,there was very little choice in the chocolates with only 5 different types to choose from and a large majority were chocolate brittle. Certainly not w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1).- Innanzitutto l’impossibilità di poter parlare con un operatore e’ un grave disservizio, da’ una pessima impressione e ti induce a cercare un altro fornitore dove ti confronti con esseri u... Se mer
Företaget har svarat
Super disappointed with Venchi. I was at the Venice airport and was so excited to bring home pistachio butter for my loved ones. As I purchased 3 jars, I specifically asked if these could go in my car... Se mer
Företaget har svarat
Da bestimmte Venchi-Pralinen, die zu unseren Lieblingssorten gehören, schwer zu bekommen sind, haben wir sie bei Venchi in Italien bestellt. Die Sendung kam durch die Schuld des Lieferdienstes UPS be... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cioccolato e Gelato dal 1878 per portare il gusto dell'Allegria italiana in tutto il mondo! Il cioccolato è la nostra passione. Venchi infatti da sempre declina la bellezza del cioccolato in tutte le forme possibili interpretandone la bontà nella sua completezza. Nelle nostre Cioccogelaterie e nel nostro shop online, chiunque può immergersi in un’esperienza sensoriale nel mondo del cioccolato a 360 gradi: semplici momenti di piacere da gustare in ogni forma: cioccolatini, praline, crema spalmabile Suprema, tavolette, cioccolata calda e gelato.
Kontaktuppgifter
Via Venchi 1, 12040, Castelletto Stura, Italien
- customercare@venchi.com
- www.venchi.com
2,5
Dålig
297 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very disappointed with this purchase
Very disappointed with this purchase. I paid £35 ,there was very little choice in the chocolates with only 5 different types to choose from and a large majority were chocolate brittle. Certainly not worth the money and would strongly advise anyone not to purchase from this company. There are many better quality chocolates out there.
3 oktober 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Jude,
We are sorry to hear that your purchase did not meet your expectations, particularly regarding the variety of chocolates included.
We would appreciate the opportunity to look into this further and better understand your experience.
Please feel free to contact our Customer Care team at customercare@venchi.com, providing some additional details about your purchase.
Thank you for sharing your feedback.
Kind regards,
The Venchi Team
Tip request BEFORE the poor Service
It’s interesting to see such great reviews on their website, but I guess that’s what they choose to publish. Here, is more realistic of my experience. The wait was long and that’s just to pay. Interestingly, you have to make payment first, then pick what you want so if you join the queue, you can’t see the ice cream and you’re not served until AFTER you pay. Baffling then, that when you pay, they ask if you’d like to include a tip.
Here’s a good tip: ask that question after you’ve served the customer.
I ordered a small cone. Having watched a customer order the same, in front of me, she was offered a piece of chocolate on top for each of hers. When they served mine, they didn’t ask me and simply handed the cone to me. When I asked for a chocolate, the server had the cheek to tell me that it’s for ‘medium’ and ‘large’ cones only. Her colleague must have said something to her, because as I asked why the customer in front was given this on hers, she just put the chocolate on mine and didn’t reply.
There was nothing special about the ice cream taste. I’ve had far better. The service incredibly slow and as for the portions, they ought to provide free a microscope so you can at least see what you’re paying for.
4 oktober 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Jennifer,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience at one of our Venchi stores did not meet your expectations. Customer feedback is extremely important to us, as it helps us continuously improve both our service and the overall experience we strive to offer.
We would appreciate the opportunity to look into the matter further. Please contact us at customercare@venchi.com, specifying the store you visited, as well as the date and approximate time of your visit.
We look forward to hearing from you and learning more about your experience.
Best regards,
The Venchi Team
Pessimo Servizio Clienti
1).- Innanzitutto l’impossibilità di poter parlare con un operatore e’ un grave disservizio, da’ una pessima impressione e ti induce a cercare un altro fornitore dove ti confronti con esseri umani
2).- Sono stato dunque costretto ad esporre il mio quesito in via telematica ed ho ottenuto una risposta “automatica” da un’impiegata che non ha capito la mia richiesta ignorando il fatto che sono vostro cliente da anni. Il risultato e’ stato quello di rinunciare a farvi l’ordine e, d’ora in avanti ad abbandonarvi come fornitori.
Mi dispiace perche’, anche se fate parte di un grande conglomerato industriale, i vostri prodotti sono buoni e ben diversificati.
Buona fortuna con altri clienti che non guardano tanto per il sottile.
Giulio Curiel
28 september 2026
Omdöme utan inbjudan
Svar från Venchi
Gentile Giulio,
ci dispiace sinceramente che l’esperienza con il nostro servizio non abbia risposto alle sue aspettative e ci teniamo a fornire alcune precisazioni.
Sebbene sul nostro sito sia disponibile un chatbot, il nostro Customer Care resta sempre accessibile tramite email e form di contatto. È proprio attraverso quest’ultimo canale che abbiamo ricevuto la sua richiesta, gestita direttamente dai nostri operatori.
Siamo naturalmente consapevoli del suo rapporto di lunga data con Venchi. La sua richiesta riguardava tuttavia una promozione specificamente riservata agli iscritti al programma V-Club e, al momento del primo contatto, non risultava ancora presente un’iscrizione attiva associata al suo profilo.
Per consentirle di usufruire della promozione, le abbiamo quindi indicato come completare la registrazione. A seguito della sua successiva segnalazione relativa al mancato arrivo dell’email di conferma, abbiamo effettuato un’ulteriore verifica, confermandole che la V-Club era stata correttamente attivata e risultava visibile sul suo profilo.
Ci rincresce che l’assistenza fornita non sia stata percepita come tale e, soprattutto, che questa esperienza l’abbia portata a riconsiderare un rapporto con Venchi che dura da molti anni. Ci auguriamo che possa esserci in futuro l’occasione per riconquistare la sua fiducia.
Cordiali saluti,
Il Team di Venchi
A very underwhelming experience
A very underwhelming experience, especially considering the price.
The chocolate itself feels quite poor in quality for what you are paying. The texture was disappointing — thick, greasy, and lacking the smoothness you would expect from good-quality chocolate. It also seemed poorly tempered: there was little to no snap, and the overall texture just wasn’t right.
There is a nice variety of flavors, but unfortunately the execution doesn’t live up to the concept. For example, the caramel bonbon tasted burnt, and overall the chocolates were far too sweet without enough balance from the other flavors.
The best part of the experience was honestly the packaging. Unfortunately, the chocolate inside did not justify the price for me.
25 september 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Sofia,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our chocolate did not meet your expectations.
At Venchi, we place great care in the selection of our ingredients and in the creation of each recipe, with the aim of offering a distinctive and high-quality chocolate experience. We nevertheless appreciate that taste is deeply personal, and we value the specific observations you have shared, which we will take into consideration.
We are pleased that you appreciated the variety of our creations and their presentation, and we sincerely hope that a future experience with Venchi may leave you with a more positive impression.
Warm regards,
The Venchi Team
Super disappointed with Venchi
Super disappointed with Venchi. I was at the Venice airport and was so excited to bring home pistachio butter for my loved ones. As I purchased 3 jars, I specifically asked if these could go in my carry-on, and was assured it wasn’t a problem. During my connection all three jars were confiscated. I reached out to Venchi and they offered $10 off a future order. This brand has not earned my future business due to their lack of empathy and customer service.
22 september 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Shar,
We are very sorry to hear about your disappointment and understand how frustrating it must have been to have the products confiscated during your journey.
As we explained when you contacted us, our airport store staff can provide guidance based on the security requirements applicable at the airport of departure. However, when a journey includes a connection, they cannot guarantee that the same products will be accepted through security at another airport, particularly when no details of the onward journey are available.
Security regulations and their application may vary depending on the airport and country. As a result, an item permitted when departing from Venice may be subject to different restrictions during a subsequent connection.
For this reason, passengers travelling with connecting flights are always advised to check the requirements of each airport included in their itinerary, as these are determined and enforced by the relevant airport and security authorities and are outside Venchi’s control.
We are nevertheless sorry that this affected what should have been an enjoyable part of your trip, and we regret the disappointment it caused.
We sincerely hope to have the opportunity to welcome you back to Venchi in the future and leave you with a much more positive experience.
Best regards,
The Venchi Team
Pessima esperienza presso il punto…
Pessima esperienza presso il punto Venchi dell'aeroporto di Verona alle ore 22.30 circa. Dopo aver pagato 4,40 € per un gelato, la stessa dipendente che ha toccato il contante alla cassa si è diretta a servirmi senza prima lavarsi le mani, senza usare i guanti e soprattutto senza neanche avvolgere il cono in un tovagliolo, stringendolo direttamente a mani nude.
Quando le ho fatto presente in modo civile l'evidente errore igienico, spiegandole che sarebbe bastato usare un tovagliolo, non solo non ha rifatto il gelato nè ha posto rimedio, ma ha persino borbottato servendomi comunque il cono toccato con le mani sporche di soldi.
Da un brand rinomato come Venchi, e per di più con prezzi di questo tipo, ci si aspetta la massima attenzione all'igiene e un rispetto basilare per il cliente. Inaccettabile.
20 september 2026
Omdöme utan inbjudan
3 cioccolatini su 20 erano a’ meta’
Ho trovato tre cioccolatini a’ meta’…. Ora in estate non dico che devono avere una forma perfetta… ma ben 3 pezzi su 20 sono da buttare non controllano prima di incartare essendo venchi? Tutto sommato pero’ il gusto e’ buono, ma apparenza di meno si vede che si stanno per sciogliere …
11 september 2026
Omdöme utan inbjudan
Svar från Venchi
Gentile Francesco Zhang,
Ci dispiace sapere che alcuni cioccolatini non fossero integri e che il loro aspetto abbia compromesso la sua esperienza.
Vorremmo approfondire quanto accaduto e svolgere le opportune verifiche: la invitiamo a contattare il nostro Servizio Clienti all'indirizzo e-mail customercare@venchi.com indicando i dettagli dell’acquisto e, se possibile, allegando alcune fotografie. Saremo lieti di assisterla.
Cordiali saluti,
Il Team di Venchi
Amazing service and good chat with…
Amazing service and good chat with Bolgona airport Venchi shop staff! Fantastic products and genuine care!
9 juni 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Jess,
Thank you so much for your lovely feedback!
We are delighted to hear that you enjoyed both our products and the service provided by our team at Bologna Airport.
We look forward to welcoming you again soon!
Best regards,
The Venchi Team
AVOID THIS PLACE AT ALL COSTS if you…
AVOID THIS PLACE AT ALL COSTS if you have celiac disease or any food allergy concerns. The staff don't have a clue about food safety. I took my 11 year old daughter here as I knew most of their flavors are gluten free. At the counter, we identified her disease and confirmed they understand her disease. The shop assistant assured us he did, and then encouraged her to order a cone instead of a cup, proclaiming confidently that two of the four cone varieties were gluten free. She was delighted and ordered a cone. Two hours later she was seriously sick. I looked online and saw that actually their cones are not gluten free, and so I called the shop to ask. The shop assistant said that they were indeed gluten free so I asked him to confirm that with his manager. He came back and sheepishly confessed that the cones are vegan not gluten free. I was quite upset that he had made this mistake and explained that he had made a little girl very sick, and asked to speak to his manager. I heard him and his manager whispering and then the phone went dead. In the entire two years since her diagnosis, we have never been treated like this and I am contacting the Food Standards Agency.
31 augusti 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Holly Collier,
We are deeply sorry to read about your experience and sincerely hope that your daughter has fully recovered.
We take this report very seriously. It is essential that customers who disclose coeliac disease or food allergies receive clear and accurate allergen information, and we are extremely concerned that you were told the cone was gluten-free and later received contradictory information. We are also very sorry about how your subsequent phone call was handled.
We would like to investigate this matter urgently with the store and the relevant teams. Please contact our Customer Care team at customercare@venchi.com, mentioning this review.
We sincerely apologise for the distress caused to you and your daughter.
Best regards,
The Venchi Team
Great Customer Service!!!
The staff in Venchi at Battersea Power Station were so friendly and helpful. Zidhan and Shahil were super kind to my grandchildren and we all loved the chocolates and ice cream. 5 stars for fantastic customer service 🤗
22 augusti 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Mr Peter Collins,
Thank you so much for sharing your wonderful experience at our Battersea Power Station boutique!
We’re delighted to hear that Zidhan and Shahil made your visit truly special and that you and your grandchildren enjoyed our chocolates and gelato. Your kind words are the greatest reward for our team’s dedication to creating moments of joy through authentic Italian indulgence.
We look forward to welcoming you all again soon for another sweet experience!
Warm regards,
The Venchi Team
Gelato Venchi con pezzi di ghiaccio dentro, bleah
Oggi ho preso un gelato Venchi alla Stazione Termini, una schifezza con i pezzi di ghiaccio dentro! Altro che artigianale! Da oggi in poi sempre e solo gelato di Rivareno o de La Romana o di Fata Morgana, che sono veri gelati genuini, cremosi, fatti a regola d’arte
8 augusti 2026
Omdöme utan inbjudan
Svar från Venchi
Buonasera,
Ci scusiamo sinceramente se la qualità del nostro gelato non ha rispettato le sue aspettative. Lavoriamo con impegno per produrre gelato fresco ogni giorno nei nostri laboratori, offrendo un'esperienza gustativa superlativa.
Apprezziamo il suo prezioso feedback e vorremmo ulteriormente approfondire la sua esperienza per verificare che i nostri standard di qualità siano stati rispettati. Può scrivere al nostro Customer Care all'indirizzo email customercare@venchi.com. Il nostro team sarà in grado di fornire maggiori approfondimenti e comprendere meglio la situazione.
La ringraziamo per averci scelto e speriamo di riaverla presto tra i nostri clienti.
Cordialmente,
Il Team di Venchi
Costi altissimi
Costi altissimi, scarsissima qualità e porzioni misere. Mai più.
7 augusti 2026
Omdöme utan inbjudan
Svar från Venchi
Buongiorno Helodie,
ci scusiamo sinceramente se la qualità del nostro gelato non ha rispettato le sue aspettative. Lavoriamo con impegno per produrre gelato fresco ogni giorno nei nostri laboratori, offrendo un'esperienza gustativa superlativa.
Non utilizziamo emulsionanti, sale o aromi artificiali, il sapore del gelato Venchi è delicato, e naturale, volto a valorizzare e rispettare i sapori degli ingredienti di prima scelta da noi utilizzati. Inoltre per lavorare il nostro gelato non utilizziamo monodigliceridi degli acidi grassi o carragenine, ingredienti ampiamente diffusi invece in molti altri gelati artigianali.
Apprezziamo il suo prezioso feedback e vorremmo approfondire la tua esperienza per capire come possiamo migliorare.
Saremmo lieti di ospitarla nuovamente in negozio per approfondire con i nostri sales assistant la qualità e all'eccellenza dei nostri prodotti. Saranno lieti di ascoltare le sue osservazioni e fornirle ulteriori approfondimenti sul nostro gelato.
La ringraziamo per averci scelto e speriamo di riaverla presto tra i nostri clienti.
Cordialmente,
Il team di Venchi
I bought their Nocciolata. Not Impressed.
I bought their Nocciolata and it tasted nothing like the name implied, and I love everything hazelnut. Not impressed.
1 augusti 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Customer,
thank you for sharing your thoughts. We’re truly sorry to hear that our Nocciolata didn’t meet your expectations. At Venchi, we create recipes inspired by our Italian heritage, using simple, natural ingredients to ensure an authentic experience.
Your feedback is important to us as we strive to offer moments of positive indulgence for every palate.
We hope you’ll give us another chance to surprise you with the richness and variety of the Venchi world.
Best regards,
The Venchi Team
Centro commerciale Euroma 2
Centro commerciale Euroma 2 , Ho preso una coppetta piccola di gelato 2 gusti al costo di €5.80,un furto considerando che non ha nulla di speciale,c’è tutto di meglio altrove ,sapore ,qualità, un micro coppetta per un prezzo assurdo , a mai più.
25 juli 2026
Omdöme utan inbjudan
Svar från Venchi
Buongiorno Cinzia,
la ringraziamo per aver condiviso la sua esperienza.
La qualità dei nostri prodotti e delle relative materie prime è un elemento essenziale per noi: ci dispiace quindi che non sia stata adeguatamente raccontata durante la sua ultima visita.
Utilizziamo materie prime di primissima qualità con un controllo completo sugli ingredienti, per offrire prodotti eccellenti, senza compromessi sul gusto. Inoltre, non utilizziamo aromi artificiali o sale, spesso presenti in altri gelati artigianali italiani. Proprio l'assenza di aromi e sale rendono il nostro gelato delicato, leggero, ma soprattutto naturale.
Saremmo lieti di ospitarla nuovamente in negozio per approfondire con i nostri Sales Assistant quanto le abbiamo raccontato.
La ringraziamo per averci scelto e speriamo di riaverla presto tra i nostri clienti.
Cordialmente,
Il team di Venchi
Servizio clienti eccellente che…
Servizio clienti eccellente che rispecchia l'eccellenza dei prodotti.
15 juli 2026
Omdöme utan inbjudan
Svar från Venchi
Gentile Max,
Grazie di cuore per le sue parole!
Siamo davvero felici di sapere che abbia apprezzato non solo i nostri prodotti, ma anche il nostro Servizio Clienti. Offrire un'esperienza all'altezza della qualità dei nostri prodotti è uno dei nostri principali obiettivi, e il suo feedback ci rende molto orgogliosi.
La aspettiamo presto, online o in una delle nostre Cioccogelaterie, per regalarle un'altra piacevole esperienza!
A presto,
Il team di Venchi
Stop buying online from Venchi
I was extremely disappointed with my experience with Venchi. I placed a large order for an important event, expecting the premium quality and service the brand is known for. Unfortunately, the packaging was completely inadequate to protect the chocolates from the heat during transit. By the time the order arrived, many of the chocolates were partially melted, misshapen, and in poor condition.
What was even more disappointing was Venchi’s response. Despite the obvious issue and the fact that the order was intended for a special occasion, the company showed little concern and made no meaningful effort to resolve the situation. For a premium chocolate brand charging premium prices, I expected far better packaging, especially during warm weather, and much better customer service when things go wrong.
I cannot recommend Venchi based on this experience. Emma from customer service is not the right person in the right place
20 juni 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Sherif,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations, especially given the importance of the occasion for which your order was intended.
At Venchi, every quality concern is carefully reviewed through a dedicated assessment process. To ensure that each claim is evaluated fairly and consistently, we rely on the information and supporting documentation provided to us.
In this instance, based on the elements available during our assessment, we were unfortunately unable to validate the claim or determine that a refund or other commercial resolution was appropriate. While we understand that this outcome was disappointing, we can assure you that the case was reviewed thoroughly and in line with our procedures.
We appreciate you taking the time to share your experience. Your feedback has been noted and will be shared internally as we continue working to improve our customers' experience.
Best regards,
The Venchi Team
Prezzi altissimi e gelato insapore
Prezzi altissimi e gelato insapore. Mai più 👎
7 juli 2026
Omdöme utan inbjudan
Svar från Venchi
Gentile Olimpia,
La ringraziamo per aver condiviso la sua esperienza.
La qualità dei nostri prodotti e delle relative materie prime è un elemento essenziale per noi: ci dispiace quindi che non sia stata adeguatamente raccontata durante la sua ultima visita.
Utilizziamo materie prime di primissima qualità con un controllo completo sugli ingredienti, per offrire prodotti eccellenti, senza compromessi sul gusto. Inoltre, non utilizziamo aromi artificiali o sale, spesso presenti in altri gelati artigianali italiani. Proprio l'assenza di aromi e sale rendono il nostro gelato delicato, leggero, ma soprattutto naturale.
Saremmo lieti di ospitarla nuovamente nelle nostre Cioccogelaterie per approfondire quanto le abbiamo raccontato.
La ringraziamo per averci scelto e speriamo di riaverla presto tra i nostri clienti.
Cordialmente,
Il team di Venchi
Basta cosi
La ventilation située au-dessus de la boutique 12 rue des petits carreaux (Paris2), provoque un bruit hors norme, une nuisance sonore insupportable qui pourrit la vie des habitants de ce quartier. Nous sommes un collectif de voisins solidaires à nous en plaindre depuis plusieurs semaines, sans obtenir de réponse de votre part. Basta cosi
29 juni 2026
Omdöme utan inbjudan
An experience at Naples airport
An experience at Naples airport. I bought an ice-cream, and 2 minutes later my wife decided to buy an ice-cream of the same size. I was charged 5.20euros, whereas she paid 4.50euros. No further comment required. The guy at the till claimed it wasn't the same cup size, but we ate them together.
24 juni 2026
Omdöme utan inbjudan
Svar från Venchi
Dear K Kalli,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience at Naples Airport and we regret any confusion regarding the pricing of your purchase.
In order for us to properly review and address your report, we kindly invite you to contact us at customercare@venchi.com directly so we can gather the necessary details and investigate the matter with the relevant team.
We remain at your disposal and would be happy to assist you further.
Kind regards,
The Venchi Team
The chocolate is very delicious🥰
The chocolate is very delicious🥰
The place is amazing and the staff is very friendly😍
Highly recommended 😍
17 juni 2026
Omdöme utan inbjudan
Svar från Venchi
Dear Alice,
Thank you so much for your kind words! We’re really happy you enjoyed our chocolate as well as the atmosphere in our store, and that our team made you feel welcome.
We look forward to seeing you again soon for another sweet break!
Kind regards,
The Venchi Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.