Very disappointed with this purchase. I paid £35 ,there was very little choice in the chocolates with only 5 different types to choose from and a large majority were chocolate brittle. Certainly not w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1).- Innanzitutto l’impossibilità di poter parlare con un operatore e’ un grave disservizio, da’ una pessima impressione e ti induce a cercare un altro fornitore dove ti confronti con esseri u... Se mer
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Super disappointed with Venchi. I was at the Venice airport and was so excited to bring home pistachio butter for my loved ones. As I purchased 3 jars, I specifically asked if these could go in my car... Se mer
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Da bestimmte Venchi-Pralinen, die zu unseren Lieblingssorten gehören, schwer zu bekommen sind, haben wir sie bei Venchi in Italien bestellt. Die Sendung kam durch die Schuld des Lieferdienstes UPS be... Se mer
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Företagsinformation
Skrivet av företaget
Cioccolato e Gelato dal 1878 per portare il gusto dell'Allegria italiana in tutto il mondo! Il cioccolato è la nostra passione. Venchi infatti da sempre declina la bellezza del cioccolato in tutte le forme possibili interpretandone la bontà nella sua completezza. Nelle nostre Cioccogelaterie e nel nostro shop online, chiunque può immergersi in un’esperienza sensoriale nel mondo del cioccolato a 360 gradi: semplici momenti di piacere da gustare in ogni forma: cioccolatini, praline, crema spalmabile Suprema, tavolette, cioccolata calda e gelato.
Kontaktuppgifter
Via Venchi 1, 12040, Castelletto Stura, Italien
- customercare@venchi.com
- www.venchi.com
2,5
Dålig
297 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best chocolate
Best chocolate
Venchi chocolate is by far the best chocolate I have ever tasted
And the rewards of you join online is fantastic
They have so many different and delicious flavours it's really hard to choose from
The customer service is fantastic as well
My husband and I just bought our Christmas advent calendars
We can not wait
8 oktober 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Caroline Christian,
Thank you so much for your wonderful review! We’re thrilled to hear that you consider Venchi chocolate your favorite and that you’ve enjoyed both the variety of flavors and your online shopping experience with us.
We’re also delighted that you’ve already chosen your Advent Calendars — we hope they’ll make the countdown to Christmas even sweeter and filled with joy.
We truly appreciate your kind words and look forward to delighting you again soon with more moments of chocolate indulgence.
Best regards,
Venchi Team
Scritto… fatto
La prontezza della risposta alla domanda, l'efficenza del servizio clienti rende Venchi senza dubbio una casa affidabile. Sulla qualità dei prodotti nulla da dire. Gelato eccellente e cioccolato, in tutte le sue modulazioni (dal cacao più intenso al bianco) davvero prelibato.
1 oktober 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Mariateresa,
La ringraziamo per aver condiviso la Sua esperienza con noi.
Siamo lieti di sapere che ha apprezzato la qualità dei nostri prodotti e la prontezza del nostro Servizio Clienti.
Le Sue parole ci rendono orgogliosi e ci motivano a continuare a offrire esperienze di gusto e di accoglienza sempre all’altezza delle aspettative.
Speriamo di poterLa accogliere nuovamente presto per un altro momento di dolcezza.
Un cordiale saluto,
Il Team Venchi
Un’esperienza che ti cambia la vita!
Il vostro è ‘il cioccolato’ e da quando l’ho assaggiato non sono riuscita a mangiare nessun altra marca. Qualsiasi vostro prodotto è sublime e scoprire che siete anche su Msc crociere è stata una splendida sorpresa! Bravi continuate così ❤️❤️❤️
16 september 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Ornella Nava,
La ringraziamo per aver condiviso la sua esperienza!
Siamo lieti di sapere che apprezza i nostri prodotti e che ha avuto modo di trovarci anche a bordo delle crociere MSC.
Il suo riscontro è per noi molto importante e ci motiva a continuare a offrire la migliore qualità possibile.
Grazie ancora per il suo supporto!
Il team di Venchi
Service désagréable
Bonjour,
Aujourd'hui nous avons reçu un accueil totalement incorrect de la part de votre vendeuse à la gare termini.
Les saveurs étaient excellentes mais nous restons sur un souvenir désagréable.
14 september 2025
Omdöme utan inbjudan
Svar från Venchi
Bonjour,
Nous vous remercions de nous avoir fait part de votre expérience. Nous sommes sincèrement désolés d’apprendre que vous avez eu une interaction négative.
Nous donnerons suite à votre commentaire et ferons tout notre possible pour améliorer notre service.
Si vous souhaitez nous fournir plus d’informations sur votre expérience, nous vous invitons à écrire à notre Service Clients à l’adresse e-mail customercare@venchi.com.
Bien cordialement,
L’Équipe Venchi
I had a deeply disappointing experience…
I had a deeply disappointing experience with Venchi USA that I feel compelled to share. I attempted to place a time-sensitive birthday gift order through their website, only to encounter multiple issues:
* Website Malfunction: The site failed during checkout, yet my card was charged. The pricing calculations were incorrect, and the discount I was eligible for was not applied. Despite providing screenshots and detailed explanations, the issue was never acknowledged as a fault on their end.
* Poor Customer Support: I reached out multiple times--via email and their contact form--but received no timely response. When they finally replied, it was nearly 48 hours later, well past the window to resolve the issue in time. Their responses were dismissive and lacked any real effort to help. They mentioned that they were focusing on this of the several issues I faced, still their initial response came after 48 hours and all other responses took at least 3 hours for something which they agreed was time sensitive.
* Lack of Empathy: Despite clearly stating that this was a birthday gift and time-sensitive, the representative showed no urgency or compassion. There was no offer to expedite shipping, no apology for the inconvenience, and instead, I was asked to place another order and wait for a refund--without any guarantee or resolution.
* No Accountability: Venchi USA failed to take responsibility for the website glitch or the incorrect charge. Instead, they deflected blame and asked for more information that had already been provided.
This experience has left me frustrated and disappointed. I expected better from a brand like Venchi. I will not be ordering from them again and will be sharing this experience across platforms to ensure others are aware of the risks and double check the amount they are charged and also be aware that the order still might never get placed with no information or confirmation provided.
6 september 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Neelesh,
We are truly sorry to read about your disappointing experience and thank you for sharing your feedback.
We understand how important it was for your order to arrive on time for a special occasion, and we sincerely apologize for the inconvenience caused by the website issue and the delay in our response.
Our team strives to provide timely and effective support, and we regret that on this occasion we were not able to meet your expectations. We did our best to investigate your case, clarify the status of your order, and offer solutions, including a direct contact and the option to expedite a new order.
We are sorry if our efforts did not come across as intended and for any frustration this may have caused.
Please know that we take your comments seriously and will use them to further improve our service and communication.
Thank you again for your feedback and for giving us the opportunity to improve. We truly value your trust and hope to serve you better in the future.
Best regards,
The Venchi Team
Estrema lentezza delpersinale in…
Estrema lentezza delpersinale in stazione centrale.. In particolare una ragazza coi capelli lunghi.. Una madama lumaca
4 september 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Rozeydo Gift,
La ringraziamo per averci dedicato del tempo lasciandoci la sua recensione. Ci dispiace che il tempo di attesa non sia stato all'altezza delle aspettative.
Lavoriamo ogni giorno per raggiungere il migliore equilibrio tra rapidità del servizio e tempo dedicato a ciascuno di voi, per rendere la vostra esperienza speciale.
Speriamo di poterla accogliere nuovamente al più presto.
Cordiali saluti,
Il team di Venchi
Ah Nfamiiiiiiiiii
27 juni 2025
Omdöme utan inbjudan
mango
The flavors were divine, the store was super cute. The service was spectacular. Alejandra was the one who helped me. Location: 75th Street, Lexington, New York
25 augusti 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Neyzer Mora Salas,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the flavors, loved the store, and received such great service.
We’ll make sure to share your kind words with Alejandra and the team — they’ll be thrilled to know they made your visit special.
We look forward to welcoming you back soon for another sweet experience!
Best regards,
Venchi Team
Eccezionale
Qualità ineguagliabile dei prodotti e servizio clienti rapido e professionale sempre attento al cliente. Qualità, cortesia e professionalità da sempre. Non potrei rivolgermi altrove per acquistare del cioccolato qualitativamente ineguagliabile!
22 augusti 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Vincenzo Di Blasio,
La ringraziamo per aver condiviso la sua esperienza con noi. Siamo felici che la qualità dei nostri prodotti e l'attenzione del nostro servizio siano stati di suo gradimento.
Le sue parole sono un grande incoraggiamento per continuare a offrire il miglior servizio possibile.
Speriamo di poterla accogliere nuovamente presto.
Un cordiale saluto,
Il Team Venchi
Excellent experience at Venchi, Terminal 1 Fiumicino
Excellent experience at Venchi, Terminal 1 Fiumicino
Yesterday afternoon I stopped by Venchi at Terminal 1 of Fiumicino Airport, and I was truly impressed by the service I received. The staff member who served me was extremely kind, professional, and cheerful such a rare and warm welcome in a hectic setting like an airport.
Despite the constant flow of passengers, she took the time to kindly advise me on which chocolate and gelato to choose, showing great attention to the customer. The product, as always at Venchi, was of the highest quality, but it was her positive attitude that really made the experience so enjoyable.
Congratulations to Giorgia and the team! A small moment of sweetness made even more special by impeccable service.
18 augusti 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Simone,
Thank you so much for your kind words about your experience at our Venchi store, Terminal 1 Fiumicino. We are truly delighted to hear that you had such a positive experience and that our service and products met your expectations.
We have shared your feedback with our store team, and your comments will certainly motivate them to continue delivering exceptional service.
Thank you once again for choosing Venchi. We look forward to welcoming you again in the future.
Best regards,
The Venchi Team
Why do they think a tip is deserved
Why do they think a tip is deserved.
Their card machine seeks to get you to add a tip for the simple task of them serving you an ice cream.
No memorable interaction with the staff and no idea who benefits if you decide to add the tip. Does it go to staff?
Needs very careful rethinking
12 augusti 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Ankn,
Thank you for sharing your experience with us.
We are always committed to offering our customers memorable moments and truly appreciate every opportunity to learn and improve. For this reason, we would be grateful if you could write to us at customercare@venchi.com to share more details about why your visit was not as memorable as we would have hoped.
We would also like to clarify that 100% of tips go directly to the staff on site, and leaving a tip is entirely optional. Venchi complies with the Code of Practice on Fair and Transparent Distribution of Tips (2024), as recommended for the hospitality industry. This function is present on our card machines to give customers the opportunity to say an extra “thank you” to our dedicated staff living and working in London, but it is always entirely up to the customer.
We hope to have the opportunity to welcome you again and provide you with the high-quality service we aim for every day.
Best regards,
Venchi Team
Glaces délicieuses
Glaces délicieuses, service impeccable (vive la chantilly !)
5 augusti 2025
Omdöme utan inbjudan
Svar från Venchi
Chère Deborah,
Un grand merci pour votre message !
Nous sommes ravis que vous ayez apprécié nos glaces ainsi que la qualité du service.
Votre retour est une belle récompense pour notre équipe, qui s’engage chaque jour à offrir une expérience gourmande et agréable à chacun de nos clients.
Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt dans l’une de nos boutiques.
Cordialement,
L’Équipe Venchi
Rude thieving staff who do not care…
Rude thieving staff who do not care about the customer in the South Kensington store.
I asked if they accepted cash and the lady said they did then served me. I handed over £10 and then the man in the back started having an arguement with her saying they do not accept cash. He was rude and threatening towards her. I had to wait five minutes for my change which was all five and ten pence coins and I was shortchanged by a pound. I could not be bothered to argue but will never go there again which is a shame as the Ice Cream was nice.
Following my review and their response i emailed their customer compliants team who have since responded with an apology and that they will investigate this matter hence why my rating has increased to three stars.
9 juli 2025
Omdöme utan inbjudan
Svar från Venchi
Dear John Thompson,
Thank you for sharing your experience with us. We are very sorry that you had a negative interaction. We will follow up on your feedback and do everything possible to improve our service going forward. We would like to invite you to return in store for an experience that, this time, will exceed your expectations.
If you wish to provide more information about your experience, please send an email to our Customer Care team at customercare@venchi.com.
Best Regards,
Venchi Team
qualità sempre al top
qualità sempre al top, servizio clienti eccezionale nonostante il problema non sia stato creato da loro ma da un corriere poco attento, hanno subito proposto un rimborso o una sostituzione
1 juli 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Maria Angela,
Siamo felici di sapere che ha apprezzato la qualità dei nostri prodotti e l’assistenza ricevuta.
Facciamo sempre del nostro meglio per garantire un’esperienza positiva, anche quando si verificano imprevisti indipendenti da noi.
Speriamo di rivederla presto sul nostro shop!
Un cordiale saluto,
Il Team Venchi
Irrespectueux de votre part
Alors je suis allé acheter une glace, j'ai déjà attendu que le vendeur finisse avec la dame et après mon tour et il a passé un Monsieur devant moi je trouve ça irrespectueux
De votre part
7 juli 2025
Omdöme utan inbjudan
Svar från Venchi
Bonjour Rim Rim,
Nous vous remercions de nous avoir fait part de votre expérience. Nous sommes sincèrement désolés d’apprendre que vous avez eu une interaction négative.
Nous donnerons suite à votre commentaire et ferons tout notre possible pour améliorer notre service. Nous vous invitons à revenir dans notre boutique afin que cette fois-ci vous puissiez vivre une expérience au-delà de vos attentes.
Bien cordialement,
L’Équipe Venchi
Exceptional customer care experience
When my pack from Venchi arrived, it came out that UPS destroyed it and partially stole my stuff. Venchi was really supportive and provided really good solution for the problem. My customer experience is just great with Venchi.
23 juni 2025
Omdöme utan inbjudan
Svar från Venchi
Dear Aga Rytel,
Thank you for sharing your experience.
We’re glad to hear that our Customer Care team was able to support you and promptly resolve the issue with your delivery.
We always do our best to ensure a positive experience, even when unexpected situations occur beyond our control.
We look forward to welcoming you again soon on our online shop!
Best regards,
The Venchi Team
6,60 per un cono??????
6,60 per un cono??????? ma stiamo scherzando?????????? mimmo tamba lo fa meglio mi dispiace. Sconsigliato al massimo se potessi dare zero stelle lo farei! il cioccolato fondente però era buono dai (poco fondente) però buono
17 juni 2025
Omdöme utan inbjudan
Svar från Venchi
Buongiorno Chiara, la ringraziamo per la sua recensione.
Ci dispiace se durante la sua esperienza in negozio non siamo stati in grado di farle percepire la qualità elevata delle materie prime che caratterizza i nostri prodotti, che si riflette quindi nel prezzo finale.
Il nostro obiettivo è offrire sempre la massima qualità ai nostri clienti.
Non scendiamo mai a compromessi per quanto riguarda la scelta delle materie prime: ad esempio, per la produzione del nostro gelato, utilizziamo solo Nocciole IGP, unicamente provenienti dal Piemonte, latte fresco di alta qualità, Pistacchio di Bronte DOP. Non utilizziamo nessun aroma e nessun colorante.
La ringraziamo molto per il suo feedback e lo terremo certamente in considerazione per il futuro. Saremmo lieti di accoglierla nuovamente in negozio, dove i nostri Sales Assistant saranno felici di fornirle ulteriori informazioni sulla provenienza delle nostre materie prime e della loro importanza per la qualità dei nostri prodotti. La ringraziamo per averci scelto e speriamo di riaverla presto tra i nostri clienti.
Cordialmente,
Il team di Venchi
Sehr guter Service
Da bestimmte Venchi-Pralinen, die zu unseren Lieblingssorten gehören, schwer zu bekommen sind, haben wir sie bei Venchi in Italien bestellt.
Die Sendung kam durch die Schuld des Lieferdienstes UPS beschädigt an. Venchi bot sofort vollen Ersatz an. Auf dem Weg dahin gab es noch die eine oder andere Komplikation durch UPS, aber der Venchi Customer Care blieb durchweg freundlich und zuvorkommend, und wir wurden letztendlich sehr zufriedenstellend entschädigt.
6 juni 2025
Omdöme utan inbjudan
Svar från Venchi
Guten Tag,
vielen Dank für Ihre freundliche Rückmeldung. Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice und der Lösung zufrieden waren. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir wissen Ihr Vertrauen in Venchi sehr zu schätzen.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, und stehen Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Ihr Venchi Team
Ottimo servizio clienti
Ho avuto un problema con un ordine ma il servizio clienti mi ha aiutato a risolverlo in maniera molto cordiale
10 juni 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Giovanna,
La ringraziamo molto per la sua recensione e per aver condiviso la sua esperienza. Siamo felici che il nostro servizio clienti sia stato in grado di assisterla con cortesia e di risolvere il problema con il suo ordine.
Siamo sempre a disposizione per offrirle il miglior servizio possibile e speriamo di servirla ancora presto!
Cordiali saluti,
Il team di Venchi
gelatoshake senza gelato
Ho acquistato un gelatoshake: il gelato era completamente assente, si è rivelato essere un bicchiere di latte! Sono rimasta molto delusa.
28 maj 2025
Omdöme utan inbjudan
Svar från Venchi
Gentile Elisa Melis,
la ringraziamo per aver condiviso la sua esperienza.
Ci dispiace sinceramente che il Gelatoshake non sia stato all’altezza delle sue aspettative.
Per noi è fondamentale offrire prodotti di alta qualità, preparati con cura e attenzione al gusto. Ci rammarica sapere che, in questo caso, il prodotto non abbia rispecchiato questi standard. Il suo feedback è prezioso e ci aiuta a migliorare costantemente l’esperienza in negozio.
Ci auguriamo di rivederla presto e di farle vivere una deliziosa esperienza presso Venchi.
Cordiali saluti,
Team Venchi
Detta är Trustpilot
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