Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
Företaget har svarat
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
Företaget har svarat
My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
Företaget har svarat
4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product, great company
Great product, been buying velo for years. Had a small issue with a subscription but customer service was very efficient in sorting it out, offering me a refund or additional cans.
21 februari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Naeem, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue ordering and the team were…
Had an issue ordering and the team were quick to respond and help me out, couldn't recommend them enough very good company and after sales
3 februari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Pauric, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Responsive customer service
Responsive customer service, they were able to help me quickly
17 februari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Giovanni, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had an issue with my account & payments. Very frustrated at first with the website user experience, but customer service cannot be faulted. Nora was very helpful and prompt at doing what she said she would do to help.
27 januari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Era in Velo’s customer care was…
Era in Velo’s customer care was exceptional!
Very happy with the service I received & my issue was dealt with professionally & swiftly.
Thanks again Era!
22 januari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with an order having…
Had an issue with an order having missing products however Nina was very friendly and also gave a great and speedy resolution!
21 januari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Dan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Advertising try for free but when you…
Advertising try for free but when you sign up there is no options for free sample it just wants you to place an order
17 januari 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Dave, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Excellent customer service
23 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Kacper, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Attentive and helpful
Quick to resolve product queries, very polite. Excellent overall
17 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Alex F…
Great customer service from Alex F helping me with my account login issues. Thanks for sorting things quickly. I enjoy the product and have been purchasing from the supermarket. Great to now order online.
16 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Brett, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Inferior
Inferior brand for a company which is involved in global scandal after global scandal. Price manipulators, dishonest practice and the product should be made illegal due to the obvious increased cancerous inducing artificial flavourings.
13 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Lorne, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Delivery by Evri never arrived, order replaced for free
Delivery by Evri never arrived. But the support team happily replaced my order. Hopefully this one arrives. Its the delivery that usually gets messed. Especially if its by Evri.
11 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Awais, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was great
Customer service was great, was given an additional can for the delivery mix up.
10 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Rory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Lost parcel
Evri lost my parcel but Velo sent a replacement with a couple of free cans for the trouble. Great service
9 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best online chat supports
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered, especially when the proof of delivery picture was just a black screen. I contacted evri, still haven’t heard anything back from them. So I went into the live chat with velo. This was probably one of the best online chats I have used in a long time, everything eventually got sorted and received my parcel the next day.
5 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun was fantastic
Brun was fantastic, managed to get my order sorted without issue even though the deliveries have been failing me. Velo have been top quality, long time customer made!
4 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Awesome customer service
Awesome customer service! I had a missing item and they sorted it out so quickly. Their service is so friendly and helpful.
3 december 2025
Omdöme utan inbjudan
Top customer service
Product is the best in market. Just found out their customer service is too! Thanks to Aferdita for turning an unfortunate situation into a positive one!
2 december 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
I had an issue with an order, wasn’t the fault of Velo but the delivery service. I want to say that the customer service throughout was amazing and they got the issue resolved. Dealing with it was Era and let me say they are a credit to the company. Overall a great company.
27 november 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Ash, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
Excellent customer service! Very quick at resolving the issue!
13 november 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Cal, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.