Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
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Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
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My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
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4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Five stars for customer service
This review is purely about Velo’s customer service.
I have ordered a couple of times from Velo, and both deliveries have had issues. This is not their fault- it’s Evri’s fault. Their use of Evri as a courier is the only reason I struggle to stay brand-loyal.
So- to the point. My latest (next day) delivery sat with Evri for four days until I contacted them and an AI bot told me it was suddenly ‘Damaged and had to be destroyed’ (sold down the pub by the driver more like).
So, contacted Velo, who were fantastic. The same person handled all my emails and sorted a re-delivery. Also bunged a couple of free cans my way, which wasn’t necessary, but appreciated all the same.
VELO- if you read these reviews, give Nina M. a raise. She was helpful, professional and a joy to deal with. She’s probably the only reason I’m sticking with the brand (apart from McLaren!). Her customer service gives me hope in a world of chatbots and ai ‘case handlers’.
5 stars for Nina, 0 stars for Evri.
20 maj 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello John, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
I enjoy their products
I enjoy their products, however ran into trouble with my order, the delivery service had lost my package (not Velos fault) I reached out to them and they sent out the replacement order, however I had placed an order for the CIRCUIT CHAMPIONS EDITION: Sweet Papaya flavour but not they don’t have any in stock so i missed out on trying it which is a shame, again not exactly their fault just a bit disappointing.
All in all I have been using their products for years and will continue to do so.
20 maj 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Tom, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best customer service ever…
One of the best customer service ever I’m not lying. A package went missing so I reached out to their team and they responded swiftly and to apologize they sent me 2 free velo which came the next day. Amazing company
7 maj 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Hamda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Scammers
Get a free can if you sign up and complete a survey... Except the website times out once completed. This isn't new, it did this last year and it's still doing it now. Any browser or device, happens to other friends I know. So I've signed up for something free and they've got my data and intentionally bugged the site. Not buying products from scammers.
6 maj 2026
Omdöme utan inbjudan
Fantastic customer service and product!
Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or started an investigation, whereas I emailed Velo yesterday and within two hours they had responded offering a refund or replacement and shipped the order today.
Cannot speak highly enough of both their products and customer service. The pouches themselves are my favourite, they have a great variety of flavours have all bene nice (I have tried all but the mint products).
They are the only pouches that I have found that don’t leave a horrid chemical feeling and taste in the mouth. 10/10 recommend!
Also they sometimes have huge sales on, in December I got 12 cans for less than £20.
24 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Euan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Top tier customer service no hassle…
Top tier customer service no hassle hope the folks behind the scenes have a good one. Legends.
24 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Luka, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Unbelievable helpful and kind with…
Unbelievable helpful and kind with sorting out the issue at hand went above and beyond to unsure it got sorted
23 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Liv, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Always buy these
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better.
Great customer service and timely deliveries!
22 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Max, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service
Brilliant service, im 💯 % satisfied, great company
15 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sayed, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun A
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he called me back with a solution. Clearly working hard for his customers and a great representative of the company.
15 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jonathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Best pouches, flavours and customer service.
Best pouches and flavours.
Customer service couldn’t have been better. I had a problem with receiving my 15% discount off first order from the newsletter, so I was kindly given a code to use on my next order instead.
Thank you Alen F :)
9 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Lewis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
It’s a rare thing these days for…
It’s a rare thing these days for customer care to be taken seriously, and going that extra mile. This company and particularly Era F, take the best care of its customers.
4 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Kathryn, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Very good customer service
Very good customer service, when Evri didn’t deliver they got back to me within an hour and replaced my order with a few extra cans as compensation.
3 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Alexandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Great customer service. Velo Customer Care service has sent me a free can of crispy pepper mint just because, the velo i bought from a random store in central London was about to expire which I didn't notice.
Thanks Ligata
3 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sawafar, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service and fast response…
Brilliant service and fast response time to amend my tampered package.
1 april 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Dean, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Was a great interaction and everything…
Was a great interaction and everything was sorted fast by Aferdita B.
Velo Customer Care
31 mars 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Carl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Incredible customer service from jeta
Incredible customer service from jeta , my order had not been delivered to the correct address and went missing and with ease a replacement was sent within days of raising the issue. Fab and easy service and despite the delivery mishap I will continue using velo ⭐⭐️⭐️⭐️⭐️
27 mars 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Rosey, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Almost Order Delay
There was a delay in my regular order arriving, I say “delay” but in fairness the order went through early on Saturday morning and I am so used to the excellent turnaround times I was surprised when they were not with me on Sunday! So when they didn’t arrive I sent a mail to Velo Customer Service who responded very quickly to assist me. I was a bit embarrassed that by the time I read their mail my Velos had arrived! Thank you to Velo Customer Care!
3 mars 2026
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Michelle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
You guys rebranded and your product is…
You guys rebranded and your product is absolute garbage. What a foolish mistake on your part. You want from having a good product to tasting good and now it is disgusting.
19 mars 2026
Omdöme utan inbjudan
Sadly after 2 years of ordering online…
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of delivery’. Velo are slow to respond, if at all. You have to complete a form to confirm you’re not a criminal defrauding the company. So off to Nordic Spirit I go. Don’t waste your time or money.
27 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.