I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just ano... Se mer
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Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... Se mer
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ORDERED VANS TO BE DELIVERED IN 5 DAYS TURNED OUT TO BE 30 DAYS AND ONLY 2 DELIVERED INSTEAD OF 3 STILL WAITING FOR THIRD TO BE DELIVERED WITH NO DATE SET HAVING TO HIRE VEHICLES IN THE MEAN TIME COST... Se mer
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Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email... Se mer
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Företagsinformation
Om Vansdirect
Skrivet av företaget
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Kontaktuppgifter
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, Storbritannien
- 0344 539 4125
- www.vansdirect.co.uk
4,1
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UNORGANISED CHAOS
ORDERED VANS TO BE DELIVERED IN 5 DAYS TURNED OUT TO BE 30 DAYS AND ONLY 2 DELIVERED INSTEAD OF 3 STILL WAITING FOR THIRD TO BE DELIVERED WITH NO DATE SET HAVING TO HIRE VEHICLES IN THE MEAN TIME COSTING £500 PER WEEK WITH NO REIMBURSEMENT
1 maj 2026
Svar från Vansdirect
Thank you for your feedback. We always endeavour to meet quoted delivery times; however, delivery schedules can occasionally be affected by factors outside of our control, including manufacturer and logistics delays. We appreciate the frustration this can cause and apologise for the inconvenience experienced. The outstanding vehicle has now been rescheduled for the earliest possible delivery date, which has been confirmed with you.
Should you require any further updates, our customer care team is happy to assist.
Svar från Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear everything was delivered exactly as promised and lived up to expectations.
Thanks for taking the time to share your experience.
Kind regards,
Dean
Excellent Service
My enquiry was dealt with quickly and throughout the quick process i was constantly updated on the progress of my order.
1 maj 2026
Svar från Vansdirect
Good afternoon Christine,
Thank you for your feedback. I’m really pleased to hear your enquiry was handled quickly and that you were kept well informed throughout the process. It’s great to know everything moved along smoothly and that the updates helped keep things clear and reassuring.
Kind regards,
Dean
Drivers kept in contact throughout…
Drivers kept in contact throughout delivery process
delivered on time.
30 april 2026
Svar från Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear the drivers kept in contact throughout the delivery and that everything arrived on time. It’s great to know the process ran smoothly for you.
Kind regards,
Dean
Svar från Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear you were happy with the prices and that the delivery process went smoothly.
We appreciate you taking the time to share your experience.
Kind regards,
Dean
Absolutely superb to the point that it…
Absolutely superb to the point that it seemed effortless ,
highly reccommended
16 april 2026
Omdöme utan inbjudan
Svar från Vansdirect
Good afternoon Matthew,
Thank you for your review. I’m really pleased to hear the experience felt effortless for you, and we really appreciate your recommendation.
Thanks again for taking the time to share your feedback.
Kind regards,
Dean
I had a great experience dealing with…
I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just another customer, which makes the whole process feel easy and relaxed.
There was no pressure at all. Colin gave me time to think things through and worked within my budget to find the right option for me.
He’s professional, reliable, and efficient. Most importantly, he does what he says he will and always gets back to you when promised, which is rare these days.
Vans Direct are lucky to have him and he’s a real asset to the company.
17 april 2026
Omdöme utan inbjudan
Svar från Vansdirect
Hi Jake
Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear about your great experience with Colin Brown at Vans Direct. It’s wonderful to know that his personal, friendly approach helped make the whole process feel relaxed and easy, without any pressure at all.
We’re especially pleased to hear that Colin took the time to work within your budget, allowed you space to make the right decision, and followed through on everything he promised. That level of professionalism, reliability, and honesty really does make a difference, and your comments highlight exactly why he’s such a valuable member of the team.
Your kind words will mean a great deal to Colin, and we truly appreciate you recognising the service he provided.
Kind regards
Dawn
Great service as usual
13 april 2026
Omdöme utan inbjudan
Svar från Vansdirect
Thanks very much for taking the time to leave a review. It’s great to hear you continue to be happy with the service.
Kind regards,
Keith
First class service
Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth
Very impressed with keeping contact throughout initial order to final delivery day and even a catch up call to make sure no hitches day after delivery
Not pushy sales people just thoroughly nice people to deal with would not hesitate to recommend
19 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Hi Mr Mantle,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a smooth and positive experience with Vansdirect.
It’s wonderful to know that the team listened carefully to your requirements and made the entire process simple and stress‑free. Great communication is something we pride ourselves on, so we’re really pleased to hear that you were kept updated from the initial order right through to delivery — and even with a follow‑up call afterwards to ensure everything was perfect.
Your kind words about the team’s friendly, non‑pushy approach mean a great deal. We’re thrilled that you found everyone so easy to deal with and that you’d feel confident recommending us to others.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Excellent service from order to…
Excellent service from order to delivery best on price and customer support through out the process by far. I've working with Leasing companies ordering vehicles annually for over 20 years and Vans direct will be my first port of call from now on!
19 mars 2026
Omdöme utan inbjudan
Svar från Vansdirect
Thank you for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that you experienced excellent service from order through to delivery, and that our pricing and customer support stood out throughout the process. It means a great deal to us that, after working with leasing companies for over 20 years, you now consider Vans Direct your first port of call — that’s a huge compliment and one we truly appreciate.
If there’s anything more we can help you with in the future, we’re always here to support you.
Kind regards,
Liza
Excellent Customer Service
Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email Glen who immediately get the quotations over to me and the best deal. Once accepted Talisha promptly get the delivery date and carry's on the fabulous customer service. I cant recommend Vansdirect highly enough.
22 december 2025
Omdöme utan inbjudan
Svar från Vansdirect
Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear that your experience with Vansdirect over the past six months has been so positive. It’s wonderful to know that Glen and Talisha have made the process of buying vans enjoyable and consistently delivered the high level of service we aim to provide.
We truly appreciate your continued trust and loyalty, and it’s great to hear you’ve already returned for your fourth deal. Your recommendation means a great deal to the whole team.
If there’s anything more we can do to support you in the future, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Matthew
Vansdirect is an excellent business - all round
Having dealt directly with Vansdirect for a number of years, I can highly recommend them to anyone in the market for a new vehicle and have recommended them personally to my clients. The staff are all extremely knowledgeable and are responsive from enquiry to delivery.
2 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Thank you for taking the time to share such positive feedback. We’re delighted to hear that you’ve trusted Vansdirect for many years and continue to recommend us to your clients — that loyalty truly means a lot.
It’s great to know that our team’s knowledge, responsiveness, and support from enquiry through to delivery have consistently met your expectations. We’re proud to provide a reliable and seamless service, and your comments are greatly appreciated.
Kind regards,
Matthew
Great service form great people without…
Great service form great people without the waffle!!
26 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Thank you for the great feedback! We’re delighted to hear you enjoyed the service — straightforward, helpful and without the waffle is exactly what we aim for. We appreciate you taking the time to share your experience.
Kind regards,
Keith
Just efficient and you get the customer…
Just efficient and you get the customer experience with it
20 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Hi Don,
Thank you for the great feedback. We’re really pleased to hear you found everything efficient and still received a strong customer experience alongside it.
We appreciate you taking the time to leave a review.
Kind regards,
Kerry
Very disappointing experience
Very disappointing experience. At first great they found me a pre registered van available not far away. Paid deposit then full amount, signed order form on 21st Jan. Clearly stated 10-14 day delivery. After 2 weeks or so got a call stating delivery would be 18th Feb. I questioned this as it was well outside the agreed time and eventually cancelled order as they had not fulfilled the agreement on 11th Feb. Despite when I paid money went in straight away to their account, and after repeated requests eventually got final repayment on 18th a week later ! Wish I had looked at the reviews before hand.
20 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Good morning, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1P2002 Kind regards, Kerry
Vansdirect - the best Van dealer we have dealt with so far
Mark and the team were excellent from start to finish, got us the best deal. Wish we had got hold of them when we bought our other vans.
18 februari 2026
Omdöme utan inbjudan
5⭐️ Service
Can’t rate Simon over at VansDirect any higher. I have now used him multiple times when sourcing vehicles for my clients and every time has been flawless. His communication is excellent, the vehicles arrive when they are supposed to and each transaction has been easy. If you run a business and you need a new van, give Simon Brown a call, he won’t let you down!
17 februari 2026
Omdöme utan inbjudan
My contact with Simon has been…
My contact with Simon has been friendly, professional and very prompt.
Good service.
Would recommend.
11 februari 2026
Omdöme utan inbjudan
Be Ware
My company has leased many vehicles/Vans from this company. They supplied a Van which was not fit for purpose. We spoke with them Day 1 and they were unhelpful. We are not using the Van and taking this company to regulatory bodies. VERY POOR CUSTOMER RELATIONS WE WILL NEVER USE AGAIN BE WARE.
Beverley you can contact me anytime you are aware of my direct number, although I do not believe you value your customers and your one STAR POOR reviews clearly highlight that. Adam
30 januari 2026
Omdöme utan inbjudan
Svar från Vansdirect
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
After reviewing your case, we can confirm that the vehicle supplied matched the exact specification ordered. As such, the van is fit for the purpose requested and meets all agreed requirements.
We did engage with you from day one and provided guidance based on the order documentation. We remain happy to discuss any further concerns directly to ensure clarity and support where possible.
Kind regards,
Beverley Clarke
Operations Manager
An update on my last review
An update on my last review.
Absolute shambles of a company selling faulty vans.
Van arrived faulty upon delivery and has broken down 5 times with same fault since march 2025.
Still in a longstanding dispute were they keep telling me it’s not there fault although all contracts are with vans direct.
Take this van back and unwind my contract!!!
Do not use this company!
3 februari 2026
Omdöme utan inbjudan
Svar från Vansdirect
I’m sorry to hear that you remain unhappy with the situation, and I fully understand how frustrating this has been. I have been personally managing your case and have been in frequent contact with you to ensure every step is handled correctly.
Please be assured that we are continuing to work closely with the manufacturer and are following the required processes to progress this matter as quickly and fairly as possible.
If there is anything further you wish to raise, I will continue to address it directly through our ongoing communication.
Kind regards
Beverley
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