Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After reading some reviews I am absolutely shocked … I’ve been using this company for a long while and I never ever had any issues in term of getting the wrong product or even in term of returning... Se mer
Van Mildert is an excellent store that we often use - quality products at reasonable prices. I've never had need to speak to their Customer Service department before, but my request was dealt with imm... Se mer
Företaget har svarat
Truly a great company to order from. Probably the best online fashion shop out there. Purchased a pair diesels at great price that arrived super quick. But that’s not the best bit…. They were packed i... Se mer
Företagsinformation
Om Van Mildert
Skrivet av företaget
Van Mildert is an award winning premium fashion retailor stocking a range of designer womenswear & menswear, footwear and accessories.
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
Customer Service Opening Hours
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
(All Times are GMT)
Contact us via Customer CareKontaktuppgifter
Unit A, Brook Park East, NG20 8RY, Shirebrook, Storbritannien
- www.vanmildert.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Ordered a wallet for my husband’s birthday, very impressed with the service and delivery, I was kept posted through the whole process.
1 september 2022
Fast delivery
Very quick delivery. Quality item at an excellent price and exactly as described
4 september 2022
A Great Place To Shop And Hassle Free!
A Great place to shop and hassle free! 10/10. (A bit confused though? lol.) I ordered from Van Mildert and when I recieved my S. Island Jacket it came in a large Black Zipped Flannels bag and all the paperwork was just like I had ordered from Flannels themselves?
28 augusti 2022
I have not received the product yet.
I have not received the item, but I have been charged for it.
30 augusti 2022
Svar från Van Mildert
Hi there,
Thank you so much for taking the time to leave us your review.
I can see that our team are working with you to resolve as soon as we can.
We look forward to your response.
Kind Regards,
Sam
Customer Support
The description of the top online was…
The description of the top online was custom fit but when the top arrived, it was a slim fit. Luckily I’m a slim fella! otherwise it would have been sent back.
22 augusti 2022
Svar från Van Mildert
Hi,
Thank you for your review.
We are sorry to hear that the product received was not as advertised online
within our website.
To enable us to have this raised and looked into, we have reached out to you via
email; please look out for this arriving with you shortly.
Kind regards,
Louise
Top quality service
24 augusti 2022
Quick and easy service
22 augusti 2022
quality stuff :D!
21 augusti 2022
Received the wrong item
Received the wrong item - subsequently chased up via customer services (webchat & email) with all requested information & absolutely zero help/response. Couldn’t return as I was about to go on holiday for a fortnight - very poor customer service.
19 augusti 2022
Svar från Van Mildert
Hi Andy,
Thank you for leaving this review.
I am sorry to hear of the issues you have faced with your order.
We have reached out to you to assist you further.
Kind Regards,
Rebecca
Customer Care
Unpleasant experience. My delivery from DPD came covered in a…
My delivery from DPD came covered in a blue slime like substance that was inside and outside the box. The items inside were not packaged well so they were ruined. The paperwork was destroyed. Customer services at first seemed helpful agreeing to collect back the items and refund me but after giving them several different dates to collect back they fail to collect and then don’t respond to my emails.
18 augusti 2022
Great service
Great service. Fast delivery and bargain prices.
I had 3 pair of shorts that fitted me perfectly
Thanks
18 augusti 2022
Svar från Van Mildert
Hi Dean,
Thank you for taking your time to leave this review and feedback.
We're delighted to hear we've provided such a great service and experience to
yourself. We hope you love your new shorts!
Thank you for shopping with Flannels.
Kind regards
Cory
Svar från Van Mildert
Hi,
Thank you for taking your time to leave this review!
We're delighted to hear you enjoyed a speedy delivery service and loved your new
product.
Thank you for shopping with Van Mildert!
Kind regards
Cory
excellent selection and favorable…
excellent selection and favorable prices, fast delivery
5 augusti 2022
Svar från Van Mildert
Hi there,
Thanks for taking the time to leave a review.
We are pleased to hear you are satisfied with the service.
We hope to see you again soon
Kind regards
Jake
Customer Support
Shambles....
Items arrived on time, unfortunately too big...
As this was a Birthday gift I drove over 20 miles to return to store. Explained to young man at desk (who was very pleasant) and he went looking for smaller size. Unfortunately, they didn't have smaller size, but he advised me I could choose something else, which, after 20mins or so, my son did..
Then and only then was I told an exchange was NOT possible after all, as I had purchased from them online?
What the!!!????
One very disappointed son with NO Birthday present and one very angry Out of Pocket mother!
Now I have to return via royal mail and wait for refund!!!!!
5 augusti 2022
Svar från Van Mildert
Hi Karen,
Thank you for providing a review.
We are very sorry to hear that you were hoping to be able to exchange your
online order in one of our stores, I understand this is disappointing for you
both.
I have reached out to you via email to discuss this further with you, please
look out for this arriving shortly.
Kind regards,
Louise
Every parcel burst open
Every parcel burst open, boxes smashed and marked exchanged. Your couriers are either very clumsy or there actively busting open every parcel you send out to see what's in them. Sick of it. None of the Packaging is reusable looks like seconds trash
Tacky outfit or tacky couriers?? Your other customers ok?.
5 augusti 2022
Svar från Van Mildert
Hi Anthony,
I am sorry to hear that there has been damage to your deliveries, I will try to
contact you privately to discuss the matter in more detail. In the meantime, I
hope you will accept my apologies for any disappointment or inconvenience
caused.
Thanks, Charlie, Customer Service.
Svar från Van Mildert
Hi Stacey.
Thank you for leaving this review for us.
Its great to see you are very happy, overall with our pricing and your
purchases.
I hope you enjoy the rest of your day and we see you shopping with us at
Flannels, shortly!
Kind regards,
Jessica
Customer support.
Svar från Van Mildert
Good Afternoon,
Thank you for your honest review. Your feedback is valuable to us.
I hope you enjoy your new purchase. Thank you for shopping with us.
If you have any questions or queries please don't hesitate to contact me.
Kind Regards,
Imogen
Customer Support
I do purchase items on a regular basis
I do purchase items on a regular basis. The website has a wide arrange of merchandise and reasonably priced. Easy to use checkout and quick delivery.
Thank you
🙂
3 augusti 2022
Svar från Van Mildert
Hi Amanda,
Thank you for taking the time to leave us this review.
We’re so happy to hear you love our site, enjoy your new purchase!
Thank you for shopping with Van Mildert.
Kind regards
Kelsey
Customer Support
Detta är Trustpilot
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