Absolutely awful company and customer service, same as all the other Sports Direct companies. Cancelled orders, not able to contact anyone, paid for next day delivery for a birthday gift and not recei... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After reading some reviews I am absolutely shocked … I’ve been using this company for a long while and I never ever had any issues in term of getting the wrong product or even in term of returning... Se mer
Van Mildert is an excellent store that we often use - quality products at reasonable prices. I've never had need to speak to their Customer Service department before, but my request was dealt with imm... Se mer
Företaget har svarat
Truly a great company to order from. Probably the best online fashion shop out there. Purchased a pair diesels at great price that arrived super quick. But that’s not the best bit…. They were packed i... Se mer
Företagsinformation
Om Van Mildert
Skrivet av företaget
Van Mildert is an award winning premium fashion retailor stocking a range of designer womenswear & menswear, footwear and accessories.
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
Customer Service Opening Hours
Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00
(All Times are GMT)
Contact us via Customer CareKontaktuppgifter
Unit A, Brook Park East, NG20 8RY, Shirebrook, Storbritannien
- www.vanmildert.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Received the wrong colour item
Received the wrong colour item in the box with the correct colour description. Completed online form and provided images/proof. Received an email asking for the photos if already provided, then when I responded explaining this wasn’t replied to for 2 days. I then asked if someone could get back to me. Was then contacted asking for order number name and postcode which they already had from the initial form online. Then was told the item was out of stock and asked if I’d returned the shoes yet. I hadn’t returned shoes as I hadn’t been told what to do next, and expected to receive the correct item. The website still has the item for sale in the size I selected so they haven’t even removed it from the website to prevent this happening again. So I am still to receive either the correct item or a refund or a payment to cover me returning the wrong item. Disgusting customer service.
19 oktober 2022
Svar från Van Mildert
Good afternoon,
Thank you for your feedback,
I am truly sorry to hear of the issues highlighted above.
Please reach out via one of of our platforms and we can assist further with
this.
Kind Regards,
Charlotte
Mustardoooooooo
2 september 2022
Service and delivery was great
Service and delivery was great
Tried to apply Outlet20 but web page did not recognise it , both items in sale
11 oktober 2022
Svar från Van Mildert
H i Jamie,
Thank-you for leaving this review.
I am sorry to hear you experienced an issue using the promotional code, I
appreciate how disappointing this must be.
I have reached out via email to assist with this review.
Kind regards
Abbie
Fast service
Fast service. I placed the order on 4 Oct and received the item on 10 Oct at my US address.
11 oktober 2022
Item received with security tag still…
Item received with security tag still attached, therefore I had to go to a sports direct store to have this removed before I could wear the product.
3 oktober 2022
Svar från Van Mildert
Hi Josh,
Thank you for providing us with your review.
We are very sorry to hear that your product was received with a security tag
still intact and we realise how disappointing and frustrating this may be for
you.
We would like to improve your experience with us and have reached out to you via
email to discuss this further; please look out for this arriving shortly.
Kind regards,
Louise
Clothes didn’t fit and return post cost £15.40
Clothes didn’t fit, they were far too big and after paying postage I had to pay an additional £15.40 to return them
4 oktober 2022
Cancelled order
Let me place my order, took payment and then cancelled half my order. Wouldn’t let me change my order so I then had to make a second and pay for postage again.
19 september 2022
Svar från Van Mildert
Hi Sami,
Thank you for taking the time to leave your review.
I am sorry to hear that half of your order was cancelled. I can understand the
frustration.
I have reached out via email to assist with this further. I look forward to your
reply.
Kind Regards
Curtis
Advisor
Customer Services
One of the best
9 september 2022
First class quick delivery
Very quick size of item exchange very efficient super fast delivery
13 september 2022
postage is expensive I did receive the…
postage is expensive £6.99!!!!! I did receive the next day but it wasn't urgent and don't feel I should be forced to pay a premium delivery service
9 september 2022
Svar från Van Mildert
Hi Simon,
Thank you for taking your time to leave this review of your experience.
I'm sorry to hear that you're unhappy with a delivery fee's and do appreciate
your feedback.
I will be sure to pass this feedback on for you.
Thank you for shopping with Van Mildert.
Kind regards
Cory
Wrong size and customer service is very…
Wrong size and customer service is very poor via website chat very slow and advisor not answering the questions I think they enjoyed that not helpful not recommending this
10 september 2022
Svar från Van Mildert
Hi,
Thank you for taking the time to leave this review.
I am sorry to hear you have received the incorrect size and are unhappy with the
customer service received.
I have now reached out for contact details to assist.
Kind Regards,
Maddie
Customer Service
Different from the picture
I just opened my package and found out the sneakers are the same but all black. In the picture it had the sole white but it came all black. Also the letters moschino were supposed to be white but they’re also black. They’re cool but it’s not like the picture.
13 september 2022
Svar från Van Mildert
Hi Guillermo,
Thank you for taking the time to leave us a review.
We're sorry to hear that you have received an incorrect item and apologise for
the inconvenience caused.
We've reached out via email in order to look into this for you.
If we can be of any assistance in the meantime, please do not hesitate to
contact us.
Kind Regards
Janine
Customer Services
Always top quality and delivered on…
Always top quality and delivered on time only slight criticism is the cost of delivery
2 september 2022
Great service very happy with clothing…
Great service very happy with clothing - always professional
1 september 2022
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