Doesn't even deserve 1 star. Absolute joke of a company. Ordered end of September with a estimated delivery date of the 12th October. Reached out on the 16th to be told it's being prepared, it is now... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No response to email. Unable to cancel order. It will be getting refused IF it arrives in the 1st place and I'll be using section 75 to reclaim lost funds. What an utter joke of a company. Customer... Se mer
Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... Se mer
Företaget har svarat
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktuppgifter
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,5
Mycket dålig
611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great shop
With a great selection of items, and a quick postage I think Urban Surfer is one of a kind shops. I recommend that.
2 januari 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for that, really happy to hear you like our shop.
Kindest Regards
Emma Roberts
Awesome staff!!
Excellent staff, a special mention goes to the sales assistant who helped me massively with my secret Santa and went out of her way to make sure I got it on time, awesome service and going far beyond what they need to. Will definitely use again!!
21 december 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for the kind comments, glad I could help and I hope the recipient loved their secret Santa.
Kindest Regards
Emma Roberts
Highly recommended!
I had some problems with the online ordering system so called uo and spoke to a very friendly and helpful lady who was able to complete my purchase over the phone quickly and efficiently. My items arrived quickly!
12 december 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
I am so pleased we could help you after the problems on our site. We really appreciate the feedback from yourself and hope that you enjoy your purchase.
Kindest Regards
Emma Roberts
Order sent same day and arrived early
Order placed in the afternoon, dispatched that day and arrived well within the 5 days. Happy with the socks and Scate spanner I ordered, all as described. Good job!
7 december 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
I am so pleased the item arrived within good time and you were happy with your purchase.
Thank you for the great comments.
Kindest Regards
Emma Roberts
Great company
Great clothes and fast delivery will be ordering again
5 december 2015
Omdöme utan inbjudan
Fantastic service.very pleased with the products.
Items posted and received within a few days.
Good value for money x
2 december 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
I am pleased the item arrived and was a good purchase.
Thank you for the lovely feedback.
Kindest Regards
Emma Roberts
great shop
Great site to shop for all top names at great price. Will use again and again. A+
26 november 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for the great comments, we are pleased you like the site.
Kindest Regards
Emma Roberts
Jobs a good'un
Saw a couple of t-shirts, ordered them, they arrived 3 days later, and they fit. Easy and quick (considering I'm too tight to pay for faster delivery), everything I want from an online shopping experience.
15 november 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you very much for your lovely review! We are happy you like the t-shirts and we hope you shop with us again soon.
Have a lovely day.
Kindest Regards
Danielle Foster
Awesome surf online shop
I have been after a backpack for some time and I have checked all different surf shops, online retailers etc. I came across Urban Surfer and the range was pretty good (backpacks). They provided good details on the bags but best of all they sold it at a very reasonable price. I couldn't resist and I will be shopping with them again soon.
3 november 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Igor!
Thank you very much for your kind words and 5 star review! We aim to give our customers the best experience and prices when shopping with Urban Surfer. We are happy to hear you will be shopping with us again soon! You are a very valued customer and we hope you have a fantastic rest of your day! :)
Kindest Regards
Danielle Foster
Great Service
Delivered very quickly and I would not hesitate in using Urban Surfer again.
22 oktober 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Neil,
Thank you for you great feedback! We are happy you liked our delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you very much for you lovely review! It is greatly appreciated. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
What you expect
Goods came within good timing and as described. This is what I expect when ordering online
14 oktober 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you very much for your great review. It is much appreciated. We are happy you liked our service and we hope you shop with us again soon.
Thanks again and have a fab day.
Kindest Regards
Danielle Foster
Sweetskateboards - The Chino
Good stuff and quick delivery from UK. Perfect deal.
3 oktober 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you very much for your kind review, it is greatly appreciated. We are happy you like your item and we hope you shop with us again soon.
Have a lovely day.
Kindest Regards
Danielle Foster
Great place to shop
I order from urban surfer regularly and always receive great service. They are reliable, provide a good service with fast delivery. Never had any problems. Email me with good deals too.
2 oktober 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Kirsty,
Thank you very much for your lovely review! It is much appreciated. We are delighted you like our service and good deals its always a pleasure! Have a great day!
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you very much for your fab feedback! We are happy you like our service. We hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Enjoi Socks
Great quick service. Have bought before, pressie for my Grandson, he loves them.
10 september 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for your awesome feedback! We are delighted your grandson love the socks! We hope you shop with us again soon and check out all of our other great range of socks!
Have a lovely day.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you for your kind review, it is very much appreciated. We are happy you like your order and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you very much for your nice review, it is greatly appreciated. We hope you shop with us again soon.
Have a good day.
Kindest Regards
Danielle Foster
No reply from emails
Desperately trying to get a reply via email concerning a size/return item but to no avail.....simply not good enough
4 september 2015
Omdöme utan inbjudan
fantastic service
Great fast service with free delivery. Can't fault
23 augusti 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you very much for your fab review. We are glad you liked our delivery service.
Hope you have a lovely day.
Kindest Regards
Danielle Foster
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