Doesn't even deserve 1 star. Absolute joke of a company. Ordered end of September with a estimated delivery date of the 12th October. Reached out on the 16th to be told it's being prepared, it is now... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No response to email. Unable to cancel order. It will be getting refused IF it arrives in the 1st place and I'll be using section 75 to reclaim lost funds. What an utter joke of a company. Customer... Se mer
Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... Se mer
Företaget har svarat
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktuppgifter
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,5
Mycket dålig
611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service
Great store and brilliant pricing would definitely recommend.
21 augusti 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review. We are happy you liked our service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello Miss Katy Pointer,
Thank you for your lovely review it is much appreciated. We are delighted to hear you like our products. We hope you shop with us again soon to experience even more amazing products and services.
Have a great day Katy!.
Kindest Regards
Danielle Foster
Great service highly recommended.
I had a great service with Urban Surfer. They are highly recommended from me. I ordered my trainers Saturday evening, opted for free 2nd class delivery and the shoes were here Wednesday.
Great quality shoes, no dodgy stains or slight imperfections you can get with surf dome etc.
Reason for 4 stars instead of 5 is the choice of size 12 shoes is very limited. Using the filters leaves me with choosing from around 10-12 pairs of size 12 trainers, including the ones I bought.
I was given a 15% discount code in the box when it came so I was eager to spend more with them on trainers but this has been severely limited due to the above.
Other than that everything was perfect. Great store and will be keeping an eye out for more from them.
31 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you very much for your kind review. It is much appreciated. We are happy you like our service and quality of our products. We aim to please and amaze all our awesome customers when they receive their ordered products.
We are sorry for the limitation with size 12 trainers. It may be that be that we are coming to the end of the season and are awaiting new stock. However we will take in this feedback and try to lengthen our range with the sizes. Again thank you very much for your fab review!
Hope you have a great day and that you shop with us again soon.
Kindest Regards
Danielle Foster
Top notch
Best prices, best service, i will definitely be buying from this site again, would recommend to anyone
26 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Leigh,
Thank you so much for your amazing review! it is greatly appreciated. We are delighted you liked our service, it has been a pleasure! :)
Have a fab day.
Kindest Regards
Danielle Foster
Rash Vest
Better priced than the manufacturer !! Plus speedy service. Well done
24 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Fraser,
Thank you very much for your kind review. We are happy you liked our prices and service. We hope you have a lovey day.
Kindest Regards
Danielle Foster
no nonsense service
I orders my flip flops on line. Just a few questions . My order arrived on time & just as I wanted no nonsense service.
23 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review. We are delighted you liked our delivery service and got just what you wanted. We hope you have a lovely holiday.
Kindest Regards
Danielle Foster
Great, quick service
Item as described and delivered before expected. Would use again and recommend
22 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for your great review. We are delighted you like the item and our delivery service.
We hope you have a lovely day.
Kindest Regards
Danielle Foster
Fast Free Delivery
Fast Free Delivery! Look online for discount codes. I was surprised at how fast my order arrived considering Free delivery. Good quality item. Cheapest online. Thankyou. I would definitely recommend.
20 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Donna-Marie,
Thank you so much for your lovely review. We are delighted you liked our service and the item. We hope you have a lovely day.
Kindest Regards
Danielle Foster
Bought some socks
Cheaper than elsewhere and very fast postage! Would use again
4 juli 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your great review! We are glad you liked our fast service! :)
Have a lovely day.
Kindest Regards
Danielle Foster
Kids Banz sunhat - Hawaii pink
Great product, as it says. Really easy purchase & quick delivery. I'd buy through Urban again! Thanks
29 juni 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review will be greatly appreciated. We are glad you enjoyed our service and we hope that you buy with us again soon.
Yours sincerely
Danielle Foster
Great product and quick delivery
Great item arrived quickly was happy with price and delivery costs. Would recommend. Thank you
26 juni 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Rebecca,
Thank you so much for your lovely review, it is much appreciated. We are delighted you liked the service. We hope you shop with us again.
Thank you again.
Kindest Regards
Danielle
what I needed!
These slides met my requirements, price was right and on line ordering, delivery et al fine!
16 juni 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your kind review, it is much appreciated. We are happy you liked your item. We hope you have a lovely day and that you shop with us again soon.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you for your lovely review it is much appreciated! We are delighted you are happy with the delivery and the product. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
Exactly what I wanted.
Excellent delivery arrangement and the item was spot on.
3 juni 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon. have a lovely day.
Kindest Regards
Danielle Foster
belts
Good price and speedy delivery, discount code in 1st purchase ensured I I returned promptly for a 2nd time and received the same speedy delivery :)
30 maj 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Does what it says on the tin
As described, well packed, speedy delivery.
24 maj 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Lovely shoes at a good price, good customer service on phone
As the title says lovely shoes at a good price but disappointed to pay for return. Had problems with return and refund, it had slipped through the net, but a quick phone call sorted it out immediately. Very friendly, efficient customer service.
21 maj 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Chris,
Thank you for your kind review it is much appreciated. I am sorry you have problems with the return and refund procedure. We are happy this has been rectified now and we hope you have a lovely day.
Kindest Regards
Danielle Foster
Converse hat
Easy buy with great delivery with no problems thank you would recommend
16 maj 2015
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Paul,
Thank you so much for your awesome review, it is much appreciated. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
Svar från Urban Surfer
Hello,
Thank you so much for your awesome review it is much appreciated! We are delighted you liked the delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
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