Doesn't even deserve 1 star. Absolute joke of a company. Ordered end of September with a estimated delivery date of the 12th October. Reached out on the 16th to be told it's being prepared, it is now... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No response to email. Unable to cancel order. It will be getting refused IF it arrives in the 1st place and I'll be using section 75 to reclaim lost funds. What an utter joke of a company. Customer... Se mer
Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... Se mer
Företaget har svarat
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktuppgifter
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,5
Mycket dålig
611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
4 STARS!!!
Superfast delivery but finish of the backpack is not perfect.
9 augusti 2016
Omdöme utan inbjudan
Great Service
Good service and shopping experience. Received the watch strap in good time.
5 augusti 2016
Omdöme utan inbjudan
Super fast delivery!
Ordered a black DC rucksack, came literally the next day and the price was really reasonable! Can't fault the product or the service provided! Will definitely purchase from them again ! :)
28 juni 2016
Omdöme utan inbjudan
Flip flops
Great service. Nice and quick. Product fantastic. No problems.
29 maj 2016
Omdöme utan inbjudan
Paid and never received the goods.
Placed an order on the 19th April, payment was taken and as of 28th May I have still not received the goods. UrbanSurfer have stopped responding to my emails, of which I have only received one telling me to check with my local post office. I checked with the post office of course and nothing was there. Strangely since that email I have received no responses to my follow up emails or voice messages.
I wouldn't recommend that you buy anything from this store, they seem to be dodgy! I had the credit card company open a dispute investigation and withdraw the payment in the end. Shockingly poor service!
28 maj 2016
Omdöme utan inbjudan
Awesome
fast service, lovely to have online chat as I was contacting from Norway. They even tried in the gloves to see how they would fit!
Brilliant :)
30 april 2016
Omdöme utan inbjudan
Cheapest around AND good service!
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, second class delivery option however they arrived really quickly before their estimated arrival date. Really pleased. Will definitely use this website again.
24 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for the great feedback!
I am so pleased we could get the item to you quickly.
Kindest Regards
Emma Roberts
Brilliant Service
Super quick delivery and excellent quality product - would recommend this company for their brilliant service
12 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for your great feedback.
I am always pleased to see we can offer a good product and service.
Many Thanks
Emma Roberts
Excellent Service
I have recently purchased some items from Urban Surfer and service has been excellent, we definitely continue using them.
7 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you so much, this is greatly appreciated.
Always happy when we can offer an excellent service to our customers.
Kindest Regards
Emma Roberts
Excellent service
Ordered online, excellent price and service. Would definitely recommend.
6 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Thank you for the wonderful feedback.
Happy to be offering a good service to you.
Many Thanks
Emma Roberts
Awesome service. Awesome products.
Service was swift and on time. The product came as desscribed and were cheaper than other retailers. Can't wait to wear my new kicks :)
5 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Pleased you like your new shoes, thanks for the awesome feedback.
Many Thanks
Emma Roberts
Great!
Great products and easy navigation. Very quick delivery. Will definitely buy from them again.
2 april 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Really pleased you found your way around the site easily, always nice to know how our usability is for customers. Pleased you got the item quickly.
Kindest Regards
Emma Roberts
It's Magic!
Got the Magic Wallet for my man, he loves it and can't stop showing people. I'm thinking I'll need to order another one soon as someone is going to take it. No probs with delivery, all great.
5 mars 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Fantastic! They are great wallets and very popular.
Thank you for the great feedback.
Kindest Regards
Emma Roberts
Good service
I had a problem with an item out of stock so they helped me find another product,with fast delivery so my Valentines present was here on time and I had one happy fiancee and couldn't have had better service from the customer service lady.i will use them again
Vi
17 februari 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
This is wonderful, I am happy we could help and resolve the matter for you.
Good to hear Valentines day worked out aswell.
Many Thanks
Emma Roberts
Svar från Urban Surfer
Hello,
Always nice to hear we can offer good prices and when delivery is quick, it's even better.
Many Thanks
Emma Roberts
Dosh Wallet
Great wallet and fantastic price on this website! I have another one and paid £60.00 for a similar item!
14 januari 2016
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
This is awesome, always good to hear a customer is happy with their purchase.
Kindest Regards
Emma Roberts
Detta är Trustpilot
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