Virgin Media Ireland Omdömen 

If this could be a minus 10 star review it would be,this is the most useless irresponsible money grabbing company in this country. Based on my experience
they send out do it yourself tech equipment with no instructions.
They disconnect the old modem without notice leaving people rushing to the luas when they were supposed to work from home, in order to get into the city centre office as there is no WiFi.
Their modems are rubbish, they don't work.
Their WiFi extender pods are rubbish, they don't work.
You will have serious drops in signal all day everyday making it impossible to work from home.
They don't stick to appointments.
They don't tell you they're not coming.
They lie about " technicians" showing up when they know its ANOTHER NO SHOW.
Customer service doesn't exist.
"Supervisors" refuse to take calls.
Staff have a rude,useless, couldn't care less attitude.
Language barrier,hardly any of the staff can speak fluent English. They expect payment every month despite the fact they're in " breach of contract " for non supply.
The list goes on and on.
This is a pathetic excuse of a broadband provider and if you work from home even occasionally DO NOT USE THIS COMPANY!!!!You have been warned

Useless company we have three boxes the last 15 years and this company is telling me we only have one .We are paying for three .
They are absolutely crap to deal with worse than Eir.

Brutal. Don't even bother.

Can honestly say I would never recommend this company monies seem to be put into competitions , sales team and offers .
Not enough engineer to do the work . We waited 26 days for initial call out . Nice person arrived said you need two engineers to do work from the street. I will get this set up so it’s a quick job when they arrive .
Happy with that he went on his way ,36 days later a two engineer team arrived nice people not their fault … looked around and looked some more . Said everything the last person fit was not correct however the man with everything we need is on route … My daughter had an exam from home today so needed broadband fitted urgently . They said it will be all ok another engineer is on the way . That was 4pm on the 7th March . Sat waiting all evening for no one to arrive. We are now waiting 63 days for connection. No impact on virgin media as they have already take our the payment

Months of trying to arrange installation, gaslighting me about which package I ordered, wriggled out of sending me my free gift as they somehow had no record of it.

I never experience such bad costumer service.
Despite telling us that we would get internet they have yet to give it to us and have been saying they will give it to us the next day for ages now. Nobody was doing thier job. Will never recommend this.

I didn’t think it could get worse. I have no words. Still no landline. They had given me an alternative number but didn’t tell me. They came again on weds. Two guys a manager and technician. They were connecting my tv which was working perfectly in front of them. The manager suggested doing a factory reset. I was panicking and said just get my tv back on please. So tv went into. Loop and cannot be resolved. So now no tv no landline and they are saying tv not their responsibility.

This is by far the worst support I have ever had. I never really write reviews and if I do it's usually 5 starts, but Virgin Media IE has the worst support I have EVER seen. I've been trying to get internet installed for one month now:
> The only way to reach them is to call them and wait for 30 minutes
> You can only call them during work times
> Every time they promise it's sorted, but then you hear nothing back from them and you need to call and wait again for 30 minutes.

I feel like I'm going insane.

Have a black spot in my apartment for VM broadband which is weird in itself. I called an waited 10:02 to speak to someone and said it was a long wait time. Agent said her queue was 3 mins and implied I was lying so the call turned into a cancellation call. They are AWFUL to get through to and worse once you do. Avoid

I thought EIR was bad, we had to renew our contract as our estate is only virgin, they told us we would get an upgrade, 3 days later engineer came, the upgrade clearly didn’t work, he left us with no internet at all, called twice the next day to get repaired absolutely terrible service, 30 minutes waiting twice and then told they would come out in 3.5 weeks to fix, said a supervisor wasn’t available and then said we had cancelled a visit text message that was clearly not us as it was when the engineer was in the house, second call they also just hung up. No internet, tv anything, customer care stops at 6pm. Really really really awful

You get good line for a good price (at least when you call for cancellation) but the costumer service is awful. Train your agents! It must be awful to be a Virgin Media employee by the confusion they show when you contact them. You can call 3 different times and speak to three different agents asking them the same question and get three different answers. As a customer you don’t actually know what to rely on. It’s funny but not funny.

new improved more reliable & faster 500mb wifi fails completely to do what they said it would

multiple request to bear with us while we fix it remotely totally fails: inconsistent service then fails completely

will take 20 days to get a technician to you?

Customer of virgin for years, new contract upgraded and then absolutely no broadband signal. Different excuse every time on the phone. No technician available for another 10 days to solve a problem they created. Will b 3 weeks without supply. Appalling service

Had broadband/tv/landline bundle for years. Customer for over 20 years. I was 'offered' upgrade to fibre broadband when renewing contract. Engineer installed it Jan 12th - no TV or landline since - 4 weeks ringing now and repeating my issue. Everyone advises me "Right I see what's wrong; it will be all sorted within 48 hours max". Still no service but charged for same no problem! I'm giving up

Terrible terrible company and customer service!! We’ve been a customer for years now and nothing but issue’s especially since we moved over a year ago. The day we moved we rang to change address which were told was sorted but internet kept cutting out with slow speeds and as my partner works from home we decided to upgrade our speed to the 1gb and was told our address was never changed and that was why it wasn’t working correctly so they sent a new box and changed address. Since that change over 4 months ago it’s the same story, internet constantly cut out and speeds were no where near the 1gb so we rang up again and was told it was a problem with an old mount on the wall so they will send a technician and will put credit on our account as we haven’t been receiving service we paid for. Over two months later still no word on technician even after ringing up a further two times with little update we decided not to pay our bill as we were waiting for credit and again not receiving service and they suspended our account completely and added a late fee so we ring up again and this time was told they don’t do credit so we were giving false information and that to get it put on we have to pay full bill so we give in and pay so we can speak to technical about getting a technician to then be told by this person that from what they see our modem works fine so they won’t send a technician, when we said it wasn’t the modem it was the wall mount they said they still wouldn’t send a technician basically we just have to deal with it. What kind of service is that?! Cancelling straight away and moving because it’s disgusting the run around we have been given and made pay fully for a service we haven’t once received. Worst company ever.

My internet is quite slow, not consistent. I have been trying to reach out to customer service, even after 1 hour of waiting no-one picks the calls. I opted for 1 GB internet service but i never get 1 GB, they told me when you use wire then only you will get 1 GB but they didn't mention the same while buying this. Customer service is very worse, It is impossible to connect. I visited the store and the store guy told me that they only do Sales. Means the only care about sailing. Please don't take virgin media. Worse service.

Full service went down 9 days ago. Originally given a 4 week wait for someone to call out to fix. Dreadful service. How can I work from home with no service. I Rang to cancel my contract. (30 Mins waiting) was promised an engineer would be out today. My Husband had to take a days holiday. He rang at 3.30 and was assured they would be with us before 5pm. At 5.25pm we got a call to say no one would be out and we would have to reschedule!! Bank holiday weekend!!!! Atrocious service. Atrocious customer service. Ive cancelled the direct payment!! Lets see how quick they are to contact me. Stay well away. Cant even get into email or message them. Error message keeps poping up. OOPS TRY AGAIN LATER!! DREADFUL

I was with them before moving to Vodafone. Never had any issues. My phone was on bill pay and it was unlocked before even completing the contract. Good network coverage and roaming plan included. Value for money. Recommended

Terrible Service

4 WEEKS TO GET BROADBAND fixed
NO customer Service - HOUR to answer a phone -total LACK OF understanding
How can anyone work from home with lack of help from Virgin in rectifying their Terrible Broadband issues - All the promises of GREAT broadband - NO Interruptions - What a Joke!!!

I am writing to express my extreme dissatisfaction with the billing and cancellation process I experienced during my two-month stay in Ireland. I initially accepted the rate offered by Virgin Media with the understanding that canceling it would be a straightforward process via phone.

However, I encountered significant difficulties in reaching your customer service team, making cancellation nearly impossible. Despite my efforts, I managed to cancel the service before leaving Ireland, for which I was charged 35 euros with additional fees.

To my dismay, the issues did not end there. Upon returning to my home country, I continued to receive bills from Virgin Media, even though I had already canceled the service. The situation became more distressing when I was informed that non-payment would result in charges to my bank account.

Eventually, I succumbed to the pressure and paid a total of 100 euros for only a month and a half of service, which is highly unreasonable and unacceptable. This experience has left me frustrated and disappointed, and I believe such practices are detrimental to Virgin Media's reputation.