Virgin Media Ireland Omdömen 

I switched to Virgin Media 5 months ago, they lost my details twice, I received 2 modems in the post, last week they finally activated the switch now I have no broadband, they blaming the cable is damaged, which is strange because my previous provider was good up until the switch. Now I have to wait 3-4 more days for an independant technician to come and check the cable. Sort yourselves out Virgin Media. How much longer should a person wait. Teriible service all round.

My virgin broadband went down and we raised a ticket with service team - we were told a service person will attend after 4 days to look at the issue. 4days of downtime in this period of work from home disrupts your day 2 day life. Completely disappointed with the service . Will be looking at alternative service providers

I got a deal from a commercial guy of Virgin Media ensuring me that I was to be sent 2 SIM cards and that I was not to be charged as long as I did not activate them. I have been charged when I did not activate or use it, it was a trap. Seems the SIM cards are activated automatically on arrival and they state the charge is valid while I was ensured several times that was not to happen. That is a theft, and they refuse to refund my money. This company uses dirty strategies to take your money, like lying to you and they do not make themself responsible. It is garbage. Be careful with this company.

Terrible company with predatory pricing.

Every year you to need to call(wait on 45-60min hold) to haggle on price. What other industry works like that?

Then to get their new "special" price(the same as a new customer would get) I need to get fibre. Sure no problem until we realise they send a lad to come drill through the brick on the front of my house. The whole estate is complaining about this(250+ houses). I'm told a manager would reach out which did not happen. Now I am billed at an increased rate since them drilling through my brick/paint/wall is not acceptable - and no one reached out to say the contract sent to my email was no longer valid.

Go with another provider.

We had worst experience with this lot, had perfect tv/wifi before 16th April when they gave us a
"free fibre" upgrade ( worst mistake ever to let them ), since then we lost all our recordings ( minor) then whole thing went down on 25th and it got worse. Each day rudeness upon rudeness of its c/service staff. A webchat that takes hours to even look at your issue or comment. Your phone staff most definitely need retraining especially the young "lady" who more or less told me to take my business elsewhere if I wished. So after 5 days of nothing and umpteen apologies and by the way sorry means zero when you cannot work from home and have exams going on which badly required good wifi and the total run-around that's exactly what we did. Not before I tried 3 times on hold to 1908 to try cancel, the 2nd guy hung up on me after leaving me on hold for 43 minutes. To call themselves a telecommunications company is ridiculous as you do not engage with your customer when things go wrong. At the eleventh hour we finally got what must be the only decent caring employee her name was Sue and she tried her best, listened etc but we told her its too late especially since she also couldn't tell us when or if we would have this sorted. Sue you need to a payrise from VM for showing us that good people do exist. In the end we cancelled the lot including your direct debit. ComReg was also no help as you apparently have to let the company have even more time to mess you around. Vote with your pockets folks and avoid them. A week of stress wasted with Virgin media who clearly have changed tactics now and Customer Service is not one bit important to them. We also got told that someone would call my partner the next day to follow this up and guess what of course they didnt.

Absolutely do not recommend. Horrible. Absolutely horrible. Disconnections all of the time. Pay 60 euro a month and it's still garbage wifi. Do not get virgin media. There are plenty of better internet providers out there.

Rudest customer service on I have ever dealt with - mobile service. They did resolve the issue but did not want any feedback on the confusing e-mail I received. Kept interrupting everything I said and told me I wasn’t allowed to give feedback on the service as the account was now closed. They don’t want to know how bad their service is. Everyone in Ireland keep complaining about account cancellation fees as in UK they have dropped these charges if customers aren’t able to transfer the service to a new address.

In fairness to Virgin Media Ireland I have just had a much better experience with the TV and Broadband customer services who politely and promptly resolved a separate issue to my satisfaction.

AWFUL CUSTOMER SERVICE!!! We only contacted them to get a better price, but they insisted on sending out new boxes. They deactivated our existing ones. The new ones won't work because our router is too old. No TV available 4th April. No engineer available until 27th April. Promised a call back from a supervisor, but still waiting 😡 😡 😡

They sent out a technition and waited 2 days.The technition 'Darius'.He was very polite and fixed the problem.He got here at 7pm,after doing a 12 hour shift.Very happy with his work.

The worst company in the world. I canceled the service, I paid 71 euros for broadband, they offered me 1g at a promotional price, I waited 2 weeks and now it shows that they can't install it because they don't have a permit. They have to drill new holes in the wall to thread the cable through, and they can only install the router in the hall next to the door. Lack of communication, rude employees.

Title: A Nightmare Experience with Virgin MediaVirgin Media has proven to be the epitome of poor service and zero communication. Let me narrate my ordeal, where a simple router delivery turned into a nightmare. On April 4th, a technician was supposed to arrive and install the internet, but unsurprisingly, no one showed up, and I received no communication regarding the no-show. After two calls to the support office, where each person assured me they would find out why the technician didn't show up and call me back, I was left waiting in vain. It took three calls before I was informed that they couldn't provide fiber internet in my area and directed me to contact the sales department. After explaining to the sales department that I only needed a router and not an installer, I was told they wouldn't send a router because it wasn't fiber. It took five more calls to the technicians just to get the sales department to acknowledge that there was no fiber in my neighborhood. However, to my disbelief, they still didn't send me a router so I could connect it to the installed box in my house. Now, they've passed the issue to HR, and I'm left waiting another five days for a resolution. Avoid this hellish experience at all costs.

Not sure wat they doing there but who ever is incharge should be sacked.. should read those reviews..had loads issues last few months called 100 times. My bill keep increasing like literally every month and no service.. last week after waiting 5 weeks for someone to come and fix it . They give me new box and new modem and they drill holes true my house wat was never agreed . Anyways after they left service was even worse.. literally to watch movie have to Spotify true my phone won't even open netflix. Spend 30 mins waiting for someone to answer phone just to tell me if I'm not happy with service to move elsewhere.. girl that spoke to me was extremely rude my god.. I asked to speak to manager or someone incharge she told me No1 there. And hung up on me . Called again and same thing. It's actually so silly thing from my original signing contract to 80 a month went up to 130 and no service.. they are nothing other than scam. And all my neighbors had same issue . Customer service there is disaster... Like literally worst place to deal with.. for your money u only get rude arrogant people to tell u they can't do nothing but yet they happily take your money. Guys avoid them deffo not worth it

I've been waiting 5 weeks for a connection and no joy getting them out to diagnose the issue. Every day I call and am promised a call back but it doesn't come. Multiple cases with supposed 3-day SLA's get closed/resolved but still no response. This despite assurances that there'd be no issues when I signed up. Beware of VM as they can really mess you around

I don't think that you can get worse service than customer and technical support
Very inhumane to dela with

If it could be a minus I had to keep repeating my account number they could not understand me the customer service is beyond shocking

Went to cancel due to increased bill. The cancellation team offered me tv and fibre broadband for a reduced price. The engineer came out and said i camnot get fibre broadband. I then rang virgin who said they would give me the same price and give the same premium for "normal" broadband and tv. I agreed, now my broadband is slow and my tv is not working.

Also, 30 MINUTES WAITING TO GET SOMEONE ON THE PHONE.

I was just on the phone to virgin media I needed help trying to connect my new virgin media Box I was put through to an amazing young man his name is Francis he works in Dublin tech support thank you so much Francis for your patience and kindness x

responsible for ferrying around illegal unvetted male immigrants on behalf of ngo's, traitors

2 latest streaming boxes sent out.Both not working.3 weeks of phone calls. Tossed between different departments over 3 weeks.30 mins on phone most days to try to resolve.I was told dual internet/tv bill would be fully credited as compensation for my time spent on issues.Then on another call they told me “we should not have said that to you”.So I’m getting a partial bill.I asked to speak to team lead.Support guy named Tat said”you will be only told the same”…infuriating