Virgin Media Ireland Omdömen 

Avoid Avoid Avoid!!! From the start they promised me a new Xbox if I joined them. They sent me out a modem. Didn't work for 2 weeks so no Internet. Spent hours on the phone trying to sort it. Sent out another modem. It worked fine. Still no Xbox. Long story short they didn't have any... False advertising. After hours more on the phone they eventually gave me 300€ instead. Their internet is poor and they cut it off if you miss a bill. I only found out there they have been way over charging me. Il contact them Monday to leave. Hopefully get a refund( highly unlikely) so I will need to contact a solicitor to avoid myself getting a bad credit rating if they don't refund me. Customer service is diabolical

I got new boxes installed 4 weeks ago the first week I had no tv or internet for 5 days then the internet started acting up and on Christmas Eve it stopped working we have no tv or internet again I was told it could take up to two weeks before being fixed I am seriously considering going elsewhere as they are no way helpful they are quick enough to ring or email you if your bill is overdue but will not help you in anyway if they’re products are down

My elderly parents are with virgin media a long long time. They have the house phone Internet and tv box with them. Last week a virgin media technician came to the house and fitted a new tv box for them since he put this in the house phone hasn't worked. They rang virgin media and they were told that the system was down and they were trying there best to sort it
They rang back on Wednesday to be told that it could be your phone and to check the cable and put new batteries in no mention of the system been down but she said I will flag the problem with tech and it should be up and running 24 to 48 hours they did everything she told them to do and still nothing. I rang this morning spent 40 minutes trying to get through finally did to be told that the complaint was never flagged on system so they still have no house phone they are in there late 80s they need the phone. Staff are obviously not being trained to deal with any kind of issues. They are not willing to help there customers. If I have to ring back it will be to pull out not only for them for myself as well service is shit.

We were leaving Virgin Media down to low fluctuations in broadband and TV service. Told the problem must be in our apartment and a technician would need to go out. Then we were told it could be the cables on the street. We had a problem when we moved in over 5 years ago, when a disgruntle technician cut cables in the junction cabinet in the building hallway. I went to take a look and a tech had put a splitter with two apartments going into one port and didn't use one that screwed in and tightened, just the push and pull type, which was hanging loose. I had Virgin put it back the way was before and our service came back perfect. I tried to explain this to customer service, but the person was the rudest and unprofessional I have ever had to deal with. They told me, well you could have left if you weren't happy, that is your choice. They did not appalaguise for tampering with my connection and making it faulty, yet still taking rediculous charges off us. Once it was fixed and the service up to correct levels, we thought that this was it. We agreed a lower package as we didn't need one of our rooms, sky sports or so many channels. Made a deal for €75.00 a month, just to be charged €82.48

When we questioned this, we were told that they made and error and they did not have a package for €75.00 and we would have to keep paying €82.48

They said they sent an email with this deal, I responded that the contract was made verbally on the call and that it would be recored and this is the contact, they can't just send and email stating they made a mistake and that we had to accept the charges. They then offered us €30.00

I refused and asked for this to be escalated as I needed to show that I was trying to resolve this before going to Comreg with our complaint.

I have been told a manager will call me in 24, to 48 hours.

They did not offer compansation for no service for over a week, or from the terrible service caused by their technicians.

The apartment building is tied to Virgin Media and we are unable to get any other provider in, so we are stuck with them for now and they are abusing this.

There should be a zero star option. By far the worst company to deal with. When everything works it's great. Problem is they can't get everything to work. Most of their staff are poorly trained. And the ones who do know what to do are stuck dealing with a system that is a total mess.

Everything from huge delays in set up- poor service - brutal customer service- billing mix ups- payments not credited- services withheld
Absolutely terrible--they should introduce negative scoring for these types of wasters

An Internet company that doesn't provide Internet.
Waiting 2 weeks for a technician to hopefully show up and actually get the Internet connection we have been paying for.
Useless customer service and zero Management.

Switched plan . Engineers came out. TV hasnt worked since. Thats 4 weeks ago. Multiple calls to resolve and still not fixed. It's actually astounding how rubbish this customer service is.

If I could give no stars I would. Horrendous service from the start and 4 months in and its getting worse. Avoid at all cost.

This was, without a doubt, the worst customer experience I've ever encountered. The customer service is appalling. I was promised that my installation would be completed on a specific date, but no one showed up. Despite making multiple phone calls, no one reached out to reschedule or even acknowledge the missed appointment. The lack of communication and accountability is deeply disappointing. I am canceling my contract now as I have 0 confidence in this company.

Virgin Media Player is awful, continuously freezes, shuts down and is out of sync !

They simply tell that my apartment is not listed on their system, even though an access point is established in the apartment and all other apartments on the same floor have connection. No ETA to when I can get my internet installed and it's the only provider available on my building. It sucks to be limited to only one provider.

Worst service provider you will ever come across. Over a month waiting for connection. 3 engineer appointments during normal working hours which means you will need to take time off from work and still no connection. The follow ups are done by yourself, don't expect any communication. There's no customer service so having this type of issues at the start up, forget any issues when you are an actual customer.
Update a manager just called me to tell me that they don't have a date for the next Technician appointment.....

Dreadful recent experience with Virgin Media...8 weeks waiting on Internet installation! Two technician appointments came and went, just didn't turn up with no communication or update after waiting in the house all day for them! Very unreliable and poor customer service if you ring, would not take any responsibility for the no show - just another appointment for 3 weeks away each time! Had no choice but to move to Sky, only installed so can't comment on the reliability of the Internet but at least they turned up when they said they would!

One of worst network . At some points I disabled the automatic debit still due to insufficient fund they use to deduce €10 euroes everything and late charges . One of the worst network . I would never come back to this. Ever again .

Virgin Media staff is unreliable and unsupportive.
The technician service provided by Virgin is also highly unreliable.
They do not stick to their confirmed appointment slots and also no communication.
I am very disappointed in overall Virgin Media customer service experience.

Renew my agreement with virgin meada on 5 June got the new 360 box still have no tv &it's 19 so two weeks they keep saying the same thing they are looking into it descrasfull way to treat costumers totally descusted with them !

Awful Customer Service

Planned to switch from another provider to Virgin Mobile with 8+ contracts. Choosing the plans and getting the contract sent out went smoothly. Delivery of handsets and SIM cards was scheduled and then radio silence. Nothing arrived, no response via email or phone. Multiple questions were ignored via email. 10 days later we eventually got in touch with our rep who told us nothing was in stock. We specifically asked before confirming our terms if all items were in stock and we were told they were. We also stated that we had a deadline to meet for the switch over and we were told this would not be an issue - all lies, incompetence or both. After 10 days we were told that they did not know when the handsets would be available, they didn't know why the SIM cards hadn't been sent. Awful, awful customer service. Poorly trained staff that had no interest in their job. This company is trying to increase their market share in Ireland and they don't even have the skills to secure the customer - shambolic.

Would not recommend that anyone waste their time with these incompetent bunch!

Hi Guys,

Just off the phone with 2 of your agents, Dion ( Sales i think ) and Amy ( Customer Support ).
Unfortunately they couldn't help me with what i needed, as of yet, but they were really nice and friendly to deal with and also got some really good advice off Amy.

Thank you so much guys