Virgin Media Ireland Omdömen 

How would i rate customer service,Terrible call wait 20mins sometimes get cut off after waiting and call back and wait another 20mins. Broken promises called at the start of January and customer representative agreed that my sim card plan would be reduced from €25 to €15 and would be reflected in next bill, New bill came at the old price €25 phoned customer service to be told it couldn't happen no notes on there system couldn't check with the representative i previously spoke to or check recorded conversations or talk to manager. All the calls and waiting a complete waste of time so I have decided to cancel my contract. There is better value and service out there people.

I recently upgraded my internet to Virgin Media's 1GB package, expecting significant improvements, but the experience has been nothing short of a nightmare. Initially, I was unable to connect to my work network due to an IPv6 to IPv4 change, a simple issue that took an unbelievable two weeks to resolve.

The customer service has been appalling. I've endured crazy waiting times on the phone, only for my chats to be disconnected after more than an hour of waiting. The internet connection itself is incredibly unstable, with frequent drops and over 10% data loss. This unreliability has severely impacted my ability to attend online meetings with customers, leading to a significant impact on the quality of our service. As for competitive gaming, it's now an impossibility.

Multiple attempts to rectify the situation through customer support proved futile. Despite being promised engineer visits on three occasions, I never received confirmation or a visit. When an engineer finally did arrive in January (after another calls before Christmas), they merely changed the wall socket and mentioned that the entire installation likely needed replacement. After this, I continue to experience the same issues, with my download speeds plummeting to around 300mb (worse than before changing wall socket), which is even lower than what I had with the 500mb broadband.

Frustrated, I contacted the cancellation team to downgrade my broadband to the 500mb plan. To my dismay, I was told that this would cost me €70 a month, which is remarkably higher than the €35 per month offered to new customers for the same service. This stark disparity in pricing, especially given the ongoing issues and my dissatisfaction, is bewildering. It's particularly disheartening considering my current plan, riddled with problems, costs €65 a month for the next 6 months, after which it rises to €80, while new customers enjoy a permanent rate of €50 a month for the same package. Such pricing policies reflect a disconcerting lack of consideration for loyal customers.

When I attempted to cancel the service altogether, I was informed that I would need to pay a €150 cancellation fee and give a month's notice, despite not being able to use the service properly for two months. The justification was my binding contract, even though the service provided was inadequate. In a last-ditch effort, I was transferred to tech support again, who repeated the same unhelpful diagnostics.

To add insult to injury, during this process, they even tried to upsell me an additional SIM card. It's incredulous that they would offer me another service while I'm struggling with the current one.

Given the ongoing issues and the inadequate response from Virgin Media, I have contacted the Commission for Communications Regulation (ComReg) for assistance. I strongly advise anyone facing similar issues with Virgin Media to do the same. It's unacceptable to be locked into a contract for a service that fails to meet basic expectations and then penalized for wanting to exit due to poor service quality.

Virgin media installed my broadband today, in a house with no existing landline, within 1 week of placing the request. Thank you so much Alexandru and Virgin Media for great customer service. 👍
Over the last 6 months.we have tried Vodafone, Eir and Sky, each time we waited up to 1 month for a technician visit, only to be told it was impossible to install broadband. Within 1 week of contacting Virgin Media, we now have perfect broadband.

I got charged for what supposed to be free(300 national minutes) and charged a late payment fee on a direct debit that was paid on time. Customer service was no help at all. I haven't seen something so ridiculous since 16 years ago when I got a "self instalation fee" from BT.

A/C 71925574. Requested an upgrade 14th Oct 2023. Now end Jan 2024 and no upgrade, no TV, no Internet. Loads of waffle from Customer Service. Absolutely disgraceful service. You would get better from a Russian provider. Have no dealings with them if you value your sanity. Every platform I look at has a specific section dedicated to Virgin Media complaints and I understand why. I've had enough I'm moving to SKY.

Oredered Virgin media broadband with their "red house expierience", date for SIRO technician to come was 08/01/2024. Waited till 11/01 riand virgin and while on the phone they made new contract (never asked for one), date for technician was set 18/01. After 2 days lady from virgin called me and confirmed that 18/01/ IS CONFIRMED. still waiting....
Useless internet provider VIRGIN MEDIA and DEFINETLY SIRO!!! Dont deal with them!!!

Laughable customer service. They have cancelled or no show’d 6 technician call outs for me. Abysmal. Avoid and use someone else

I've been promised a broadband upgrade for months now and never got it. It's been the third time I've been given an appointment and the technician never arrived. Today the technician arrived outside the house, I walked to him and asked and he confirmed he came to my address but then he sat in the van for 20 minutes and then left. What is this? Is this a joke, It's the second time we are dedicating a full day to this and not going to work and then never getting the work done. Shame on virgin media. That's an absolute disgrace.

Left with no Phone and no WiFi for multiple days because of Virgin.

Gave 1 star cos you can't give Zero terrible customer service no TV since 2nd week in December, Comms Regulator needs to step up

I tried to upgrade my broadband speed, but the web site displays an error every time it shows the cart.
Therefore, I tried to contact the customer service.
It is almost impossible to contact it. Nobody answers the phone calls (the calls are on hold forever) and the chat is disabled since months.
This is how VM cares to its customers? I think that, instead of an upgrade, I will do a cancellation.

I opted for the new 500mb broadband and TV bundle,modem was put in on 15th of December and it's now the 5th of January and we still have no TV ,I wouldn't recommend virgin to anyone,.I have rang every day for 3 weeks and still not one person has helped ,and haven't the manners to ring you back when they said they would ,always the same answer, they're working on it ,absolutely disgraceful treatment from such a big company, so moral of story STAY WELL AWAY.also I've just found out with these new boxes you can't record anything on BBC or rte.. licensing apparently, which your not told when buying ,if I had known all this I certainly would not have taken this service ,and I will be getting another provider.

Worst service of the face of the earth.
I am fed up of calling them.
I told the engineers not to install the fibre optic Broadband in my special needs child but they were so dismissive.
Poor service and super low speed

i think worsr company ever!! when you send them email and never get any answer back... when you call them they never answer and if answer you need wait like 40-50 minutes on phones!! there working lazyest people in the world! NOT RECOMEND AT ALL!!!!

I canceled my broadband and TV services with Virgin Media over a month ago. Despite their promise to send instructions for returning the equipment via DPD, I have received nothing. My attempts to contact them for resolution have been met with complete silence.

This lack of communication and failure to follow through on their own procedures is unacceptable and reflects poorly on Virgin Media's customer service. I am left with unwanted equipment and no clear way to return it.

As it can be seen in all reviews, isn't worth the trouble of costumer services with them. Constant falling broadband signal, plus if you want to cancel.. Good lord, god knows how long if your day and phone bill is gonna be wasted to try to contact them.

Terrible service from Virgin Media. Our Broadband connection and television service has been consistently disconnecting whenever there is a slight wind. Today it failed over 82 times in 6 hours and the Internet and landline was put of order. For this service I am paying €104 per month. I tried to contact customer services last week regarding the issues but their own phone system told me it would be 30 minutes before someone could talk to me. I will be cancelling my contract as soon as possible

I've never left a review for a service in my life, but I'm so shocked at how bad Virgin is I felt I had to. Impossible to speak to anyone, over 50 minutes waiting to talk to someone who doesn't speak English. Avoid at all costs

6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air!!! WE ARE NOT RICH, STOP STILLING FROM PEOPLE!! Not fair

Account no. 84870005. As the minimum term of my current Virgin Media contract ends on 04/02/2024. I'm writing to tell that I want to cancel. This is your 30 days’ notice. I don't live anymore in Ireland, I'm not able to call and you don't offer another way to talk to you. Contact only by email.