Very helpful throughout, to find out which speedi would fit my bike. Smooth service and worked as it should. Easy to fit especially with the YouTube guide. Would definitely recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Se mer
Företaget har svarat
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Se mer
Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Se mer
Företagsinformation
Skrivet av företaget
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Kontaktuppgifter
166, College Road, HA11BH, HARROW, Storbritannien
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4,5
Utmärkt
291 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Read all reviews before buying from this company, my bad I didn't
What can I say , thing didn't work. Should have known not to buy out of this country. Won't give a full refund, will only send out a replacement if they find a fault. I don't think they know much about older bikes. Very unprofessional, would never recommend this company
1 oktober 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Dear Keith,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. I would like to address the concerns raised in your review.
As mentioned during our previous conversations, the tuning kit was confirmed to be fully compatible with your bike model. We also worked diligently to assist you in troubleshooting the issue regarding the display values, which, as explained, was likely due to incorrect wheel circumference data. This is not related to the tuning kit itself but rather an adjustment that can be made within the bike’s settings.
We understand that technical matters can be challenging, and we are always here to help our customers to the best of our ability. However, collaboration is essential for resolving these types of issues, and we did not receive the cooperation needed to move forward with a proper solution.
Our replacement policy is in place to ensure that we can assess potential product faults before sending out a replacement, which is standard practice. We genuinely care about our customers and take pride in the quality of our products and services.
If you would like further assistance, please feel free to reach out, as we remain committed to helping you resolve this matter.
Best regards,
Two Wheels Empire
Good advice and VFM
Great advice via WhatsApp before purchasing product. Also received 5% voucher code. Product arrived next working day and worked perfectly. Great company to do business with
5 oktober 2024
Omdöme utan inbjudan
Product works as expected - bad guide
Product works as expected - frankly awesome. However, the install guide failed to mention removal of the crank arm required as puller. Unfortunately i didn't have this type of puller so it had to be purchased. if i had known this was a requirement i would have purchased one sooner!
26 september 2024
Svar från Two Wheels Empire
Hello Tony,
Thank you for your feedback! I'm glad to hear you're happy with how the product works. Regarding the installation, the tuning kit manual focuses specifically on the kit itself. However, accessing the motor cables can vary between bike models, and it's quite challenging for manufacturers to include instructions for every possible bike setup. I appreciate your understanding, and I’m sorry for any inconvenience this caused. We always recommend checking bike-specific requirements beforehand, and we're here to assist if you ever need further guidance!
Two Wheels Empire Team
Superb experience with the ‘TWO WHEELS…
Superb experience with the ‘TWO WHEELS EMPIRE’ team. A lot of advice, thanks to the team for taking the time to advise me on the compatibility of certain products with my bike model. Product received quickly. I have already recommended you to a friend who also had a good experience with his purchase. I plan to order again soon.
26 september 2024
Reliable Fast and Easy
20 september 2024
Excellent customer service
Excellent customer service. Great advice. Nothing too much trouble.
The kit is brilliant and works really well.
19 september 2024
Customer service <3
Product came to my office really fast and in perfect condicion but what is Worth saying you do have the BEST customer service around.Can't wait to buy another bike to pyrchase another levociraptor and talk with customer service once again!Ride fast!Don't die!
27 september 2024
Omdöme utan inbjudan
These guys are amazing
These guys are amazing, always super helpful if you need anything. Always go extra mile for a customer. Love it!
23 september 2024
Omdöme utan inbjudan
Really helpful
Really helpful, chip was easy to fit and works great, transformed my bike
19 september 2024
Omdöme utan inbjudan
Just Fantastic
I have one word to say to you, Sima (Two Wheels…WOW 😮
From the order to the dispatch. Keeping me advised every day. Delivered when it was supposed to be.
Only 5 minutes to fit. And the end Result, fantastic.
Thank you so so much to everyone at Two Wheels Empire.
6 september 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Dear Jim,
The good vibe definitely flows both ways - working with great customers like you is what keeps us going. We’re so glad everything went smoothly, and that you’re happy with the result. Ride on and enjoy every moment!
TWE
Amazing service
Spoke with Sam regarding advice I’d been given from another shop and she advised me that the product they recommended was the wrong item. Sam gave me the exact item needed and even took time to video call to make sure it was set up correctly…10/10 service and highly recommended 👊🏻
6 september 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Thank you so much for your kind words! It was my pleasure helping you find the right product and ensuring everything was set up correctly. If you ever need anything else, feel free to reach out. Ride safe and enjoy the trails! 👊🏻
Sam
TWE
Svar från Two Wheels Empire
Thank you for choosing us to be part of your riding journey! Ride on !!
TWE
Works fine and delivery quick
23 augusti 2024
Svar från Two Wheels Empire
Thanks for the 5 star feedback ! May the wind always be at your back, and your battery fully charged!
TWE
Had an issue regarding having ordered…
Had an issue regarding having ordered the wrong item my own fault but was resolved very quickly and efficiently
21 augusti 2024
Svar från Two Wheels Empire
Thank you for your feedback! We’re glad we could help resolve the issue quickly. If you need anything else, feel free to reach out anytime!
TWE
Gr8 shop for chip
19 augusti 2024
Svar från Two Wheels Empire
welcome to community, Rob !! Enjoy every ride!!
TWE
Svar från Two Wheels Empire
Dear Steven,
We're really sorry for the trouble with your order. It seems there’s been a breakdown in communication regarding the transit of your goods, and I regret that this has caused delays in resolving the issue.
We will make sure we sort this out as quickly as possible. Please let me know how you’d like to proceed by responding to our emails, and we will take care of it right away.
Thanks so much for your patience and understanding. I look forward to resolving this for you.
Two Wheels Empire
Fantastic customer service.
Fantastic customer service.
A year after purchase I had lost parts for my Speedbox chip, emailed Speedbox direct and they didn't have a clue what I was talking about.
Emailed Two Wheels and a lovely person named Sima walked me through exactly what I needed and even ordered it direct for me.
I Would definitely buy again from here.
Thanks again Sima
14 augusti 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Thank you for the great review! I'm glad I could help, and it was a pleasure to assist you. We look forward to seeing you again!
Sima and the Two Wheels Empire Team
Communication?? What
I rang the same day I ordered to make sure was all correct, the phone number is for a women that doesn’t even work in the office, she’s said her name was Sam. The email I sent was to a justas, says it comes from uk warehouse, it doesn’t, from Lithuania, states 1-3 days shipping. Just under 2 weeks. Asked why, he then tells me latest Friday it’s Saturday I’ve rang Royal Mail and they are saying mid next week. Keep clear and use another company. Will be easier and wish I used ev freaks now probably would have had it now. All I wanted was honesty and everyone seems to come up with excuses. Take the criticism and use it
16 augusti 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Dear Matt,
We sincerely apologize for not meeting your expectations, and it's disheartening to see a one-star review. Our setup and shipping processes are clearly outlined on our website, which highlights that our shipping is international. In cases where our UK warehouse is out of stock, we promptly inform customers of the option to ship from our main EU warehouse.
Unfortunately, the product you ordered was out of stock, which delayed the shipping process, and we communicated this with you both over the phone and via email. We're unsure about the relevance of your concerns regarding who works in which department, as all communication with you was handled promptly and professionally.
We regret any inconvenience caused, and it's clear that your experience was not as smooth as we intended. For that, we are truly sorry. We wish you all the best, and should you choose to give us another chance in the future, we kindly ask for mutual understanding in our communication.
Thank you.
Two Wheels Empire
Customer service is bang on the money
Absolutely spot with all aspects of sale brilliant customer service very supportive and order come faster than expected 10 out 10 for me 🥇
26 juli 2024
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