Very helpful throughout, to find out which speedi would fit my bike. Smooth service and worked as it should. Easy to fit especially with the YouTube guide. Would definitely recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Se mer
Företaget har svarat
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Se mer
Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Se mer
Företagsinformation
Skrivet av företaget
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Kontaktuppgifter
166, College Road, HA11BH, HARROW, Storbritannien
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4,5
Utmärkt
291 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great communication and customer care…
Great communication and customer care and so far great product although I have only been on one ride so far. looking forward to many more rides.
26 november 2024
Great service start to finish
28 november 2024
Exciting and freeing
Exciting and freeing - thank you for giving me the ability to keep up with my son ♥️🙏🏼
27 november 2024
Greitas ir kokybiškas
Greitas prekės pristatymas. Kokybiška, gerai veikianti prekė. Rekomenduoju.
27 november 2024
These guys and gals are absolutely…
These guys and gals are absolutely amazing. The best prices of the market, freakin' great after sale service, excellent communication. I mean this place is straight up a 10/10.
26 november 2024
Svar från Two Wheels Empire
Thank you for the 10/10 feedback! We’re so glad you had a great experience, great communication always flows both ways! You're an awesome customer, and we appreciate your trust and support! Enjoy the rides ahead! 🚴♂️❤️
Two Wheels Empire
Stuck in Warsaw
I received an email to encourage me to post my review to rate my recent experience. It is not good. Unfortunately, I still have not received my Volspeed. I ordered on 25/11/24. I followed up with the tracking number supplied. It was received by the carrier on 27/11. However, it has been stuck in Warsaw since 29/11 awaiting international departure. Not all the fault of Two Wheels Empire, but I wished they chose a more reliable carrier. I hope I get it before Christmas…
26 november 2024
Svar från Two Wheels Empire
Dear Michael,
Thank you for sharing your feedback. We completely understand how concerning it can feel when tracking updates appear stagnant during transit. However, we want to assure you that this does not mean your package is not moving.
Your order was promptly dispatched on November 26th, the next business day after your purchase. You selected our Free Shipping option, which typically takes 10-20 business days for delivery to customers in Australia. This method relies on standard tracked mail, and as mentioned, tracking updates may only appear once the package is scanned at key transit points.
Currently, it has been 11 business days since dispatch, which is well within the estimated delivery window. We regularly ship to Australia using this option and have found it to be reliable, though some destinations experience occasional delays in tracking visibility, particularly at the handover stage between international and local carriers.
For customers who require their items within a guaranteed timeframe, we always recommend choosing one of our paid Express delivery options, which utilize priority shipping or courier services. These methods provide faster transit times and more frequent tracking updates.
We appreciate your patience and encourage you to allow a bit more time for the package to progress through the system. Rest assured, we are here to support you and can assist with further tracking inquiries if needed.
Thank you for your understanding, and we hope the VOLspeed kit arrives soon and meets your expectations!
Two Wheels Empire
Brilliant fast service and took a call…
Brilliant fast service and took a call from me while out of the country, to provide the fitting advice I hadn’t read (rtfm) which got the speedi fitted and working easily.
Great company, service and so glad I picked them.
6 december 2024
Omdöme utan inbjudan
Svar från Two Wheels Empire
Thank you so much for the fantastic review! We're thrilled we could assist you and get your SPEEDi up and running smoothly. Your support means a lot!! enjoy every ride! 🚴♂️
Svar från Two Wheels Empire
Thank you, Paul, for your fantastic review! We're super glad you're happy with your refurbished VOLspeed. Wishing you great rides ahead - enjoy!!!
Two Wheels Empire
Stellar First Class Service
Stellar first class service. Love the WhatsApp direct support.
Very flexible and supportive and managed to get me some parts very quickly and affordably.
Can not recommend highly enough.
Thanks again!
12 november 2024
Omdöme utan inbjudan
excellent product
Always an excellent attention and communication, fast shipping including all necessary info and instructions
25 oktober 2024
Great product and speedy delivery.
23 oktober 2024
I was very happy with the shipment
I was very happy with the shipment, the product received, and the customer service when I had questions
24 oktober 2024
Quick response from two wheels empire…
Quick response from two wheels empire for some questions i had chatted on the whattsapp had the bit off kit in my houses in days great customer care all in all great experience .
21 oktober 2024
It really is that good
Would never go back to the old ways. Worth every penny. Makes a great ride supreme
19 oktober 2024
Product works and was easy to install
The component did exactly what I expected and was very easy to install.
21 oktober 2024
They were very courteous I'm in US the…
They were very courteous I'm in US the part I ordered fitted perfectly as on thier website and is performing the way they said it would made the bike more responsive during commuting in traffic from 28MPH to 36 MPH and also on group rides great product thank you.
18 oktober 2024
Spoke with Sima and she could not have…
Spoke with Sima and she could not have been more helpful, talked me through the issue, identified the parts i needed and helped me to order and sent a video showing how to fit it. Perfect customer support 😄
30 oktober 2024
Omdöme utan inbjudan
Dishonest seller
I bought a levoceraptor 2 from them last year but, but the speed didn't work correctly with my mastermind control. The owner assured me as soon as the 3 was available I could send the 2 back and swap it, with no issues. Sadly this was a lie. I believed his fake honesty and was let down.
WhatsApp from two wheels empire.
I understand, I'm sincerely sorry if I has wrong information and shared with You, this must be really annoying if You really wanted to return the chip You purchased only because You wanted Gen3 update. If You want to see real values on display when Gen3 is on the market, I promise a replacement if You cover the price difference between the kits. You will have new device and new product warranty will be applied from the day You will receive it. What do You think?
My reply
That sounds good to me. Thanks for understanding my frustration. I'll return it for the update gen3 chip, and I'm happy to pay the difference.
12 december 2023
Omdöme utan inbjudan
Svar från Two Wheels Empire
Dear Peter,
We take our customer relationships and honesty very seriously, so it’s important to address this misunderstanding. At no point did we promise an exchange for a newer model after a year of use, especially beyond the warranty period which is 12 months for Levociraptor products. Such an arrangement would not be standard practice for any electronic product.
We believe there may have been a miscommunication, and we are more than happy to clarify any confusion. Please feel free to contact us directly via email, and we will assist you further.
Kind regards,
Two Wheels Empire Team
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