T.U.K. Shoes UK Omdömen 

63
•
TrustScore 2.5 av 5

2,5

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So, the shoes look nice if you take care of them. They are affordable and that means you get what you pay for. However, I had an excellent experience with their customer service. Since the ones I boug... Se mer

Betygsatt 4 av 5 stjärnor

3.5/The suede on their shoes looks fuzzy from day 1 which is not very aesthetic compared to other shoe brands that work with suede that looks very neat. Over the course of a year it only becomes more... Se mer

Betygsatt 2 av 5 stjärnor

I got a pair of iridescent oxford creepers with a glossy finish from their vegan line for €120. Already after wearing them once for literally an hour the glossy layer started bubbling and peeling of... Se mer

Betygsatt 1 av 5 stjärnor

I’d give 0 if I could. Returned the shoes within a few days, despite all the tracking and photos from Evri, they said they wouldn’t give me a refund because they never recieved them and I should get a... Se mer

Företaget har svarat

Företagsinformation

  1. Skobutik

Skrivet av företaget

We are the official EU distributors of T.U.K. A company born in the U.K. but raised in San Diego, T.U.K has been creating bold, original footwear for men and women since 1991. Made for and inspired by artists, bands, music fanatics, fashionistas, and individuals with eclectic tastes. With a huge range from traditional classics to modern upstarts, T.U.K blends creative style with original edge.


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

63 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,5

Alla omdömen

(63)

9 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

5 stars all round!

5 stars all round!
Stumbled across T.U.K. Shoes by accident really but SO pleased I did. Speedy delivery, great customer service, fabulous shoes, good quality AND free returns. What more could you want when buying online. Highly recommend!

4 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What amazing shoes

What amazing shoes! Black and white pointed creepers and I bought the wrong size because I didn't follow the advice to get a size up. changing them was effortless with no hassle the new pair came! really comfortable too!

14 maj 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I received extremely unhelpful service…

I received extremely unhelpful service when my shoes got delivered to the wrong address and when I finally got my shoes they looked cheap uncomfortable and not worth it. Customer service agent via email seem rude and spiteful. I wouldn't use this company for creepers and just pay a little more for real Creepers from Underground for real thing.

9 maj 2019
Omdöme utan inbjudan
Logotyp för T.U.K. Shoes UK

Svar från T.U.K. Shoes UK

We are sorry you feel that you received an unhelpful service from us and you were unhappy with your purchase. The shoes were shipped to the neighbours address you provided. The order had left our premises before we were informed of any issues with the delivery address. We are unable to change any parcels delivery addresses whilst they are in transit due to the Royal Mails policies to protect parcel deliveries and prevent theft of orders whilst they are in transit.
If you are unhappy with your purchase, please go to our returns section of our website and follow the instructions to obtain a free post returns label. Full instructions will be on the delivery note sent with your shoes.

Betygsatt 3 av 5 stjärnor

Quite disappointed

Love the shoes but it s the weirdest fit ever!I have cery small and thin feet in general and I got a size 4( I would consider my feet a size 3.5 but I like space so I normally have a 4). Wish I could exchange them but I have worn them outside. In the start they were comfy and then they really hurt my feet, hopefully I started stretching them out so I hope I will be able to wear them but probably less often as I can’t inagine them being very comfortable. Not worth that much money . :(

2 maj 2019
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Gorgeous design, poor quality, too expensive for what it is

I got a pair of iridescent oxford creepers with a glossy finish from their vegan line for €120. Already after wearing them once for literally an hour the glossy layer started bubbling and peeling off the shoe upper. A couple more wears later, these bits started tearing at the sides.

Ridiculous! The materials used are cheap and flimsy, no matter how careful you are. I got the sizing right and it fit perfectly, but the quality was devastatingly bad.

19 mars 2019
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Man muss immer eine Nummer größer…

Man muss immer eine Nummer größer bestellen - dann läufts. Die Qualität ist so lala, aber mal ehrlich, wir kaufen die Schuhe wegen der Optik, nicht wegen der Qualität. Wer etwas einzigartiges will, ist hier richtig. Einziges Manko: sehr hohe Versandkosten.

24 maj 2018
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Top shoes!

Ordered a pair of leather creepers. Delivered double quick and at a discounted price as I've bought from them before. Good work!

20 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

idk what happened with the other guys …

idk what happened with the other guys but i've ordered from t.u.k. several times over the past few years and never had an issue. i returned shoes before and had to contact them, they got back to me pretty quick and were super helpful.

the part about not being refunded shipping is right there on their website lol. u mad?

26 september 2017
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad quality, dishonest service

The shoes were way too big & when i asked them to refund the return post cost they said their sizing was correct. Also the quality is bad, they started losing their shape after the 1st wear. Spend a little more & buy somewhere else. Do not buy TUK

14 juli 2017
Betygsatt 1 av 5 stjärnor

AVOID - Very unsatisfactory service!

I don't normally write reviews but I have received such an utterly appalling 'service' from this company that I felt compelled to let everybody know not to bother with them. The problems began when I ordered a size 4 pair of shoes - They were so tiny though that I sent them back for a return and requested a size 6, I am ALWAYS a size 4, so quite where they get their sizing from I have no idea! Anyway, this wasn't particularly an issue until over two weeks later, I had not received the replacement shoes. Again, not particularly a problem because I had sent them back recorded delivery, so contacted TUK shoes to ask where my replacement shoes were. This was where the issues arose and to date I am without a pair of shoes and am £60.53 down, not to mention the time spent wasted contacting the company via email and on the phone.

Despite being able to provide evidence from Yodel confirming that the parcel was received to their address, TUK Shoes deny all knowledge of having received my return. They repeatedly told me to go back to Yodel and obtain more and more details from the specific delivery driver etc when the fact remained that I had proof of delivery. They have advised me that there is nothing more they can do which I completely beg to differ on! A refund is all I am asking for but they will not budge. They have completely taken advantage of my polite and reasonable way of dealing with them and treated me terribly as a customer.

I certainly will never be using TUK Shoes again and would advise others to do the same!

6 oktober 2014

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