Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer
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Det här tycker kunderna
What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer
Företaget har svarat
Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer
Företaget har svarat
The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer
Företagsinformation
Skrivet av företaget
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Skrivet av företaget
Kontaktuppgifter
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Storbritannien
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Utmärkt
17 tn omdömen
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Har besvarat 100 % av sina negativa omdömen
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Great product .really good quality
Great product .really good quality. exactly the same as a rival online companies product previous purchased but alot cheaper. Delivery was a few days later than expected but within the week expected
3 september 2026
Svar från Tufferman
Dear Kevin,
Thank you for your fantastic review! We’re delighted to hear that you’re pleased with the quality of the product and found it to be great value for money.
We’re sorry the delivery took a little longer than expected, but we’re glad it still arrived within the expected timeframe. We really appreciate your patience and your kind feedback.
Thank you for choosing Tufferman!
A bit more tricky to assemble but we…
A bit more tricky to assemble but we got there!!
Email about delivery arrived 6 hours after it was actually delivered so it was lucky we were in!!
3 september 2026
Svar från Tufferman
Dear Pat,
Thank you for taking the time to leave us a review. We’re pleased to hear that you managed to get the shelving assembled, although we appreciate that it was a little tricky!
We’re sorry to hear that the delivery notification arrived after your order had already been delivered. We understand how inconvenient this can be, especially if you need to make arrangements to be available. We’ll pass your feedback on to the relevant team.
Thank you,
Louise, Customer Service
The shelving unit is great
The shelving unit is great. The delivery was not.
The unit it sturdy and well made. It was easy to put together, once we worked out how to get the feet on!
It should last for years in our garden shed.
We paid for delivery on a particular day, waited in all day and it did not arrive. It came the following day and I missed something important to be in for it. Tufferman refunded the shipping as soon as the issue was raised but they need to understand that, while they are not responsible for the courier's performance, they are responsible for choosing a reliable courier.
We would definitely consider buying another Tufferman product but only when delivery wasn't time critical.
2 september 2026
Svar från Tufferman
Dear Samantha,
Thank you for your detailed review. We’re delighted to hear that you’re pleased with the shelving unit, particularly its sturdy construction and ease of assembly once you’d worked out the feet!
We’re very sorry that the delivery did not arrive on the agreed day and that this caused you to miss something important. We completely understand your frustration, especially after waiting in all day. We’re pleased that we were able to refund your delivery charge promptly, but we appreciate your wider feedback regarding courier performance and will certainly take this on board.
It’s great to hear that you would consider purchasing from Tufferman again, and we hope your new shelving serves you well for many years in your garden shed. Thank you again for your honest and constructive feedback.
Louise, Customer Service
Top quality shelving, great service
Tufferman sell top-quality robust shelving units for domestic garaging or commercial storage / warehouse units. I've ordered from them twice now, and been really impressed with the quality and weight capacity of the shelves. We're currently building a cupboard around a set of shelves to store heavy gym equipment in a regular room, so it looks like a shaker cupboard on the outside, and strong on the inside. There were some issues with this order (bent strut, missing items), and their customer service team was super-quick to sort them out for us with no quibble. Thanks!
28 augusti 2026
Svar från Tufferman
Dear Customer,
Thank you for your review, and for ordering from us again. We're delighted you're impressed with the quality and weight capacity of our shelving. Your shaker-style cupboard for storing gym equipment sounds like a brilliant project.
We're sorry this order arrived with a bent strut and some missing items, but we're glad our customer service team could sort it out quickly for you.
Thanks again,
Louise, Customer Service
Svar från Tufferman
Dear Rob,
Thank you for your review. We're delighted you're happy with your shelves and found them easy to put together and robust once filled. We hope to serve you again soon.
Louise, Customer Service
Tufferman were easy to deal with
Tufferman were easy to deal with. Product was very easy to assemble. Big difference in rigidity and strength between the SX and VRS ranges although both were good. Overall would recommend however the delivery from DX was very poor (split over 3 separate days).
2 september 2026
Svar från Tufferman
Dear David,
Thank you for your detailed review and recommendation. We’re pleased to hear that you found Tufferman easy to deal with and the product straightforward to assemble.
We appreciate your comments on the differences between the SX and VRS ranges, and we’re glad you found both to be good quality. We’re sorry, however, that your delivery was split across three separate days. We understand how frustrating this can be and will pass your feedback on regarding the courier service.
Thank you again for choosing Tufferman and for sharing your experience!
Louise, Customer Service
The company as great customer service…
The company as great customer service only problems they sort quickly and update you by email.the courier did lose some items
31 augusti 2026
Svar från Tufferman
Dear Customer,
Thank you for your review and your kind words about our customer service. We're sorry the courier lost some of your items, and we're glad our team could sort it out quickly and keep you updated.
Thank you,
Louise, Customer Service
Poor delivery and customer care.
I paid extra for a selected day delivery which was missed. No proactive communication to tell me it would be late. The delivery came the next day and was delivered to the wrong address. I had to go and move the massive boxes myself from the road next to me. Contacted Tuffferman's to complain and still haven't heard back from them.
Parts of the shelf supports were bent and the wood tops had corners damaged.
2 september 2026
Svar från Tufferman
Dear Nick,
We’re very sorry to hear about your experience and apologise for the issues with both the delivery and the condition of the items.
We understand how frustrating it must have been to pay for a selected-day delivery, only for it to arrive the following day without any proactive communication. We’re also sorry that the delivery was left at the wrong address, leaving you to move the heavy boxes yourself.
We’re equally disappointed to hear that some of the shelf supports arrived bent and that the wooden tops had damaged corners. This is certainly not the standard we aim to provide.
We also apologise that you have not yet received a response to your complaint. We take your feedback seriously and will ensure this is followed up with the relevant team.
Thank you,
Louise, Customer Service
Great product delivered with care and…
Great product delivered with care and customer helpline by email was good as they replied quickly
1 september 2026
Svar från Tufferman
Dear Darren,
Thank you for your review. We're pleased you're happy with the product and that your order arrived in good condition. We're glad our customer service team could reply to you quickly.
Louise, Customer Service
Great set of shelves
Great set of shelves, exactly the specified dimensions, and easy to assemble once you’ve got your head round the instructions. Would recommend them to anyone.
1 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your review and recommendation. We're pleased the shelves are just what you needed and were easy to assemble. Thank you also for your comment on the instructions. We're always looking at ways to make them clearer.
Thank you,
Louise, Customer Service
Happy with the product,
Happy with the product,
Only negative was the box it came in was wet and damaged at one end so the the shelving has swelled but it's ok to use.
2 september 2026
Svar från Tufferman
Dear Mr Richards,
Thank you for your review. We’re pleased to hear that you’re happy with the shelving overall.
We’re sorry to hear that the packaging arrived wet and damaged, resulting in some swelling to the shelving. Although we’re glad it’s still suitable for use, this isn’t the condition we expect your order to arrive in. We’ll pass your feedback on to the relevant team to help improve how our products are packaged and handled during delivery.
Thank you again for choosing Tufferman and for taking the time to share your experience.
Louise, Customer Service
Delivery was absolutely horrendous
Delivery was absolutely horrendous, took a day off work to make sure I was home with it being a large item, Nobody turned up, Next day they tried to deliver without notifying us. When the driver rang our ring doorbell I asked for the card so we could arrange another day that we would be home only to be told they didn’t have any cards. We went away on a weekend break the day after hoping to arrange the delivery for the following week only to find it had been dumped outside our house for 3 days and everything was absolutely sodden as it had rained all weekend! Wouldn’t use them again
2 september 2026
Svar från Tufferman
Dear Customer,
We’re extremely sorry to hear about your experience. We completely understand your frustration, particularly after taking a day off work to be available for the delivery.
The lack of communication, the attempted delivery and the decision to leave the order outside for several days are all very disappointing. Given the size of the item and the weather conditions, we appreciate the impact this had on your order.
This is not the level of service we expect our customers to receive, and we sincerely apologise for the inconvenience and disappointment caused. We’re also sorry that this experience has left you feeling that you wouldn’t use us again. Your feedback has been noted and will be raised with our delivery team so we can address these issues.
Thank you,
Louise, Customer Service
VRS shelving for garage
I ordered 4 VRS shelving units for my garage, with standard delivery. They arrived promptly but there was some damage to one pack of MDF boards. This was resolved without quibble and replacements were quickly provided.
The units themselves are high quality, easy to assemble, and very sturdy. I'm impressed.
[Edit: Upped to 5*. Felt bad about docking a whole star for the damage that was probably the fault of the carrier.]
21 augusti 2026
Svar från Tufferman
Dear Jon,
Thank you for your review, and for updating it to five stars. That's very kind of you.
We're sorry one pack of MDF boards arrived damaged, and we're glad our team could send replacements quickly. We're delighted you're impressed with your VRS shelving units and found them easy to assemble and sturdy.
Thank you,
Louise, Customer Service
My parcel was damaged on arrival and…
My parcel was damaged on arrival and some pieces were missing. emailed customer services and replacement parts were delivered within 24 hours as promised.
28 augusti 2026
Svar från Tufferman
Dear Guy,
Thank you for your review. We're sorry your parcel arrived damaged with some pieces missing. We're glad our customer service team was able to get the replacement parts to you within 24 hours, as promised. We hope to serve you again soon.
Louise, Customer Service
Quickly erected and very sturdy
The shelving was easy to order and was delivered fairly promptly (a bank holiday weekend got in the way). It was quite easily erected as the only requirement for construction is a small rubber hammer and a flat blade screwdriver in case one of the lugs gets bent.
Quickly erected very sturdy and fixed to the wall with the fittings supplied.
I would highly recommend Tufferman.
28 augusti 2026
Svar från Tufferman
Dear Chris,
Thank you for your review and recommendation. We're pleased you found the shelving easy to order and quick to put up, and that it's sturdy once fixed to the wall. Thank you also for the helpful assembly tips, and for your patience over the bank holiday.
Louise, Customer Service
83L Stackable storage boxes
Excellent stackable storage boxes, easy order process, fast delivery and reasonably priced. Provided a durable fast solution to aid the organisation of our operation. Thank you Tufferman.
1 september 2026
Svar från Tufferman
Dear Miles,
Thank you for your kind review. We're delighted our stackable storage boxes have helped you organise your operation, and that you found ordering easy, delivery fast and the price reasonable.
Thank you,
Louise, Customer Service
Easy process from ordering to delivery
Easy process from ordering to delivery. I ordered 3 x 600 x 1800 mm shelving bays in grey. They look good and were easy to assemble. Strong once assembled. I was kept updated about delivery and items were delivered on time.
1 september 2026
Svar från Tufferman
Dear Craig,
Thank you for your review. We're delighted everything went smoothly from order to delivery and that you're happy with your grey shelving bays. We're glad you found them easy to assemble and strong, and that you were kept updated on your delivery.
Thank you,
Louise, Customer Service
Love the product but feel instructions…
Love the product but feel instructions could be clearer when assembling. Once we worked it out how to put together it was much easier
1 september 2026
Svar från Tufferman
Dear Sue,
Thank you for your lovely review! We’re delighted to hear that you love the product and found it much easier to assemble once you had worked out the process.
We appreciate your feedback regarding the assembly instructions. We understand how helpful clear, straightforward guidance can be, and we’ll pass your comments on to our team as we look to improve them.
Thank you for choosing Tufferman and for taking the time to share your feedback!
Louise, Customer Service
I brought a couple of racks for my…
I brought a couple of racks for my garage, they are really well made and tap together very well. Would definitely buy again!
1 september 2026
Svar från Tufferman
Dear William,
Thank you for your review. We're delighted you're happy with your racks and found them easy to put together. We look forward to helping with your next order.
Louise, Customer Service
Great flooring easy to fit and looks…
Great flooring easy to fit and looks very durable
2 september 2026
Svar från Tufferman
Dear Paul,
We are pleased that you are happy with our products, and the assembly was easy
Thank you for the positive review!
Beth Customer Service
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