Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer
Företaget har svarat
Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer
Företaget har svarat
The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer
Företagsinformation
Skrivet av företaget
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Skrivet av företaget
Kontaktuppgifter
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Storbritannien
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Utmärkt
17 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very pleased they are slim and high so…
Very pleased they are slim and high so taking less space. Using 3 colours recycling and waste are all tidily kept separate. Nice design, too.
2 september 2026
Svar från Tufferman
Dear Ms Sibtain,
Thank you for taking the time to leave a review. We're delighted you're pleased with your bins, and that their slim design saves space while keeping your recycling and waste tidily separated. It's lovely to hear you like the design and the colour options too. We look forward to helping you again in the future.
Thank you,
Louise, Customer Service
First delivery was fine second delivery…
First delivery was fine second delivery longer rack,one end of front spars were bent fortunately I was able to straighten out. Suggest that ends could be better protected for transport
1 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your feedback. We’re pleased to hear your first delivery arrived fine, but we’re sorry that the second delivery arrived with one end of the front spars bent. We’re glad you were able to straighten them, although we appreciate this shouldn’t have been necessary.
Thank you also for your suggestion regarding additional protection to the ends during transport. We’ll take this on board and review our packaging to help prevent this happening again.
Louis, Customer Service
Excellent service
We did not receive our order as the delivery company left it in the street and it went missing.
HOWEVER, TUFFERMAN PROMPTLY REFUNDED IN FULL.
Plan to give them a call and re-order.
4 september 2026
Svar från Tufferman
Dear Lucy,
We’re very sorry to hear about this experience. We understand how frustrating it is to have no tracking information, be given such a broad delivery window, and then discover that your order was apparently left unattended without any notification.
We’re particularly concerned to hear that the goods were left in the street and subsequently went missing. This is not the level of delivery service we expect, and we apologise for the inconvenience and frustration caused.
Please contact us with your order details so we can investigate what happened with the courier and work towards resolving this for you.
Thank you,
Louise, Customer Service
Fitting the cross support beams not…
Fitting the cross support beams not straightforward)still not sure I’ve got them right) but otherwise went together easy enough. Look good and doing the job.
2 september 2026
Svar från Tufferman
Dear David,
Thank you for your review and for sharing your experience. We’re pleased to hear that, aside from the cross support beams, the shelving went together easily, looks good and is doing the job.
We’re sorry to hear you found fitting the cross supports a little unclear. We appreciate your feedback and will take this on board when reviewing our assembly instructions and guidance.
Thanks again for choosing Tufferman!
Louise, Customer Service
Horrible
Horrible. And not to mention their incredibly annoying ad, planned and ran by a clearly incompetent marketing department (displayed hundreds of times on youtube, to a consumer with 0 intention of ever buying their completely useless, boring, mo r onic product
13 september 2026
Omdöme utan inbjudan
Svar från Tufferman
Dear Cristina,
We’re sorry to hear that you’ve found our advertising frustrating. We understand that repeatedly seeing an advert that isn’t relevant to you can be annoying.
However, the placement and frequency of adverts on platforms such as YouTube are determined by the platform’s advertising system, rather than by us directly. You may wish to review your YouTube and Google advertising settings, where you can manage your ad preferences and the types of adverts you see.
We appreciate your feedback and hope this helps clarify how the advertising is delivered.
Thank you,
Louise, Customer Service
All went very well and now we are all…
All went very well and now we are all loaded. Thanks Tufferman. 👌
1 september 2026
Svar från Tufferman
Dear David,
Thank you for taking the time to leave a review. We're delighted everything went well and that your new shelving is already loaded up and in use. It's great to hear it's doing the job for you, and we look forward to helping you again in the future.
Thank you,
Louise, Customer Service
Easy website to navigate good accurate…
Easy website to navigate good accurate description of the products good quality product & great updates of delivery date & time
1 september 2026
Svar från Tufferman
Dear Michael,
Thank you for taking the time to leave a review. We're delighted you found our website easy to use and our product descriptions accurate, and that you're happy with the quality of your order. We're also glad our delivery updates kept you well informed. We look forward to helping you again in the future.
Thank you,
Louise, Customer Service
Great product
Great product, strong (I know because I drilled a hole in it a hook in a specific place). Fit together easily.. height was single pieces. VERY GOOD for what I wanted to do.
1 september 2026
Svar från Tufferman
Dear Trevor,
Thank you for taking the time to leave a review. We're delighted the shelving was just right for what you needed, and that you found it strong and easy to put together. It's always great to hear how customers adapt our products to suit their space. We hope it serves you well for many years, and we look forward to helping you again in the future.
Thank you!
Louise, Customer Service
I have only recieved 1 parcel instead…
I have only recieved 1 parcel instead of 2 which has been paid for .
Where is it ?
No communication that makes any sense apart from delayed .
4 september 2026
Svar från Tufferman
Hi Sharon,
We’re sorry that you initially only received one of the two parcels and that the communication regarding the missing parcel wasn’t clear.
We can confirm that replacement items have now been sent. We apologise for the inconvenience and frustration caused by the delay, and we appreciate your patience while we worked to resolve the issue.
Thank you,
Louise, Customer Service
Good quality shelving at a great price
Good quality shelving at a great price. Good communication.
4 september 2026
Svar från Tufferman
Dear Malcolm,
Thank you for taking the time to leave a review. We're delighted you're happy with the quality and price of your shelving, and that our communication kept you well informed. We aim to offer strong, reliable storage at a fair price, so it's great to hear we got it right for you. We look forward to helping you again in the future.
Louise, Customer Service
Did not turn up
Did not turn up
On the day, rang 4 times, no answer,
Lost a days holiday
Will never use u again
All apologies from your team
Assured it would be returned
All a bag of lies,
Please reimburse my monies now
4 september 2026
Svar från Tufferman
Hi Andy,
We’re very sorry for the frustration and inconvenience caused. We understand how disappointing it must have been to take a day off work, make several attempts to contact us, and still not receive your order.
We also apologise that the updates and assurances you received did not resolve the situation as expected. We take your comments seriously and appreciate how frustrating this experience has been.
Please contact us with your order details so we can check the status of your refund and ensure this is addressed as quickly as possible.
Thank you,
Louise
Despite an issues with my order and…
Despite an issues with my order and couriers damage, they have resolved my issues to my satisfaction.
It was easy to communicate with them by email. Good customer service.
3 september 2026
Svar från Tufferman
Dear Mr Hall,
Thank you for your review. We’re sorry to hear there were issues with your order and that your items were damaged by the courier, but we’re pleased that we were able to resolve everything to your satisfaction.
It’s great to hear that you found us easy to communicate with by email and were happy with the customer service you received. We really appreciate your patience and your feedback.
Thank you,
Louise, Customer Service
Disappointing
Only received part of the order and some of that was damaged. Contacted them about the damaged items which they said they would replace and that they would make up the rest of the order. Received confirmation saying that DX would deliver today, waited in all day but it was a no-show.
4 september 2026
Svar från Tufferman
Dear Jim,
We’re very sorry that your order arrived incomplete and with some items damaged, and that the replacement delivery did not arrive as promised.
We completely understand how frustrating it is to arrange to be available for a confirmed delivery, only to wait in all day and receive nothing. This is not the level of service we aim to provide.
We apologise for the inconvenience and repeated disruption this has caused. I believe replacements have been sent and this has now been resolved.
Thank you for your patience,
Louise, Customer Service
Received the product
Received the product, great quality & the process to order was really straightforward.
31 augusti 2026
Svar från Tufferman
Dear Dawson,
Thank you for taking the time to leave a review. We're delighted you're happy with the quality of your product and found ordering straightforward. We work hard to make the whole process as easy as possible, so it's great to hear it went smoothly for you. We hope you enjoy your new storage, and we look forward to helping you again in the future.
Louise, Customer Service
Svar från Tufferman
Dear Kevin,
Thank you for taking the time to leave a review. We're delighted you're pleased with both our product and the service you received. Customer satisfaction matters a great deal to us, so it's lovely to hear your order went well. We hope your new storage serves you well for years to come, and we look forward to helping you again in the future.
Thank you,
Louise, Customer Service
Svar från Tufferman
Dear Neil,
Thank you for your review. We're delighted you're happy with the product, our communication and the prompt delivery.
Please do not hesitate to get in touch if you require any assistance.
Louise, Customer Service
Svar från Tufferman
Dear Customer,
Thank you for your review. We're pleased your order arrived on time and that you're happy with the quality and found it easy to assemble. We hope to see you again soon.
Louise, Customer Service
Once I worked out to use the leading…
Once I worked out to use the leading arrows on the up-rights, it was plain sailing. 4 x units @ just over an hour each. I`ve now got all my low lying clutter properly shelved, freeing up space. V happy.
4 september 2026
Svar från Tufferman
Hi Ian,
Thank you for your review. We're delighted your new shelving has helped you clear the clutter and free up space. Thank you also for the useful tip about following the arrows on the uprights, which will help other customers too.
Thanks again,
Louise, Customer Service
Had issues with the delivery service.
Had issues with the delivery service.
Never received it on expected time.
However, all handled excellently by the customer service team.
28 augusti 2026
Svar från Tufferman
Dear Steve,
Thank you for your feedback. We’re sorry to hear that your delivery didn’t arrive at the expected time, and we understand how frustrating delays can be.
We’re really pleased, however, that our customer service team was able to assist and handle the situation to your satisfaction. We’ll also pass your comments on to the relevant team regarding the delivery service.
Thank you again for your patience and for taking the time to share your experience.
Louise, Customer Service
Excellent choice of products.
The choice of products is huge and the sizes available is really quite wide, so I was able to find the best fit for my new garage workshop. The quality and fit is excellent and extremely robust, it should last for ever. The delivery was good, and all round I am very satisfied.
3 september 2026
Svar från Tufferman
Dear Andrew,
Thank you for your review. We're delighted our range of sizes helped you find the right fit for your new garage workshop, and that you're so happy with the quality and strength of your shelving. We hope it serves you well for many years.
Thank you,
Louise, Customer Service
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