Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer
Företaget har svarat
Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer
Företaget har svarat
The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer
Företagsinformation
Skrivet av företaget
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Skrivet av företaget
Kontaktuppgifter
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Storbritannien
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Utmärkt
17 tn omdömen
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Har besvarat 100 % av sina negativa omdömen
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Really excellent customer service…
Really excellent customer service dealing with the replacement of items damaged in transit. Would recommend without hesitation.
17 september 2026
Svar från Tufferman
Dear John,
Thank you for your review! We're sorry some of your items were damaged in transit, as we know how frustrating that can be. We're pleased our team could arrange replacements quickly and smoothly for you. Thank you as well for recommending us without hesitation, it means a great deal to us. We hope you enjoy your order, and please don't hesitate to get in touch if you ever need anything else.
Kind regards,
Louise, Customer Service
Ordering and delivery excellent
Good communication. prompt delivery and good value for money Product is sturdy.
I found the assembly instructions included difficult because the illustration were small and the dimensional graphic poor. Eventually figure out the construction by careful watching of the video produce by Tufferman, The main problem and I think I am not alone is how to feed in the shelf supports. It is also best erected in situ as the boards actually provide a lot of stabilization.
10 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your detailed review. We're pleased you were happy with our communication, the prompt delivery and the value of the product, and that you found it sturdy.
Thank you also for your helpful comments on the assembly instructions. We're glad our video helped. We've passed your points about the small illustrations and fitting the shelf supports to our product team so they can make the instructions clearer. Your tip about building the unit where it will stand is a good one, and other customers will find it useful.
Thank you,
Louise, Customer Service
Product is good quality
Product is good quality, robust and easy to assemble by two people. Your advertisement on GB News from where I heard of you is limiting due to relatively low numbers who view the channel.
Your advertisement quotes a cost for 2/3 bays but does not make clear that this is for the smallest unit.
4 september 2026
Svar från Tufferman
Dear Mr Thorpe,
Thank you for your review. We're pleased you found the shelving good quality, robust and easy to assemble.
Thank you also for your feedback on our advertising. We've passed your comments on the pricing to our marketing team so they can look at making it clearer which size unit the advertised price refers to.
Louise, Customer Service
Miscalculation of tiles ordered
The product looks quality , I haven’t fitted it yet. I ordered 84 tiles and 70 arrived 1 day later than stated. I contacted customer service who rectified the mistake , but instead of sending the 14 missing tiles they sent 7. A second contact then another 7 were sent. I am waiting on their arrival . So from my original order on 6/9/26 to my completed order arrival on 17/9/26, it took a while , I may update this review if my tiles arrive today and when I fit them 👍
9 september 2026
Svar från Tufferman
Hi James,
Thank you for your review, and for your patience while we sorted out your order.
We're sorry it took so long to complete. Your tiles arrived late and short, and you then had to contact us a second time because the first replacement delivery was also short. We should have sent all 14 missing tiles together, and we've raised this with our warehouse team to find out what happened.
We're pleased you like the look of the tiles, and we hope the rest arrive safely today. We'd love to hear how you get on once they're fitted.
Thank you,
Louise, Customer Service
Poor quality product at a very expensive price
Poor quality product at a very expensive price - compared to similar items.
Would not recommend these units to anyone.
10 september 2026
Svar från Tufferman
Hi Michael,
Thank you for your feedback, and I'm sorry the units didn't meet your expectations.
Our shelving is built for heavy-duty use, and we aim to offer good value for that level of strength and durability. We're disappointed to hear it fell short for you.
We've shared your comments with our product team so they can review them.
Thank you,
Louise, Customer Service
Saved by customer service team
Firstly, the products seem first rate and very good value. It was easy to reach customer service and they were extremely helpful. However, my next day delivery order of five items was delivered on three separate days (I did get a refund on the delivery without an issue) and some of the shelves were the wrong size. They were replaced without fuss although I was sent too many! My next day delivery had taken over a week to be fully received, I would probably buy again, but only because the customer service team were so helpful and easy to contact.
7 september 2026
Svar från Tufferman
Dear David,
Thank you for your review and for your kind words about our products and customer service team. We'll make sure they see your feedback.
We're sorry, though, that your next-day order arrived over three separate days and took more than a week to complete, and that some of the shelves sent were the wrong size. That isn't the service we aim for. We're glad the team were able to refund your delivery charge and replace the shelves quickly. We've passed your comments to our dispatch team so they can make sure orders are sent complete and correct the first time.
We'd be very glad to have you back as a customer!
Thank you,
Louise, Customer Service
Ordering easy
Ordering easy - delivery times great - unfortunately 2 or 3 of the side pieces were bent which made assembly problematic however after a bit of a struggle managed- this is my second order and will not let the recent problem stop me from ordering again- usually a very good product
9 september 2026
Svar från Tufferman
Dear Lesley,
Thank you for your review, and for choosing us again. We're pleased you found ordering easy and our delivery times great.
We're sorry some of the side pieces arrived bent and made assembly a struggle. That shouldn't have happened. We've passed this on to our dispatch team so they can check how orders are packed. Thank you for being so understanding, and we look forward to helping with your next order.
Thank you,
Louise, Customer Service
Good Shelving Stand
The actual shelving product itself is very good and the ordering service is quiet straightforward. The courier service is unreliable. They lost the first order. The customer service team promptly reissued a new order with a weekday delivery date of choice
9 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your review. We're pleased you're happy with the shelving and found ordering straightforward.
We're sorry the courier lost your first order. We understand how frustrating that must have been. We're glad our customer service team was able to send a replacement quickly on a day that suited you, and we've raised the lost delivery with our courier.
Thank you,
Louise, Customer Service
I paid extra for next day delivery
I paid extra for next day delivery, the DX courier delivered 3 days late.
10 september 2026
Svar från Tufferman
Hi Paul,
Thank you for your feedback, and I'm sorry your order arrived late. You paid extra for next-day delivery, so a three-day delay isn't acceptable, and we understand your frustration.
We would be happy to issue a refund for the difference in the next day and standard delivery charge. Please email sales@tufferman.co.uk with your order number so that this can be arranged.
Thank you,
Louise, Customer Service
had to bolt unit as poor fit
had to bolt unit as poor fit. package damaged
on delivery
9 september 2026
Svar från Tufferman
Hi John,
Thank you for your feedback, and I'm sorry your order arrived with damaged packaging and the unit didn't fit together as it should have.
We've passed your comments to our product and dispatch teams so they can look into both issues.
Thankyou,
Louise, Customer Service
Svar från Tufferman
Dear Customer,
Thank you for your review. We're pleased your delivery arrived promptly and that you're happy with the product. We hope to serve you again soon.
Louise, Customer Service
I was very impressed
I was very impressed, my mistake I ordered the wrong size I emailed to try and cancel and in a very short period Kaja replied and told me he had cancelled my order to to go ahead and reorder the correct shelves unit. My order came as promised and the delivery driver even carried into the garage as heavy for her.
Just finished building it and really impressed with the whole thing.
Thanks for great service.
Richard.
8 september 2026
Omdöme utan inbjudan
Svar från Tufferman
Dear Richard,
Thank you for your review! We're glad Kaja was able to cancel your order so quickly after you realised you'd chosen the wrong size. Mistakes happen, and we always aim to make putting them right as easy as possible. We'll be sure to pass your kind words on to Kaja. If you need any help choosing the right size in future, our team will be happy to assist.
Kind regards,
Louise, Customer Service
Svar från Tufferman
Dear Customer,
Thank you for your review. We're pleased you're happy with the quality of the shelving, and that our service was efficient and your order arrived well packaged. We hope to serve you again soon.
Louise, Customer Service
Brilliant shelving and customer experience.
We ordered a set of shelves for our garage. The delivery arrived promptly and the shelves were simple to construct. They take a substantial weight and do exactly what we wanted. I would highly recommend them.
9 september 2026
Svar från Tufferman
Dear Anne,
Thank you for your review! We're delighted your garage shelves arrived promptly and were simple to put together. It's great to hear they're taking a substantial weight and doing exactly what you wanted. Thank you also for recommending us so highly, it means a lot to our team. We hope your new shelving keeps your garage organised for years to come.
Kind regards,
Louise, Customer Service
Delivered on time
Delivered on time. Shelf units straight forward to assemble. Good finish on product. Still need to secure the unit using assembly pack purchased with order.
10 september 2026
Svar från Tufferman
Dear Mark,
Thank you for your review! We're pleased your order was delivered on time, that your units were straightforward to assemble and that you're happy with the finish. Good luck securing them with the assembly pack, and if you have any questions along the way, our team will be happy to help. We hope your new shelving serves you well for years to come.
Kind regards,
Louise, Customer Service
Product is well made
Product is well made, Everything was in the pack, Assembly was straightforward, The final installation is robust and looks really good. Have already recommended to others.
9 september 2026
Svar från Tufferman
Dear Graham,
Thank you for your review! We're delighted your installation is robust and looks really good.
Kind regards,
Louise, Customer Service
High quality product.
High quality product.
Delivered quickly, kept in picture for delivery date/time, good choice of DHL courier.
Would recommend Tufferman.
9 september 2026
Svar från Tufferman
Dear Annette,
Thank you for your review and for recommending Tufferman! We're delighted you're pleased with the quality of your product and that it was delivered quickly. It's great to hear we kept you informed about your delivery date and time, and that you were happy with our choice of DHL as courier. We hope you enjoy your new storage, and we look forward to helping you again in the future.
Kind regards,
Louise, Customer Service
Good strong shelving...
4 september 2026
Svar från Tufferman
Dear Customer,
Thank you for taking the time to leave a review. We're delighted you're happy with how strong your shelving is. We hope it serves you well for years to come, and we look forward to helping you again in the future.
Thank you,
Louise, Customer Service
Good sets of shelving
Good sets of shelving. Easy to assemble. Exactly what we wanted.
Sadly the delivery service used was far from efficient but this was remedied.
8 september 2026
Svar från Tufferman
Dear Lesley,
Thank you for taking the time to leave a review. We're delighted the shelving was exactly what you wanted and easy to assemble. We're sorry the delivery didn't go smoothly, and we're glad we could put it right. We've shared your feedback with our courier. We look forward to helping you again in the future.
Thank you,
Louise, Customer Service
A little scratched but we love them.
A couple of the bars were scratched so we put them at the back. Apart from that we’re really pleased with them. Went together easily with the help from a rubber mallet. Our garage looks tip top. My husband is delighted to have everything squared away.
9 september 2026
Svar från Tufferman
Dear Julie,
Thank you for taking the time to leave a review. We're sorry a couple of the bars arrived scratched, and thank you for being so understanding about it. We're delighted your garage now looks tip top and that your husband is so pleased to have everything organised. We look forward to helping you again in the future.
Thank you,
Louise, Customer Service
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