Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer
Företaget har svarat
Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer
Företaget har svarat
The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer
Företagsinformation
Skrivet av företaget
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Skrivet av företaget
Kontaktuppgifter
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Storbritannien
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Utmärkt
17 tn omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
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First of all the Delivery was quite…
First of all the Delivery was quite quick, and the shelves are worth the money, I have had other shelves from different companies but Tuffermans shelves are more solid and sturdy.
14 september 2026
Svar från Tufferman
Dear Dervish,
Thank you for your review! We're delighted you've found our shelves more solid and sturdy than others you've had. We hope to serve you again soon.
Kind regards,
Louise, Customer Service
Svar från Tufferman
Dear Marianna,
Thank you for your review! We're pleased you found your shelving easy to assemble and of good quality.
Kind regards,
Louise, Customer Service
Great shelving for my garage
Great shelving for my garage, easy to put together and is really stable.
Had an issue with my first order being delivered by the carrier to the incorrect address and not ever receiving. Tufferman sent a replacement quickly. Great after sales from Beth
9 september 2026
Svar från Tufferman
Dear Simon,
Thank you for your review! We're sorry your first order went to the wrong address, but pleased we could send a replacement quickly. We'll be sure to pass your kind words on to Beth.
Kind regards,
Louise, Customer Service
Fast delivery and well packaged
Fast delivery and well packaged. Shelving unit great quality
9 september 2026
Svar från Tufferman
Dear Michael,
Thank you for your review! We're glad your shelving arrived quickly and well packaged, and that the shelving meets expectations.
Kind regards,
Louise, Customer Service
unnecessary
They didn’t send any screws with the order.
The parcels were sent over 2 days which was unnecessary as only both small.
8 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your feedback. We're sorry for any confusion over the screws. Your ordered as individual components rather than aone of the complete packs that we have available online. Fixings aren't included when components are bought separately but we do have fixing kits that can be purchased on their own.
Thank you,
Louise, Customer Service
Contents of package damaged
The customer service was friendly and helpful but I was not impressed by the courier service.
The delivery was just left on my doorstep although I was in at the time.
In one of the packages all the long beams were slightly deformed at one end, either bent or crumpled, which made the construction of the shelving unit difficult and time consuming. All the shelf boards in this package were slightly damaged at one corner. It appeared that the package had been dropped although it was clearly labelled as fragile.
9 september 2026
Svar från Tufferman
Hi Marion,
Thank you for your feedback. We're pleased our customer service team was friendly and helpful, and we'll pass on your kind words.
We're sorry the courier let you down. Your order should have been handed to you when you were at home, and a package clearly marked as fragile should never be handled in a way that damages the beams and shelf boards. We understand this made assembly much harder than it should have been.
We've raised both issues with our courier so they can look into how your delivery was handled.
Thank you,
Louise, Customer Service
Ordering was very easy and delivery was…
Ordering was very easy and delivery was quick.and it's a very good product.
8 september 2026
Svar från Tufferman
Dear Adrian,
Thank you for your review! We're pleased you found ordering easy and are happy with your product.
Kind regards,
Louise, Customer Service
Great quality racking
They arrived 3 days after ordering and were easy to put together, quality seems good so very happy with the goods and the company
8 september 2026
Svar från Tufferman
Dear Anthony,
Thank you for your review! We're delighted you're happy with your racking and found it easy to put together.
Kind regards,
Louise, Customer Service
Product very good ,the courier was the…
Product very good ,the courier was the let down !!
9 september 2026
Svar från Tufferman
Dear Customer,
Thank you for your review. We're pleased you're happy with the product, and we're sorry the delivery let you down. We've passed your feedback to our courier partner so they can improve their service.
Sorry for any inconvenience caused,
Louise, Customer Service
Good quality products received
Good quality products received, installation was straight forward, I would highly recommended Tufferman!
7 september 2026
Svar från Tufferman
Dear Kevin,
Thank you for your review and for recommending us! We're glad you're pleased with the quality of your products and that installation was straightforward. Recommendations from happy customers mean a great deal to our team. We hope your new storage serves you well, and we look forward to helping you again in the future.
Kind regards,
Louise, Customer Service
The productsexactly as described were exactly as described
The products were exactly as described; they reached us quickly and reliably.
11 september 2026
Svar från Tufferman
Dear Pinery London team,
Thank you for your review! We're pleased your products arrived quickly and were exactly as described.
Kind regards,
Louise, Customer Service
Svar från Tufferman
Dear Barbara,
Thank you for your review and the 10/10! We're delighted you found our website easy to navigate.
Kind regards,
Louise, Customer Service
Svar från Tufferman
Dear Linda,
Thank you for your review! We're pleased you found ordering easy and delivery speedy, and it's lovely to hear you were happy with our service. We work hard to make the whole process as smooth as possible, so feedback like yours means a lot to our team. We hope you enjoy your new storage, and we look forward to helping you again.
Kind regards,
Louise, Customer Service
shelves and boxes were delivered during…
**update**
As I cannot respond to tuffermans: they offered replacement boxes if I pay £10.99 delivery: the boxes don’t even cost £10.99 so it’s not worth it at all. And it’s scandalous that they are refusing to allow a senior manager/director/ceo to deal with my complaint. They have not solved anything at all. They are even refusing to come and collect their SUBSTANDARD PRODUCTS SO I CAN HAVE A FULL REFUND. It’s almost like decent customer service is a thing of the past. It’s all about ripping customers off now.
shelves and boxes were delivered during the heatwave.
all shelving units were in plastic wrap but the box of plastic boses was just in cardboard. was able to keep the boxes inside the house but the shelves had to go outside due to no space inside the house, thinking because there is plastic wrap they be ok.
i had to wait for the heatwave to pass as the boxes were too heavy for myself to move to the garage. during the heatwave we had a small amount of rain.. which went through the plastic and ruined every single shelf. so i have all these units and no shelves. then i finally opened the box of boxes to discover 3 are broken.
yep all damage was noticed after 30 days of delivery due to my circumstances. but this company dont care, Kaja K is claiming to be a manager and is refusing to pass my complaint onto a more senior member of staff. she has offered to replace my 3 broken boxes.... but if i pay £10.99 for delivery. thats more then the cost of 3 boxes and if i want replacement shelves its £4.43 plus p&p. wow talk about scamming customers. A director / CEO should get involved with this complaint as this Kaja seriously does not know how to treat customers or how to value customers.
9 augusti 2026
Omdöme utan inbjudan
Svar från Tufferman
Thank you for your review, and I'm sorry you've been left with shelving units you can't use. We understand how frustrating that must be.
We have reviewed your complaint in full. The shelving packaging protects it in transit, but it isn't designed to be weatherproof, so the shelves can be damaged if they're stored outside. As your damage was reported after 30 days, our team offered free box replacements at a reduced delivery cost.
This offer is still open should you wish to go ahead with replacements.
Thank you,
Customer Service
The product when it arrived was very…
The product when it arrived was very good quality. However, the delivery service was not ideal. Tracking was not available so I had to phone Tufferman to confirm when I would expect a delivery. When it arrived it was incomplete which meant a second delivery was needed. I had to phone again to check what had happened (part of the order had not been put on the van for the first delivery). There was no apology or explanation. It was clear that you knew that the delivery was incomplete but had not been proactive in contacting me to inform me of the problem. This is why I can only give you 3 stars.
7 september 2026
Svar från Tufferman
Hi Janet,
Thank you for your review. We're pleased you're happy with the quality of the product, and we're sorry the delivery didn't live up to it.
Your order was dispatched from us complete, it sounds like the items may have become separated during transit. Please accept our apology for the inconvenience.
Thank you for taking the time to leave us feedback,
Louise, Customer Service
Ideal Storage Unit
Delivery was quick,we had watched You Tube video to view constructing it.Glad we did,as written instructions not easy to follow.That said once we’d begun building process was speedy.And delighted with final result,such a strong and robust unit.Garage is so much tidier.Recommended.
11 september 2026
Svar från Tufferman
Dear Norman,
Thank you for your review! We're delighted with how your storage unit turned out. Thank you also for your feedback on the written instructions, which we'll pass on to the team.
Kind regards,
Louise, Customer Service
Best shelves ever.
Great product easy to build , well made ,looks smart and great customer service. Also for the weight of my order 84kg the delivery charges were more than reasonable .
11 september 2026
Svar från Tufferman
Dear S Howard,
Thank you for your review! We're pleased you found your shelving well made and smart-looking, and our delivery charges reasonable for your order.
Kind regards,
Louise, Customer Service
Value Product…
My order was delivered promptly and was well packaged. Racking was a bit fiddly to put together and it took me some time to build, but happy with the result
11 september 2026
Svar från Tufferman
Dear Wraithy,
Thank you for your review! We're glad you're happy with the result, and thank you for letting us know the racking was a little fiddly to assemble.
Kind regards,
Louise, Customer Service
I am extremely happy with my purchases…
I am extremely happy with my purchases just as the advert says. My first order was for the three then I realised I could fit another one in the space,so just recieved that one and all looks good. A first class product and polite easy to speak to staff, Thankyou
14 september 2026
Omdöme utan inbjudan
Svar från Tufferman
Dear V Marshall,
Thank you for your review! We're delighted you're extremely happy with your purchases and that they're just as described. It's great to hear you came back for a fourth unit and that it fits perfectly in your space. Thank you for choosing us again, and we hope your new storage serves you well for years to come.
Kind regards,
Louise, Customer Service
Really excellent customer service…
Really excellent customer service dealing with the replacement of items damaged in transit. Would recommend without hesitation.
17 september 2026
Svar från Tufferman
Dear John,
Thank you for your review! We're sorry some of your items were damaged in transit, as we know how frustrating that can be. We're pleased our team could arrange replacements quickly and smoothly for you. Thank you as well for recommending us without hesitation, it means a great deal to us. We hope you enjoy your order, and please don't hesitate to get in touch if you ever need anything else.
Kind regards,
Louise, Customer Service
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