Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer
Företaget har svarat
Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer
Företaget har svarat
The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer
Företagsinformation
Skrivet av företaget
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Skrivet av företaget
Kontaktuppgifter
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Storbritannien
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Utmärkt
17 tn omdömen
Ber kunder att lämna omdömen
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Svar från Tufferman
Dear Mr Owen,
Thank you for your feedback. We're sorry the tabs were tricky to engage. We've passed your comments to our product team so they can review them.
Thank you,
Louise, Customer Service
Very streamlined operation...excellent…
Very streamlined operation...excellent service.
15 september 2026
Svar från Tufferman
Dear Adam,
Thank you for your kind review! We're delighted you found our service excellent. We hope to serve you again soon.
Kind regards,
Louise, Customer Service
This was our 4th set of shelving which…
This was our 4th set of shelving which has finished off the storage in our garage. Brilliant product.
15 september 2026
Svar från Tufferman
Dear Anne,
Thank you for your review and for choosing us for your fourth set of shelving! We're delighted your garage storage is now complete. We hope to serve you again soon.
Kind regards,
Louise, Customer Service
Good product and service
The shelving went together really easily and is sturdy and actually not bad-looking, either.
Company had a slight operational delay, but kept me informed in plenty of time and rearranged delivery to my schedule.
Tufferman would be my first port of call if I were to need shelving again in the future.
Give them a try.
17 augusti 2026
Svar från Tufferman
Dear PB,
Thank you for your review! We're sorry for the slight delay, but pleased we could keep you informed and rearrange delivery to suit you. It's great to hear we'd be your first choice for shelving in future.
Thanks again,
Kind regards,
Louise, Customer Service
Good value product
Good value product, fast delivery and a solid piece. Was more fiddly to put together than expected, helpful to have an extra pair of hands.
15 september 2026
Svar från Tufferman
Hi Richard,
Thank you for your review. We're pleased you're happy with the value, the fast delivery and how solid the unit is. Thank you also for the helpful tip about having an extra pair of hands for assembly.
Thank you,
Louise, Customer Service
Good shelving, but very disappointing delivery service and communication
I placed an online order with Tufferman on a Saturday for two heavy-duty shelving units. At the time of ordering, their website stated delivery within up to 4 working days.
I contacted Tufferman to confirm the expected delivery date and was told that, because the order was placed on Saturday, they would start counting the working days from Tuesday. This did not make sense to me, as I would normally expect Monday to be the first working day. Even using their calculation, I understood that the order should have been delivered by Friday.
This was particularly important because I had specifically arranged for our handyman to install the shelving over the Saturday/Sunday weekend. Everything had been planned around the delivery timeframe advertised on their website.
By Thursday, I still had no delivery confirmation or update. I tried calling Tufferman, but nobody answered and their voicemail was full, so I couldn't even leave a message.
I then contacted them by email. They apologised and advised that they would refund the delivery charge. On Friday, I finally received an email confirming that the shelves would be delivered on Monday.
The shelves did arrive on Monday as advised and were in good condition, so I have no complaint about the condition of the products themselves.
Unfortunately, because they were not delivered in time for the weekend as originally expected, our planned installation could not go ahead and the job was delayed by an entire week. This caused unnecessary inconvenience, particularly as the installation had already been arranged based on the delivery timeframe provided when I ordered.
I was also surprised that the invoice I received showed no indication of the promised delivery charge refund, despite the full amount having been paid online by card.
Overall, the shelving itself was good, but the delivery service and communication were disappointing. In my experience, the advertised delivery timeframe was not met, contacting the company by telephone was extremely difficult, and the delay disrupted work that had already been scheduled.
I am also still waiting for confirmation that the promised delivery charge refund has been processed.
21 september 2026
Omdöme utan inbjudan
Svar från Tufferman
Hi Marian,
Thank you for taking the time to leave such a detailed review. We're glad the shelving arrived in good condition. I'm sorry, though, that the delivery and our communication let you down, especially when you had booked your handyman around the timeframe on our website.
That isn't the service we want to provide, and we're looking at how we handle calls and delivery updates so it doesn't happen again. We're also reviewing how the delivery timeframe is explained at checkout so that working days are clear from the start.
Thank you again for your feedback, and for your patience.
Louise, Customer Service
Quality products at an affordable…
Quality products at an affordable price. Delivered quickly and without hassle. A pleasure to do business with
11 september 2026
Svar från Tufferman
Dear Jo,
Thank you for your kind review! It's been a pleasure doing business with you too.
Kind regards,
Louise, Customer Service
Easy to order
Easy to order - clear information about sizing options.
Arrived quickly and when told it would!
Lucky we have large porch. This storage system is for my husbands hobby equipment.
This time we also ordered boxes as I am keen for him to stop using cardboard boxes that Cann’t easily be organised or stacked.
We are both pleased with the shelving.
9 september 2026
Svar från Tufferman
Dear Elizabeth,
Thank you for your review! We're glad you found our sizing information clear and that you're both pleased with the shelving. We hope the boxes help keep everything organised!
Kind regards,
Louise, Customer Service
Garage shelving
Shelving is perfect for tidying and organising our garage space, delivery was prompt with no damage or errors.
Only slight niggle - there were no instructions for using the connectors to join the 2 units.
15 september 2026
Svar från Tufferman
Hi Pam,
Thank you for your review. We're delighted the shelving has helped you organise your garage, and that your delivery arrived promptly and in perfect condition.
Thank you also for pointing out the missing connector instructions. We've passed this on to our team so we can add clear guidance on joining units together.
Thank you,
Louise, Customer Service
Svar från Tufferman
Dear Ava,
Thank you for your review! We're pleased you found your shelving easy to put together.
Kind regards,
Louise, Customer Service
Very easy to order on line and shelving…
Very easy to order on line and shelving delivered quickly unfortunately 6 items were missing.Emailed customer service who advised items would be sent the following day.Very impressed with overall service.
10 september 2026
Svar från Tufferman
Dear Mr Smith,
Thank you for your review. We're pleased you found ordering easy and that your shelving arrived quickly. We're sorry six items were missing from your delivery, and we're glad our customer service team was able to arrange for them to be sent the next day.
Thank you for your kind words about our service.
Louise, Customer Service
Damaged goods on arrival two attempts…
Damaged goods on arrival two attempts by Terman to replace damaged goods sent wrong replacements totally.
3 september 2026
Svar från Tufferman
Hi Amanda,
I'm very sorry about your experience. Receiving damaged goods is frustrating enough, and it's unacceptable that both of our replacement attempts then sent the wrong items. We clearly let you down more than once, and I apologise.
We'd like to sort this out properly. Please get in touch with us so that we can discuss ways that this can be rectified.
Thank you,
Louise, Customer Service
Shelving
Package delivered as promised. Easy to erect and pretty sturdy. Does the business
10 september 2026
Svar från Tufferman
Dear Mr Walter,
Thank you for your review. We're pleased your order arrived as promised and that you found the shelving easy to put together and sturdy. We're glad it does the job for you.
Thank you,
Louise, Customer Services
In my opinion
In my opinion, a poor design, inferior materials. The materials themselves bend too easily location areas, not proud meaning. When inserting, you have to bend metal to make it fit.\n Disappointed after seeing so many adverts.
14 september 2026
Svar från Tufferman
Hi Tony,
Thank you for your feedback, and I'm sorry the product didn't meet your expectations.
Parts shouldn't need bending to fit, and the location points should line up cleanly during assembly. This could mean there was a problem with the components in your order, so we'd like to look into it. Please get in touch with your order number and, if possible, a few photos of the parts in question. Our team will then work with you to put it right, whether that means replacement parts or another solution.
We've also passed your comments to our product team so they can review them.
Thank you,
Louise, Customer Service
All good
Good price, prompt delivery and very good product fits perfectly in the back of the garage.
14 september 2026
Svar från Tufferman
Dear Paul,
Thank you for your review! We're glad your shelving fits perfectly in your garage. We hope to serve you again soon.
Kind regards,
Louise, Customer Service
Exactly as advertised - excellent shelving.
Strong, easy to assemble and value for money shelving.
9 september 2026
Svar från Tufferman
Dear Dickie,
Thank you for your review! We're pleased you found your shelving strong, easy to assemble and good value for money.
Kind regards,
Louise, Customer Service
Very quick delivery and I am very happy…
Very quick delivery and I am very happy with the product which is exactly what I wanted
14 september 2026
Svar från Tufferman
Dear Rob,
Thank you for your review! We're delighted you're happy with your product and that it's exactly what you wanted. It's great to hear your delivery arrived so quickly too. We hope you get plenty of use out of it, and we look forward to helping you again in the future.
Kind regards,
Louise, Customer Service
Bought shelving and plastic boxes
Bought shelving and plastic boxes. Shelving excellent but unfortunately two of the 8 boxes were damaged in transit. No quibble replacements, excellent customer service thank you!
14 september 2026
Svar från Tufferman
Dear Lorraine,
Thank you for your review! We're sorry two of your boxes were damaged in transit, but pleased we could replace them quickly and that you're happy with your shelving and our customer service.
Kind regards,
Louise, Customer Service
Really Useful Boxes
Bought some Really Useful boxes to go with my Tufferman shelving. Excellent product and service. Not cheap, but these are built to last.
9 september 2026
Svar från Tufferman
Dear Martin,
Thank you for your review! We're pleased you're happy with your Really Useful Boxes and shelving. They certainly are built to last.
Kind regards,
Louise, Customer Service
Arrived on time easy to assemble…
Arrived on time easy to assemble already have the shelves in use in the garage so far they seem stable and capable
14 september 2026
Svar från Tufferman
Dear Bill,
Thank you for your review! We're glad your shelves arrived on time, were easy to assemble and are already in use in your garage. Our shelving is built to be strong and stable, so we're confident it will serve you well for years to come. If you ever need anything else, our team is always happy to help.
Kind regards,
Louise, Customer Service
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