Tufferman Omdömen 

17 078
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Purchased two different shelving solutions, one delivered pretty quickly, the other was slightly delayed. Contacted the sales team, who were quick to reply and sort everything out. Beth was particul... Se mer

Betygsatt 1 av 5 stjärnor

What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers ar... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The shelving units I purchased were delivered the next working day, one unit was damaged in transit, I emailed the team and someone got back to me the same day - the issue was rectified and a new shel... Se mer

Företagsinformation

  1. Förvaringsutrymme

Skrivet av företaget

Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.

Tufferman - Simplifying Storage

Skrivet av företaget


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

17 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,4

Alla omdömen

(17 078)

2 907 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Rapid delivery, Quality product

Rapid delivery. Product as expected and seems to be of quality. Went together OK, but a little tricky if just one of you. I found that putting the support beams in after getting the uprights and side supports in place was easier when doing it solo. I'm now in the process of sealing and varnishing the MDF boards to give them some longevity. Looking forward to getting the shelves in use.

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Mike,

Thank you for your detailed review and the handy tip about fitting the support beams when building on your own! Sealing and varnishing the boards is a great idea, and we hope you enjoy using your shelves.

Kind regards,
Louise, Customer Service

Betygsatt 4 av 5 stjärnor

The shelves are brilliant

The shelves are brilliant, solid and sturdy. Providing a mallet made all the difference. A simple guide printed and included with the pack would have made this 5*.

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Customer,

Thank you so much for your review, we're delighted to hear you're pleased with your shelves and that they're solid and sturdy. It's great to know the mallet made all the difference!

We really appreciate your suggestion about including a printed guide in the pack. This is helpful feedback and we'll pass it on to the team to look into.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Used them before so know their high…

Used them before so know their high level of service, and products that suit my needs

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Jeff,

Thank you for coming back to us again! We're really pleased our service and products continue to meet your needs and hope to serve you again soon.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Great racking system

It’s very easy to put together,
Probably will be a lot easier with 2 people.
But the racking is great for storing as the shelves can be adjusted to whatever height that you need.
My shed now looks neat and tidy & I’m able to find things.

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Keith,

Thank you for your review! It's great to hear your shed is now neat and tidy and the adjustable shelves are working well for you.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Extremely pleased with this product

Extremely pleased with this product, exactly as described.
Little bit tricky at times putting it together. Ideally needs two people, then it would be a doddle! Very good quality at an amazing price and looks great in my garage 👍 Fast delivery and well packaged

8 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear David,

Thank you for your review! We're delighted you're so pleased with your shelving and that it looks great in your garage. Thanks for the tip that it's a doddle with two people!

Kind regards,
Louise, Customer Service

Betygsatt 1 av 5 stjärnor

What was delivered was a product that…

What was delivered was a product that had clearly been out of the packaging and put together with scratches across most of the components!….the colour combination was wrong also…the centre bearers are poorly designed and the tabs have to bent over to secure them…at least the size was correct!!!!….I contacted Customer services two days ago but still await a reply…wishing we had sourced from somewhere else like Big Dug…
In a nutshell we were not happy with the experience!!

15 september 2026
Logotyp för Tufferman

Svar från Tufferman

Hi Steve,

Thank you for your feedback, and I'm sorry your order fell so far short of what you should expect from us.

A product that arrived scratched and showing signs of previous assembly, in the wrong colour combination, is not acceptable. Waiting two days without a reply from our Customer Services team is also not the level of service we aim for. I apologise for both.

Having looked into this for you, I can see that this has now been resolved. Please do not hesitate to contact us if you require any further assistance.

Louise, Customer Service

Betygsatt 5 av 5 stjärnor

i was happy with the service especially…

i was happy with the service especially with Meghan who helped to trace my parcels, despite me and my wife staying at home, the DHL dropped the parcels at our neighbours house.
The products, i have not opened yet.

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Mr Rughani,

Thank you for your review! We're glad Meghan was able to help trace your parcels, and we're sorry the courier left them with your neighbour while you were at home. We hope you're pleased with the products once you open them.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Strong shelves and great product!

Product arrived as described, easy to assemble and very strong. I am not using it in its conventional purpose, I have put it in my van as shelving for the mobility scooters I sell. Delivery was very quick.

31 augusti 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Julian,

Thank you for your review! What a great use for our shelving. We're pleased it's working so well in your van for your mobility scooters.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Excellent after sales service.

First order received damaged, a quick e-mail quickly resolved the issue with new goods being shipped.
Shelves and bins of excellent quality for price.
Very pleased overall.

16 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Michael,

Thank you for your review! We're sorry your first order arrived damaged, but pleased we could resolve it quickly and that you're happy with your shelves and bins.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Great product delivered on time and…

Great product delivered on time and great customer service.

15 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Sean,

Thank you for your review! We're pleased your order arrived on time and that you're happy with our product and service.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Garage shelving …

I spoke to a very helpful lady on the phone to be sure of measurements then placed my order on line, delivered very quickly, when I opened up the boxes I was a bit doubtful how strong it would be, but once assembled was very surprised just how strong it is, would recommend and I’ll be buying more for my shed next .

7 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Bernard,

Thank you for your review! We're glad our team could help with measurements and that your shelving turned out stronger than you expected. We look forward to helping with your shed too!

Kind regards,
Louise, Customer Service

Betygsatt 3 av 5 stjärnor

The end product is good quality…

The end product is good quality however, the order arrived by three separate deliveries over the course of 5 days, the assembly instructions could be improved and due to the exceptionally dry weather some joints had become misaligned or spaces opened up (but the business can’t be held responsible for the weather!)

9 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Customer,

Thank you for your review. We're pleased you're happy with the quality of the finished product, and thank you for being so understanding about the weather.

We're sorry your order arrived in three separate deliveries over five days. We know it's much more convenient to receive everything together, and we're looking at how we can improve this. Thank you also for your comments on the assembly instructions. We've passed them to our product team so they can make the instructions clearer.

Louise, Customer Service

Betygsatt 4 av 5 stjärnor

Tabs a bit tricky to engage.

Tabs a bit tricky to engage.

15 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Mr Owen,

Thank you for your feedback. We're sorry the tabs were tricky to engage. We've passed your comments to our product team so they can review them.

Thank you,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

This was our 4th set of shelving which…

This was our 4th set of shelving which has finished off the storage in our garage. Brilliant product.

15 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Anne,

Thank you for your review and for choosing us for your fourth set of shelving! We're delighted your garage storage is now complete. We hope to serve you again soon.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Good product and service

The shelving went together really easily and is sturdy and actually not bad-looking, either.
Company had a slight operational delay, but kept me informed in plenty of time and rearranged delivery to my schedule.
Tufferman would be my first port of call if I were to need shelving again in the future.
Give them a try.

17 augusti 2026
Logotyp för Tufferman

Svar från Tufferman

Dear PB,

Thank you for your review! We're sorry for the slight delay, but pleased we could keep you informed and rearrange delivery to suit you. It's great to hear we'd be your first choice for shelving in future.

Thanks again,

Kind regards,
Louise, Customer Service

Betygsatt 4 av 5 stjärnor

Good value product

Good value product, fast delivery and a solid piece. Was more fiddly to put together than expected, helpful to have an extra pair of hands.

15 september 2026
Logotyp för Tufferman

Svar från Tufferman

Hi Richard,

Thank you for your review. We're pleased you're happy with the value, the fast delivery and how solid the unit is. Thank you also for the helpful tip about having an extra pair of hands for assembly.

Thank you,
Louise, Customer Service

Betygsatt 1 av 5 stjärnor

Good shelving, but very disappointing delivery service and communication

I placed an online order with Tufferman on a Saturday for two heavy-duty shelving units. At the time of ordering, their website stated delivery within up to 4 working days.
I contacted Tufferman to confirm the expected delivery date and was told that, because the order was placed on Saturday, they would start counting the working days from Tuesday. This did not make sense to me, as I would normally expect Monday to be the first working day. Even using their calculation, I understood that the order should have been delivered by Friday.
This was particularly important because I had specifically arranged for our handyman to install the shelving over the Saturday/Sunday weekend. Everything had been planned around the delivery timeframe advertised on their website.
By Thursday, I still had no delivery confirmation or update. I tried calling Tufferman, but nobody answered and their voicemail was full, so I couldn't even leave a message.
I then contacted them by email. They apologised and advised that they would refund the delivery charge. On Friday, I finally received an email confirming that the shelves would be delivered on Monday.
The shelves did arrive on Monday as advised and were in good condition, so I have no complaint about the condition of the products themselves.
Unfortunately, because they were not delivered in time for the weekend as originally expected, our planned installation could not go ahead and the job was delayed by an entire week. This caused unnecessary inconvenience, particularly as the installation had already been arranged based on the delivery timeframe provided when I ordered.
I was also surprised that the invoice I received showed no indication of the promised delivery charge refund, despite the full amount having been paid online by card.
Overall, the shelving itself was good, but the delivery service and communication were disappointing. In my experience, the advertised delivery timeframe was not met, contacting the company by telephone was extremely difficult, and the delay disrupted work that had already been scheduled.
I am also still waiting for confirmation that the promised delivery charge refund has been processed.

21 september 2026
Omdöme utan inbjudan
Logotyp för Tufferman

Svar från Tufferman

Hi Marian,

Thank you for taking the time to leave such a detailed review. We're glad the shelving arrived in good condition. I'm sorry, though, that the delivery and our communication let you down, especially when you had booked your handyman around the timeframe on our website.

That isn't the service we want to provide, and we're looking at how we handle calls and delivery updates so it doesn't happen again. We're also reviewing how the delivery timeframe is explained at checkout so that working days are clear from the start.

Thank you again for your feedback, and for your patience.

Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Quality products at an affordable…

Quality products at an affordable price. Delivered quickly and without hassle. A pleasure to do business with

11 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Jo,

Thank you for your kind review! It's been a pleasure doing business with you too.

Kind regards,
Louise, Customer Service

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order - clear information about sizing options.
Arrived quickly and when told it would!
Lucky we have large porch. This storage system is for my husbands hobby equipment.
This time we also ordered boxes as I am keen for him to stop using cardboard boxes that Cann’t easily be organised or stacked.
We are both pleased with the shelving.

9 september 2026
Logotyp för Tufferman

Svar från Tufferman

Dear Elizabeth,

Thank you for your review! We're glad you found our sizing information clear and that you're both pleased with the shelving. We hope the boxes help keep everything organised!

Kind regards,
Louise, Customer Service

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