Truespeed Omdömen 

Rio was excellent in helping me. But the wait to reach a representative was over 40 minutes. VERY POOR

Many thanks to Lee Gates-Deville and the team. Great work and installation is October , Thankyou Lee and Can’t wait to be connected. Great employees.

I would rate the service from Truespeed as exceptional. Their customer service department not only solved my broadband problem very quickly but also found time to show me how I could reduce my monthly payments. I have been with Truespeed since they first installed broadband in our area and I can honestly say I have never once considered changing suppliers.

Very poor non existent customer service. I have been ignored for about 3 weeks with no questions ever answered. Very poor Internet but they have no problem taking your money . Avoid avoid avoid

Customer service is diabolical and would even go to say they dont have any. When you do finally get through they are the most unhelpful people you can imagine.
This will definitely be my last year with Truespeed, great fibre broadband but customer service let's them down.

On 3rd September 2026, over the telephone (they rang me because of a previous complaint of them not answering their phones) I foolishly signed up for a further 12 month contract at £29.00 per month. When my d/d came through I was charged £36.72. (and they still don't answer their phones). Unbelievable service from this unprofessional and seemingly uncontactable telephone company. I will now look elsewhere for a phone service provider.

Very helpful sales team member Matthew. Very informative and looked at ways to help get connected. Didn’t push products but did suggest alternatives and reasons which was helpful. Explained very clearly the process and cancellation policy if required.

I’ve had support from Matthew for the 18months it’s taken to get to the point where I can finally migrate (a long story). His courtesy, experience and professionalism has made a huge difference to me and massively de-stressed the whole process. Many thanks TrueSpeed - you have some great staff!

Matthew Answered the phone quickly, good local knowledge and very helpful.

I have now been waiting for twelve days for Truespeed to resolve the fact that we have no internet. It took four days of calling and calling and waiting and waitin for literally hours before finally getting through. Then it was eight days before an engineer was available to come and fix the problem. However, having waited in all day for the engineer they failed to arrive and now I cannot get through again to try and resolve this whole sort experience. We have been with Truespeed for nearly five years now and although the service has been excellent on the whole, their customer service is some of the worst I have ever come across.

I had an issue with my landline whereby it didn't recognise the star key. I reported it to Truespeed and Ben arranged for the tech team to make a change to my router, which was done remotely. My landline is now working properly. Very helpful and efficient, thank you Ben.

Called up to get new WiFi with Truespeed, I spoke to Lee Gates-Deville and he was wonderful and 10 minutes later I had booked in an installation - no hold and great service

I had a query about my bill regarding a promotion discount, I emailed Truespeed Customer Support,the response took a little bit longer than expected but still within a reasonable time frame.
The issue was sorted by Ben with no further problems.
Thanks

Dave Williams/Liam Williams was very helpful with sorting out the installation. As I had to get confirmation from the landlord and Dave was quick to respond to come back to finish their work.

Another company that make it hard for existing customers to see prices online, make it difficult to contact them (you have to phone) stitch you up for not renewing at the end of your contract, and value new customers over loyal ones. I’m only loyal because there is no other fibre broadband provider in my area… I hope that changes.

The employee that helped with our sign up was professional and friendly. The set up quick and efficient and they covered everything from the set up to closing down my previous contract with my previous internet provider. The speeds we've been getting is currently exactly as advertised and we are reassured that there will be no in contract price rises.

Couldn't recommend them enough!

What a great service! The broadband speeds are excellent and the customer service is second to none.

Can't get hold of anyone. For some reason on thier website it says we already have an account which we don't so only option to sign up and have our Internet with them is to ring them and they don't answer. Over an hour on hold no answer really doesn't bode well if there ever was any future problems. Didn't bother waiting any longer gone elsewhere now .

Great service, very good product and a very fair price

Truespeed was the supplier for a house we have moved into and I have never used them before. It was so simple, a lot quicker than previous times I have had to organise broadband. Adam was really helpful, friendly, able to guide me on what package suited best for our needs and get us up and running really quickly.