Truespeed Omdömen 

Truespeed was the supplier for a house we have moved into and I have never used them before. It was so simple, a lot quicker than previous times I have had to organise broadband. Adam was really helpful, friendly, able to guide me on what package suited best for our needs and get us up and running really quickly.

Lee G-D was very helpful today getting us up and running. He phoned exactly when he said he would and his follow up messages kept us fully in the picture. Thanks Truespeed

Installation went very smoothly. There was an issue where we lost broadband due to some 3rdparty issue but you kept us informed (once I realised that you were emailing us). Landline porting went smoothly and we are enjoying faster more reliable speeds - thank you for email Heidi.

Matthew was very helpful today - great explanation as to how the company operates and the best way to manage the change of provider.

Are Internet is going down more and more. We pay so much a month. Trying to get hold of you is like pulling teeth.

Donna Dixon and Paul Ransome have been incredibly helpful and really made up for the fact that no one responded on a webchat or answered an enquiry email or took a phonecall on the main line. However in speaking to a friend they gave me Pauls phone number and he was very helpful and put me on to Donna - and between them they got me everything I needed, and I'm now paying less than I was at County BroadBand - more than happy. Top marks to Donna and Paul - you saved the day!

I had an outage yesterday(8th Sept) with broadband. i rang the telephone number was greeted with a message if you have a problem with the service go to our web page for status update how can someone do that with no internet connection, the other grip getting someone to answer the phone is like finding gold. first call 50 mins waiting gave up 2nd call 30 mins before i was cut of the 3rd call 20 mins as i was waiting the service come back on. why not have an option on the phone that tells customers what service problems there are which is the most sensible thing to do. as i am writing this been on the phone 21 mins and just hang up. very poor customer service which the company needs to address quickly.

Cannot speak highly enough regarding my experience with Adam.He was excellent.Very efficient,listened to me,gave me advise and fixed me up with an installation within a week.Thank you so much.

I was unfortunately moved to True speed after Country Broadband disappeared,and have experienced multiple occasions where my connection has gone down and no one is around to help. Just today it's gone down and I was sat in a queue for 30mins and eventually gave up. Will be looking to move asap!

Impossible to communicate with Truespeed. Huge delays when trying to speak with them on the telephone. They never reply to voice messages, and customer service is awful. On 12 August we closed our account by email because we were moving house, and they took no action until 3 September. The new owners were immediately taking over the service and the equipment, but they still charged us £130 for closing the account before the end of our contract.
If you can, definitely use another provider.
Internet service very good; customer service almost zero.

Donna Dixon is a credit to Truespeed, super helpful and patient in helping me choose the right package for my renewal. No pressure selling and genuine good price.

Adam answered all my questions and talked me through the process so I’m all ready to go and looking forward to getting connected.

I would recommend Adam to anyone, hopefully the service is as good as he is. Five star bloke!

After a very smooth and friendly installation, the system works well and the phone number was ported correctlt.

Ok so our broadband stopped working on the 2nd Sept, I rang the next morning  and spent 15 mins on hold with no answer so I left it for an hour then tried again, on hold again for 15 min so hung up and tried again this time  I was on hold for 45mins before someone answered.
Reported the fault and was informed the earliest appointment for an engineer to look at the fault would be 14th Sept
Yes that correct 12 days to get an engineer out.
I would take this into consideration if you about to place an order for broadband.

Adam was excellent. New contract agreed quickly and efficiently. Very happy with the service and the new deal

I enquired about switching to Truespeed and Lee Gates Deville has been really helpful. I’ve had many questions and via WhatsApp he has been quick to respond.
I’m waiting for connection to happen in a few weeks time and fingers crossed it all goes to plan. Lee has offered his continue support and I can contact him with any issues that may arise.

Having migrated from Country Broadband and over to Truespeed its not been very smooth. The move should have been invisible other than moving to a 900mb service from the 300mb previously. We have noted a considerable drop in our speed and the inability to answer the phone with their customer services team.

We have been though the process of speaking with their team but the wait times are generally around 45 minutes and then we have had them just cut us off as we get through or exceed 45 minutes.

We have done speed checks and finding the speed variable but never exceeding 500mb and the wifi seems to be terrible. We just need some answers and a solution so we can get what we are paying for but this just doesnt seem possible without contact. I would be very wary to any new customers and make sure you test and check everything is working as expected within the cooling off period. I would 100% be cutting service if i wasnt now locked in.

Work harder Truespeed this isnt a very good service in todays market!!!

Extremely poor service. Extremely long wait times on the phone. They only seem to have 2 staff and a manager in their call centre. Waiting time for an engineer due to a fault outside is around 5 weeks. If you don't agree with their complaint resolution they will simply mute your call and never call back. To get back through to them is a 1.5 hr wait. Shocking. Go with BT instead they supply a hub when offline until the engineer visit

Would give double the stars if I could. Super quick, super friendly and made me feel very comfortable. Good communication. 10/10 work Jozef and Paul

Another 45 minutes on hold and still waiting for Customer Service. Avoid unless you like wasting time on the phone. See my review above.