Truespeed Omdömen 

Matthew was very pleasant very helpful and dealt with my queries efficiently. Switching was seamless

Excellent customer service, Lee gates-deville was very helpful, polite and switched me and my friend over easy and quickly
Highly recommend

My experience is poor. I've completed an online contact form and emailed Truespeed with KPI of 3 days to reply. Not had a single response and my broadband performance is slower and more intermittent since they have taken over from my local provider and my son can't even use his PC now. I am also being overcharged for data speeds that I am not receiving. I will contact Ofcom next.

Rang customer service and was connected to Grace, who was friendly and attentive to my concerns. She managed to get everything sorted quickly and without any unnecessary fuss. Really appreciate the help. Thanks again, Grace!

Great service and communications to solve bedding in problems and all working fine now.

Been with Truespeed since 2020 now and still really happy with the service. Called up to go through my renewal options and spoke to Helena D from the installations team. She was absolute delight to speak with and extremely helpful in getting everything sorted out. 1st class service, thanks again! 😊

An advisor who listened to me.Gave me an installation date four days ahead. Communication was excellent up to that date and on the day I was phoned to advise when the team would be there.Installation was excellent,both men were quick and efficient.I would highly recommend Truespeed.

From the start Truespeed have had fantastic communications with us, I wish more companies were as good. The technicians arrived on schedule, were efficient and helpful especially to our neighbour who fell ill and had to call for assistance. Brilliant service by everyone involved.

Nearly a month in and still not sorted. Never return calls, don’t reply to emails. Please avoid this company. I am paying for 900mbs and right now have 18mbs and unable to stream TV. Please please do not switch to these guys, it’s a horrendous experience.

Re their reply - who is looking into this? No one replies to my emails or returns my calls. The reality is no one can be bothered to sort this

Fantastic service yet again from Dylan at Truespeed! Highly recommend this company as nothing is too much trouble.

Matthew was very helpful, quick polite service, made the whole signing up and booking an installation very easy and pleasent.

We recently moved into a new house where the previous owners were Truespeed customers. We assumed this would make signing up ourselves an easy process - it couldn't be further from the truth.
We explained we already had the wall box but needed a router. The router was promptly delivered, but we then found there was no power cable to the wall box. We then waited for a power cable to be delivered - two arrived and neither were correct despite us precisely explaining the model of wall box we have. We contacted the previous owners and retrieved their power cable. We then phoned on Monday to obtain a remote start up connection only to be told that the entire Truespeed customer service system was offline until Wednesday. How can a modern internet based company be offline for 2+ days?!!!
We then waited on hold for 45 minutes on Wednesday only to be told the remote start is not possible and we need to wait for an "engineer" to visit the property.
I cannot remember a more painful customer experience in the last decade.
If you phone and select the option for sales you are connected in less than 5 minutes. If you select customer service, you are put on hold for 45-60 minutes. It is clear where the priorities are...
Truespeed, please send us an engineer as an absolute priority to resolve this farcical situation.

Very pleased with the information regarding installation of true speed. Matthew VAILES managed everything efficiently and professionally he was friendly helpful and kept me informed regarding the process. I am very happy with the service I have received.

Extremely disappointing experience with Truespeed. They left us without internet for over a month, repeatedly implying that installation was progressing, only to eventually inform us that the job was "too expensive" and unfeasible for them to complete.

Throughout the entire process, their communication was non-existent. They never proactively updated us—I had to constantly chase them for answers while arranging temporary internet workarounds and waiting on empty promises. To string a customer along for over a month before simply throwing their hands up is completely unprofessional.

Save yourself the frustration, lost time, and hassle. Look elsewhere if you need a reliable broadband provider that actually communicates with its customers.

Matthew was brilliant - good understanding of the product and process of installation. He gave realistic expectations of installations dates.

Friendly and understanding - couldn’t recommend enough!

I would like to compliment Lee G-D for his help. He has gone above and beyond this last week when I literally was unable to get hold of anyone to answer the phone at TS. He has assisted me and spent a lot of time trying to get me connected up including out of his working hours I think . I can't compliment him enough. Highly appreciated and he should be a well respected member of TS. Thanks so much for all you help.

The engineers rang to advise that they could attend early if convenient. This was really helpful. They were professional and courteous and completed the job quickly. We didnt have to wait more than 2 weeks for installation date. Excellent service and great value for money

Rio was excellent in helping me. But the wait to reach a representative was over 40 minutes. VERY POOR

Many thanks to Lee Gates-Deville and the team. Great work and installation is October , Thankyou Lee and Can’t wait to be connected. Great employees.

I would rate the service from Truespeed as exceptional. Their customer service department not only solved my broadband problem very quickly but also found time to show me how I could reduce my monthly payments. I have been with Truespeed since they first installed broadband in our area and I can honestly say I have never once considered changing suppliers.