Truespeed Omdömen 

Dave Williams & Liam Williams did the install Weds 30 Sept 2026. Dave discussed many alternatives and I made the decision quickly and off they both went. One inside, one outside. Great Job.

So, as today, there’s no connection in Woolavington area. Recieved a text few days ago, that works will take place on sixth of october, and connection might be patchy however it seems they diceded to do it on the weekend. Since morning up 1PM no internet. I looked up for updates on their website: “ We’re investigating an issue in Woolavington, Chedzoy & Bawdrip impacting around 463 customers. We’ll update this page when we have more information.” No update since then.
Ive been a custumer for over 1.5 years, and this my first complain, but I have been having issues for quiete a while. I tried to reach custumer service just several days ago, waited over 15 minutes, no luck. Same happend today, custumer service is unreachable, waited for 15 minutes, no luck, however when I needed to contact sales, they answered within few minutes.

Absolutely delivered on all promises: swift, faultless installation; above-and-beyond upload and download speeds; telephone line with UPS; very responsive and informative customer service. Overall, excellent.

No customer service, emailed to change direct debit and it's supposed to be 4 days. 7 days no reply. Hanged on line for 20 mins and no answer twice with customer service. No online options to do any of these basic things.
Im prob going to cancel during cooling off period but no way to do that if they dont respond!

Matthew was very clear and presise in telling me everything I needed to know about leaving BT and coming as a new customer to Truespeed

Matthew was really clear and efficient! I would definitely recommend, I was given all options for a vulnerable family member and have the right contract for him. Many thanks to Matthew for his patience.

The internet connection is great when it is working but it drops out frequently for short periods of time making it frustrating to use

trying to call their so called helpline to cancel my contract. I wanted to stay with them, the actual broadband has been great. I signed up the minute they came to our area, but this year the best deal they would offer me was more than twice the price of other providers. That to me is great big "F off" so i decided to switch.
The first time i need to call their customer services....35 minutes of their repetitive bloody call music, still no answer, and it's the only way to cancel. No app. no online portal no option. So no doubt they staff the cancellation line with one half deaf old grandma and sod you if it takes six hours to get a response you're paying them for the bloody call, so what do they care. Had to hang up after forty minutes with no response. Will try later and update.
2nd October 8.30am 25 minutes no response
2nd October 10.08am 37 minutes call cut off by Truespeed
3rd October 09.08 35 minutes - finaly got through - and when i could speak to someone it was great, lovely guy on the end of the phone

Customer service is none existant if you manage to get a reply to many emails sent they do not answer the questions asked.
And when you report an outage they say you never had one?
When your contact it about to end acording to ofgem thay have to inform you "Your provider must send you this notification, by text, email or letter, between 10 and 40 days before your contract comes to an end. This information must include:
when your contract ends;
any notice period for leaving your provider;
the price you’ve been paying until now, and what you’ll pay when your contract is up;
your provider’s best deals, including any prices only available to new customers; and
details of other contracts that you have taken as part of your bundle, including the end dates for those contracts"
Which they dont and when you ask for that information they do not provide it just Ghost you.
Weeks later and still no answers and they are no going to disconect us knowing we are vunarable and unable to speak over the phone and we do not go out and rely on the internet for everything Avoid truspeed

I had a great experience with Dave Williams, who installed my new StruSpeed internet yesterday. He was very professional, friendly and helpful throughout the installation. He explained everything clearly, worked efficiently, and made sure everything was set up properly before he left.

I’m very happy with the service and would definitely recommend Dave to anyone. Excellent service from start to finish. Thank you, Dave!

PLEASE COULD SOMEONE REPLY TO ME!!
I have only been with Truespeed for a couple of months, we changed from Gigaclear 500 to Truespeed 600 - i was promised it would be much faster (it was already fast enough before) i only moved from Gigaclear due to a price increase.
Truespeed has been dropping out ever since we had it, it doesnt reach very well the office outside the back door nor upstairs, its very slow!
I have emailed support 5 days ago and have been on hold this morning for over an hour, i've called back and selected all the options available in the hope ANYONE will speak to me and NOBODY is answering the calls, it plays incessant music until it finally cuts you off!

PLEASE COULD SOMEONE REPLY TO ME ASAP

I called today for some help and advise on your Truespeed broadband deals, as you were recommended by my brother. I was then connected to a very pleasant gentleman called Matthew Vailes, who was very helpful with all the information he gave me. All the information was very well explained, so pleased that I have now signed up to have the broadband connected in the next couple of weeks. The service I received was excellent, so I hoping my broadband will be the same. Many thanks.

Corey and Jake were brilliant! Tidy, knowledgeable and finished to a high standard. The cabling was invisible through the garden and into the loft. A great service

I noticed that my price had increased substantially following contract expiry.....
I phoned to discuss options. Telephone not answered. After 30 minutes I gave up
Phoned next day. After 20 minutes I got cut off
I emailed. Response 10 days later gave a quote for new contract that was much higher than that available from other provider. Eventually Truespeed broadly matched other offer, and I have renewed. I like to support a business that is local to me. The service, when one gets it, is good.
When I signed originally with Truespeed customer service seemed excellent and standard pricing was competitive. This seems no longer the case.

I run a business and Truespeed inconsistent service delivery has severely impacted my business and resulting in losses. Why buy out another business County Broadband if you can't deliver? Too many outages in a short period of time - the value I expect from you is consistent delivery / availability of broadband service.

Lesson learnrt here is to stick with major broadband providers, cost saving is not worth it, at least I know they have the resources and capabilities to promptly address issues as at when they happen. Additionally, let me not even begin with the appalling customer service. You could just tell this is not yet a well established business, not worth the hassle!

Truespeed, truly hopeless, when things go wrong!
As a former County Broadband customer we had no issues to speak of. Wind forward to Truespeed; since they took on the CB contract in August we have had four long outages in the last few weeks. This morning with important online meetings planned, all were missed impacting work flow. This is so annoying and massively inconvenient, we are in a very rural area and need this line to work seamlessly. And as for customer service be prepared for a L-O-N-G wait - you begin to wonder if customer service is inundated with disgruntled customers or understaffed! When I finally spoke to someone this morning (55 minute wait) we were told technicians were on their way to fix the issue, three hours after the outage began, and no timescale on reconnection. We are so so very disappointed with the service, non-service, we are receiving; we will be departing Truespeed just as soon as we can without penalty!!

Things didn’t exactly bode well when our service experienced an outage a couple of days after joining. When it works it is great, speeds are better than we could expect in our rural village, albeit that is changing with Openreach now building and 500mbps 5G also on offer.
We have experienced about 6 outages in 7 months, some of which spanned entire weekends. Doesn’t sound too bad except when you compare that to 2 outages in 5 years with BT. It’s difficult to work from home when you gamble with reliability and it’s compounded by the fact there is no customer service or technical support line out of hours, it’s all via email with a “we aim to respond in 4 business days” response.
This company has bought out and merged others into its brand but unfortunately their network infrastructure in the East is dire.

Questions answered & broadband apointment arranged. Matthew helpful and polite

Matt was amazingly helpful setting up a new account and ensuring we could access it asap. He is by far the nicest and efficient person that I have spoken to in a customer facing role. Thank you!

The two engineers, Corey and Brad, were extremely helpful and respectful of our property. They were quick and efficient, explaining what they were doing throughout the installation and made good on any disturbance caused by the necessary work