Trooli Omdömen 6 368

Trooli have been great! Customer service from Amy has been excellent along with a constant stable high speed internet connection. The best I’ve experienced, especially in the countryside where I live!

Effecient friendly service. However, script repeated itself at least 3 times. If online switch had worked correctly would not have needed this all.

So far, and I have only just placed the order with these guys, the service has been exceptional. Router delivered this morning, when they said it would be, install date set... I will write a further review once the service is installed, but so far, its been outstanding

My query was answered quickly and clearly about my billing,by a very pleasant young lady called Samantha. Very happy with Trooli as .my full fibre supplier. It was installed very efficiently and site left very tidy where they worked. I would recommend them.

I recently renewed my contract with Trooli. Patrycja was very helpful in explaining to me which package deal would be best for me. I have never had any problems with Trooli so far. They offer a reliable and friendly service.

Very happy, everyone at Trooli have been very helpful and the speed is so goo.

Sabelo was very helpful with my query. I needed to add the 2.4 frequency to my drop down list to enable a smart device. He explained everything and resolved quickly.

Zama was very helpful today!

Just signed up to have trolling installed and had a lovely man called George Hodgson on the phone who went through all my options and was very helpful and friendly. So far 100% for customer service and hopefully the broadband is as good as there customer service is.

Had a easy switch over from EE to Trooli with the help from Belmirro Khoza. Had all the answers to the questions I asked. Now waiting to be connected, Hopefully that will go equally as well as joining Trooli.

Amy is very helpful and I’m very happy with service Amy gave I’m greatful for Amy

Rock solid service and reliable speeds.

Does what it says on the tin.

We recently made the switch to Trooli. The process was seamless. George helped us through each step, and was extremely helpful and made everything so easy. Our new internet was installed within a week and currently working much better than our previous provider. Even the person who did the install was very knowledgeable. Glad we made the switch!

Trooli Helpdesk needs to be renamed Trooli NoHelpAtAll.

I have Trooli fibre installed at my home and I rely heavily on broadband for my work as I work from home.

For technical reasons still not explained to me, my fibre has been down for the last 36 hours. The Technicolour router is stuck on PPP Connecting basically and whilst the fibre link is up the PPP authentication will not establish. This is a problem caused by their equipment, service provision and authentication credentials not working. As they are the Administrator for the equipment, I cannot do anything to fix it.

After reporting this yesterday and chasing them for an answer following more than 5 emails and phone calls, I have been informed the earliest they will be able to get an engineer out to "try" and fix it is 11th May.

Trooli's competitors get out to their customers same day or next day latest. 11th May will be 5 days after their system broke.

What's more frustration is how their Helpdesk team have been told to deal with this. There seems to be little point them answering the phone because they just tell you what you already know. There is no path for escalation to get an engineer out quicker. I asked to contact a senior manager because this matter affects the running of my business and I was just stone-walled and the same thing was repeated over and over. There is no-one to escalate to basically and 11th May is the earliest.

I said "I would PAY for an engineer to come out quicker." Not an option. We don't have any engineers available until next week !

Can you ship me a new ONT/router or whatever is needed and I can do the install over the phone ? Not an option, "we don't do that !"

Can you give me a contact email or engineering department number to escalate the matter to because this is urgent for me (I know its not for them!) "no, we do not give out those details, try calling tomorrow"

Absolutely atrocious service.

Excellent after sales service from Marry and Ruth

Good customer service and very professional. Left BT to join them, they offered better internet speed too.

Today I changed to trooli broadband. What a difference in speed going from 47mbps to 900mbps. Shaun and John were great making the whole transfer hassle free. The guys were very neat and tidy doing the work making me totally relax as they installed everything. I highly recommend trooli broadband as even the help centre were easy and quick to advise when I first contacted them. I’m very happy with today’s outcome as it was a completely hassle free install. Thanks Guys. Gordon

Prompt phone call response to my email from Sacha who was very knowledgeable and helpful which resulted in me renewewing my contract for anther two years. As usual great service from this company

I rang Trooli with a question about their service before I changed internet provider, and the guy I spoke with (Kash) was really helpful, not just with my question, but in enrolling me over the phone - with no form-filling hiccups. Thanks, Kash, and well-done Trooli!

I called Trooli's Customer Service to find out about their broadband packages. Spoke with Connor who was a pleasure to deal with.
He explained the differences between the packages, set us up as a new customer and booked an installation date.
A really smooth and easy procedure and, having read other reviews, I'm sure installation will be the same.