Trooli Omdömen 6 354

Sphokazi spoke well and made my call calming

Spoke with Kash at Trooli regarding moving home. I wanted to stay with Trooli as my experience with them has been brilliant from the start, have had a few dips in service which is to be expected. But very rarely!
When speaking with Kash, he was so helpful, offered me a reduced rate on what I pay at the moment, but decided to go with a better package, had an install date the day after we move and had all the proper communications that our current package would be cancelled.
Kash and the team have made moving a little less stressful!
Will alway recommend Trooli as I have never had better customer service and high speeds at a low cost!

I've been connected for 2 weeks. Trooli Full Fibre Broadband works fine, 9x as fast as the previous BT copper loop connection and at half the cost. Installation was on time and pretty painless. However it did take hours to reconnect all the smart devices in my home to the new router, that's down to me not Trooli. Definitely a thumbs up from me.

Have been with Trooli for the past 2 years and have had a rock solid broadband service. I was about to cancel and go elsewhere but a last minute change of plan( caused by another broadband supplier not doing what they said they would) has allowed me to re- contract with Trooli with great customer service supplied by Sacha.
Heres to another 2 years of brilliant full fibre broadband.

very friendly and informative. No question was too much effort to answer clearly and concisely. Very knowledgable about the service and the equipment. Thanks

Very helpful easy to understand and very patient with older customers!

Had a few set up issues but once resolved I've had two years of trouble free service. Just negotiated a new contract with the renewals team - a big thankyou to Sacha who made it nice and easy 😊

I decided to switch to Trooli on the recommendation of a neighbour, who had also had great service from Connor. Connor explained the process clearly and answered all my questions and got the process to switch moving efficiently. I got an installation date the same week.
Compared to my previous BT contract I will get 20 times the speed for half the price. Highly recommended.

Refreshingly good customer service from Trooli, Shadai was excellent. I'd highly recommend Trooli fibre.

Kash was very helpful and provided clear explanation of the services.
Checking on the JUP access was very prompt and an installation date has been rapidly agreed.

Graeme was efficient, friendly and professional.

Shaun was very friendly and worked hard to get our connection going. He had to check on various terminals around the neighbourhood that weren’t easily accessible so it became a lengthier job than expected. It probably would have been better as a 2 man job but he did well solo. 10/10 for effort. Cheers!

Great and fast install of my broadband, had it for 3 weeks now high speeds and very stable. Great customer service and great price.

Graeme and John installed my broadband and were very helpful and professional.

It was an easy set up and all staff I spoke with were very helpful and considerate

really happy with my experience, Mikyle helped me through the whole process and he was very helpful and not pushy. Exactly the kind of service you want but dont always get from a sales call.

Installation by Graeme was quick and efficient. Work was tidy, and everything was clearly explained. Would recommend.

Moving into a new house is always stressful, and when our previous provider couldn't assist with moving our wifi over, Trooli came to the rescue! Our house is grade 2 listed so there's many restrictions, but Kash was so patient and amazing over the phone, and the very next morning we were up and running!

Excellent service, and looking forward to many years as a Trooli customer!

Spoke to Bel Khoza explained everything very clearly and installation ran smoothly. Customer service very good. I have been with Sky for 26years and their customer service do not know what they are talking about. Would recommend Trooli.

Excellent service I should have changed a long time ago

The install was carried out efficiently by two very polite engineers and I was up in running in no time at all. I'm impressed by the competitive monthly subscription and also with speed of Trooli broadband and will be more than happy to recommend them to friends and family.