TravelStaytion Omdömen 

184
TrustScore 4 av 5

4,0

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Great location, walkable into town , shame there was no booklet regarding area, WiFi etc, even though an email came through quickly

Företaget har svarat

Betygsatt 1 av 5 stjärnor

So ein Schande! Alles super gebucht über Hulidu. Travelstytion hat meine Trasaktion einfach nachträglich zurückgeschickt ohne Begründung und die Reservierung wieder storniert. Ich buche dort sicher... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The accomodation was exceptional - very clean. Facilities was excellent. The apartment was within easy access to the local restaurants and supermarket. Easy access to the tourist attractions but you... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Use at your own risk. This company is okay with their host(s) using deceptive photography to falsely misrepresenting an accommodation. They will defend the host rather than the good and honest people... Se mer

Företaget har svarat

Företagsinformation

  1. Uthyrning av semesterbostad

Skrivet av företaget

TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

184 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(184)

102 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Recommend a stay here and will definitely use again

Recommend a stay here, clean, tidy all amenities you need and a short walk to City Centre

27 september 2025
Omdöme utan inbjudan
Logotyp för TravelStaytion

Svar från TravelStaytion

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Best Regards
TravelStaytion

Betygsatt 5 av 5 stjärnor

Comfortable and so much more !

This is a lovely property.
The gardens are lush, the pool is perfect, there's inviting outdoor spaces to relax and dine, and the bonus of secure off street parking.
If you like to cook the kitchen is well equipped. The bedrooms are generously sized and the beds are comfortable.
We were two couples so great to find a place where each couple could have a private bathroom and a king sized bed.
It is a quick drive or bike ride to a number of towns and grocery stores. There's restaurants about a 15 minute walk away.
Our host was timely and responsive to emails and questions.

17 september 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear MJC,
Thank you so much for your great review! We really appreciate it and hope to welcome you back soon.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Loved our Chania apartment stay

Loved our Chania apartment stay! This place was perfectly located to walk to old town and the harbor. Convenient to grocery stores, bakeries, dinner spots,shopping and more. The apartment was clean and spacious with all amenities needed! We really enjoyed our stay.

13 september 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Michelle, Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay and found the apartment comfortable and conveniently located. It would be our pleasure to welcome you back anytime.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Location girasols

Residence parfaitement bien entretenue
Les extérieurs espaces verts ainsi que la piscine
Emplacement stratégique pour visiter l'île sans trop faire de voiture
Proche de toutes les commodités
Boutiques plages bars restaurants
Je recommande

14 september 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Christine, Thank you for your kind review! We truly appreciate your positive feedback and recommendation. It’s wonderful to know you enjoyed both the property and the location. We hope to host you again soon!

Best regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Great accommodation, close to the heart of Chester!

The property was just as described and photos. Great location, walkable to Chester town centre. The guest care team were brilliant with clear instructions, great communication throughout.

The property was spacious, clean and full of great amenity.

Will definitely consider stopping emhere or at one of the other one of their properties

18 september 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Matthew, Thank you very much for your kind review. We are glad you enjoyed the property and our service, and we would be happy to welcome you again in the future.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Rome Apartment Vacation Rental

At first a little confusion between the Marriott Villa, Travelstaytion & Mybnb emails but in the end all went well and was coordinated to my satisfaction.

20 augusti 2025
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Svar från TravelStaytion

Dear Pedro, Thank you for your kind review! We’re glad everything was coordinated smoothly in the end and that you had a satisfying experience. We look forward to welcoming you again! Best Regards TravelStaytion

Betygsatt 5 av 5 stjärnor

Lovely spacious villa…

Lovely spacious villa with fantastic pool and outdoor area.

2 september 2025
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Svar från TravelStaytion

Dear Richard, Thank you for your wonderful feedback! We’re delighted you enjoyed your stay, and we hope to host you again soon. Best Regards,
TravelStaytion

Betygsatt 1 av 5 stjärnor

Booked and paid for a villa 4 months in…

Booked and paid for a villa 4 months in advance but canceled our reservation a few hours after check-in with no justification at peak season in Kefalonia

17 augusti 2025
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Svar från TravelStaytion

Dear Grigorios,

Thank you very much for your honest feedback, and please accept our sincere apologies for the inconvenience you faced during your recent experience with us.

We completely understand how frustrating it must have been to face a last-minute cancellation from your host, especially on such short notice. While this situation was unfortunately beyond our control, we regret the disruption it caused and the limited options it left us with to arrange a suitable alternative. We truly hope that the compensation offered helped, even in a small way, to ease the inconvenience.

It would be our genuine honor to welcome you again in the future and ensure you enjoy a smooth and worry-free stay with us. Once again, please accept our heartfelt apologies and our appreciation for your understanding.

We remain at your full disposal for any further assistance.

Best regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Perfect stay

The villa was very nice, we loved the pool the beds are great. We were a family of 4 with teenagers. We rented through Hotels.com, it was easy to communicate with lessor. We rented a car and visited different beaches during our stay. I highly recommend this wonderful villa.

11 augusti 2025
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Svar från TravelStaytion

Dear Sara,
We really appreciate you taking the time to share your experience with us. We look forward to working with you again in the future!
Warm Regards,
TravelStaytion

Betygsatt 1 av 5 stjärnor

Said pets welcome

Said pets welcome, then (after booking) we get told we have to pay 96€ per day for a second pet! And when try to cancel get less than half what we already paid back!
Avoid! Avoid! Avoud!

16 augusti 2025
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Svar från TravelStaytion

Dear Dmaher,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. To better understand what happened and to provide you with the right support, we kindly invite you to reach out to us directly at customerservice@travelstaytion.com
or by phone at +44 (0) 20 3624 0359.
We would be more than happy to carefully review your case and offer you the necessary guidance and assistance.
Best regards,
TravelStaytion

Betygsatt 3 av 5 stjärnor

Appartment sucks, service afterwards ok!

We booked an Appartment via Travelstaytion. The appt was offered by Wonderfulitaly.eu
(see review)

We did have a dispute about the appartment. Yes, disappointing.

Travelstaytion did resolve the dispute to our satisfaction. Professional, friendly en swift.

14 augusti 2025
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Svar från TravelStaytion

Dear Kwastenaar,
Thank you for taking the time to share your recent experience with our services. Your feedback is very important to us, and we truly appreciate your honest comments.
We are pleased to hear that the resolution was satisfactory for you. Should you require any further assistance, please do not hesitate to contact us directly.
Best regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Location

Location, easy access, great service and clean. Would love to stay there again

2 augusti 2025
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Svar från TravelStaytion

Dear Lee, thank you so much for your wonderful feedback! We’re delighted you enjoyed your stay, and we’d be happy to welcome you back anytime.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

We had the absolute pleasure of staying…

We had the absolute pleasure of staying in this beautiful home in Crete for three weeks, and it was nothing short of amazing. From the moment we arrived, the hosts welcomed us with such warmth and genuine hospitality that we immediately felt at home. The house itself is stunning – immaculately clean, incredibly spacious, and filled with natural light. Every room is thoughtfully designed, creating a peaceful and comfortable atmosphere. The amenities available made our stay effortless and relaxing. Whether we were preparing meals, lounging indoors, or just enjoying quiet moments, everything we needed was right at our fingertips. The hosts went above and beyond to ensure we were comfortable. They were always attentive, kind, and gracious – truly some of the most accommodating people we've ever encountered on our travels. Their attention to detail and sincere care for our experience made a lasting impression. We couldn't have asked for a better place to stay while visiting family on the beautiful island of Crete. This home was the perfect sanctuary during our time here, and we are so grateful for the incredible hospitality. The location was absolutely perfect. We were just a short drive from some of the most beautiful beaches on the island, and close to a lively downtown area filled with wonderful shops, delicious restaurants, and vibrant nightlife. It was so convenient to explore everything Crete has to offer while still having a quiet, peaceful home to return to each day. To anyone considering a stay here: don’t hesitate! This is a rare gem, and you will be well taken care of. We will definitely return when we’re back in Crete!

11 juli 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Kleo,

Thank you so much for your wonderful feedback. We are truly delighted to hear that you felt at home and enjoyed every aspect of your stay. It was a pleasure hosting you, and knowing that your time in Crete was memorable means a lot to us. We look forward to welcoming you back whenever your travels bring you here again.

Best regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Amazing place

Amazing place

26 juli 2025
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Svar från TravelStaytion

Dear Gilles, thank you for the great review! We are so happy you loved your experience and can’t wait to have you back for your next holidays. Until then, we are here if you need anything.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Creta 2025

Ottimo soggiorno appartamento bello, pulito, ottima vista mare.

21 juli 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Simone,

Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay. It was a pleasure hosting you, and we hope to welcome you back again soon!

Best regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Very beautiful stay

Everything was perfect and clean, very comfortable. The host was very kind and helpful.

18 juli 2025
Omdöme utan inbjudan
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Svar från TravelStaytion

Dear Melisa, thank you for your kind review! We're glad to hear that you had a comfortable and pleasant stay. It was a pleasure hosting you, and we hope to welcome you again in the future.
Best Regards,
TravelStaytion

Betygsatt 1 av 5 stjärnor

Please do yourself a favour and avoid…

Please do yourself a favour and avoid this company they use 3rd party accommodation providers and do not communicate with them my booking was cancelled minutes before my check in time and I was left stranded with nowhere to stay with my family in an area which is very popular and most placed are fully booked I had to spend a lot of time and money to accommodate me and my family and the best Travelstaytion could do is apologise and refund me If I was you I would book with another company who have the facility to organise alternative accommodation in situations like this please avoid booking with this company to save yourself the nightmare me and my family where put through.

19 juli 2025
Omdöme utan inbjudan
Logotyp för TravelStaytion

Svar från TravelStaytion

Dear Arjun,
Thank you very much for taking the time to share your feedback.
We would like to extend our sincere apologies for the inconvenience you experienced, particularly due to the last-minute cancellation of your reservation by the host. Unfortunately, this decision was beyond our control and left us with limited time and options to arrange a suitable alternative for you.
Please rest assured that our team made every effort to assist you promptly under the circumstances. We truly hope that the full refund, along with the goodwill voucher offered, has helped to ease some of the disruption caused.
We are currently reviewing this case with the host to help prevent similar occurrences in the future. Your experience is very important to us, and we remain committed to continually improving our service to better meet your expectations.
Should there be anything further we can assist you with, please do not hesitate to reach out.
Best regards,
TravelStaytion

Betygsatt 1 av 5 stjärnor

Avoid they charge 25% as commission

I found out that nearly 25% of the price for my holiday accommodation was taken by TravelStaytion as "commission". I contacted them to ask exactly what the extra money was for and they replied to tell me it was simply their commission. They offer no value for this money, they are simply acting as a middle man, with their hand out for your money. I urge you not to use them and book direct.

Update: TravelStaytion has replied to this review by stating that this is standard practice in the industry. They also point out that the 25% commission isn't all theirs, but made up from multiple providers. I have no doubt that this is standard practice, and that is the point. TravelStaytion have pointed out that there are circumstances where there is indeed many middlemen, all with their hand out wanting your money, offering no real value for it. None of us should be surprised by this of course. The lesson is to always attempt to find the route to book direct. A feat becoming more and more difficult over time.

4 juli 2025
Omdöme utan inbjudan
Logotyp för TravelStaytion

Svar från TravelStaytion

Dear Tom,
Thank you very much for taking the time to share your thoughts with us , we truly value your honest feedback.
We would like to take this opportunity to provide some further clarification. As mentioned in our previous communication, our properties are listed across various platforms, each applying its own commission rates and pricing structures. This is a standard practice in the industry and reflects the operational model of each platform.
Additionally, please note that the commission amount you are referring to is not charged by us directly, as it encompasses fees from multiple platforms involved in the booking process.
We hope this explanation provides clarity, and please don’t hesitate to reach out should you need any further assistance.

Best regards,
TravelStaytion

Betygsatt 1 av 5 stjärnor

Promised Voucher Then Refused – During Wartime

I had to cancel a €3,000+ trip due to the war in Israel. TravelStaytion (on behalf of Theros Villa) told us in writing that if we canceled, we would receive a full-value voucher valid through October 31, 2025.

We followed their instructions, canceled, and even received written confirmation from Booking.com that the voucher was active. But after all that, the property is now telling us that they won’t provide the voucher anymore because “flights have resumed” — even though our cancellation happened before any commercial flights were reliably operating from Israel.

We’ve made multiple international phone calls to Booking.com — over 20 minutes each — with no resolution and unnecessary charges.

We no longer want to stay at this property due to the way this has been handled, but we are asking for what was clearly promised in writing. This experience has caused emotional and financial stress — during wartime.

We are still waiting for Booking.com and TravelStaytion to take responsibility and honor what they confirmed.

Update (July 2025): The company’s reply below is inaccurate. We never declined the voucher - we followed their instructions exactly. Also, we were never offered the “long” voucher terms they now reference.

After ongoing delays, miscommunication, and what felt like attempts to avoid honoring their original promise, they eventually agreed to resolve the issue. We were able to close it directly with them over the phone, outside of Booking.com, only after escalating via this review.

As of now, we are still waiting for their written confirmation of the new booking (made last Friday), and we hope that will be sent soon.

24 juni 2025
Omdöme utan inbjudan
Logotyp för TravelStaytion

Svar från TravelStaytion

Dear Elina,
Thank you for sharing your feedback.
First and foremost, we truly regret the circumstances that led to your cancellation and sincerely apologize for any stress or inconvenience you may have experienced. Please rest assured that guest satisfaction remains our highest priority.
To support your request during this difficult time, we offered a voucher for the full value of your accommodation, valid until the end of the 2025 season. This was a goodwill gesture, extended beyond the original cancellation policy which did not allow for a full refund.
As our records show, the voucher was initially issued, and we understand you later declined this solution. Unfortunately, without acceptance of the offered alternative, we were unable to proceed further.
We remain open to assisting you and are happy to revisit this matter in collaboration with our partners if new information becomes available.
Best Regards,
TravelStaytion

Betygsatt 5 av 5 stjärnor

Best Vacation Stay…EVER!

In all my years of traveling, I’ve never had a vacation stay in a more roomy, clean, feature-filled and welcoming place! The staff that made my stay a success was equally impressive. Courteous, attentive, thorough, thoughtful and CUSTOMER SERVICE SUPERSTARS! They now have a customer for LIFE.

30 juni 2025
Omdöme utan inbjudan
Logotyp för TravelStaytion

Svar från TravelStaytion

Dear Gus,
Thank you so much for your lovely review! We're very happy to hear you had such a great stay and that our team made you feel welcome. It would be a pleasure to host you again anytime!
TravelStaytion

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