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Good communication with the agent Sarah, who handled our many queries about timings, prices, multiple journeys and drivers very efficiently.
We waited a day or two to get the driver's name once the booking was confirmed, but it was a bank holiday weekend so can be expected.
The driver was really good, turned up on time, very easy going, friendly, communicative. First time using them and can't fault the service.

The driver contacted me the day before our trip, it was great to have his contact details and meant I didn't have to worry.
Michael (the driver) was there when we got to the pick up point and was friendly and polite.

The one star is for the original quick communication.
We booked a bus transfer for 21 people from Stoke to Liverpool for a hen party. I booked the transport to leave at 10.30 to be in Liverpool for an activity at 1pm. Initial communication was thorough and fast. £200 deposit paid.

The buses did not turn up!! I rang the company 4 times, one time i was transferred and the phone went dead I was told that Sarah who organised the booking was off work, but she answered emails later that day.
I was told repeatedly they would find out where the buses were and call me back.
At 11.26 they rang to say the buses would not be coming but did I still want them to do the return journey!! Clearly the answer was no.

We had to organise a combination of uber taxi transfer and some people drove in there own cars.
We were late for the activity we booked, no compensation and awaiting deposit to be transferred back.

Driver was brilliant, on time very friendly and accommodating as we wasn't sure what time we would be returning. Just said call me when you're ready.

The coach we hired NEVER TURNED UP! No one is answering the phone, and we can't get in touch with them; the number's been disconnected. That's £540 down the drain and a group of boys late for D of E. WORST COMPANY.

The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on time. He kept us informed of our progress and did his best to get us to our destination on time but obviously had no control over the hectic London traffic.

We booked a very last minute (morning of the flight) bus transfer to Birmingham airport and Alex Hart went absolutely above and beyond for us.

Alex was extremely lovely and very quick with getting back to me, my family and I were very impressed with the service we received with this company. Our driver was so pleasant and also took the extra mile for us to ensure we got to the airport on time and took us directly to the entrance which was greatly appreciated with all the luggage we had with us!

We were so worried about transport as it was literally the morning of our flight but within minutes of calling we received a quote and a confirmation of transport - worth every penny and made the initially stressful morning an exciting start to our holiday. Cannot thank Alex and our driver enough!

Was convinced by the cheap prices compared to other companies but they do say you pay for what you get and we didn't even get half what we paid for! I would rather give no stars for this booking.

The organisation and communication at the beginning was dreadful, I even had to tell the sales agent how to update the invoice at least 4 times as he was sending over the wrong information and then on "copyright" stamped pages?!!?

We paid slightly more the have a "VIP" minibus for a work trip, this was a nice Mercedes with leather seats and tables for passengers inside from the photos that were sent. However, on the day, a bus not even shown on their website turned up which was bright colours with charity branding all around and miss matching interior and broken parts and no hub caps and peeling paint. My team sent photos of the bus before they got on and I am shocked that not only was the "VIP" bus that we paid for not show up, but it wasn't even a bus from their site or anything that was previously shown to me.

I would never use this company as it is false advertisement and a worry of where the vehicle actually came from. If I could add photos to the review, I think others would also be extremely shocked at what turned up and what was paid for.

The worry of not being able to trust a driving company is not great, so I wouldn't advise anyone to use this company as you have no idea what will show on the day. I have also had radio silence from this company and that is also another big worry as it was also very difficult to speak with people about the booking once I had already paid.

Alex and her team at TransportHubUK are always so accommodating and helpful to our requests. We take small groups of children on outings, and we always feel very safe and comfortable and well taken care of. Alex is great at handling our requests and making sure we have everything we need. We have used them multiple times, and will continue to do so.

Alex Heart is a very compassionate staff, kind and supportive. Well respective with good communication skills. I will use your service again and again because of the service I received from Alex. Thank you so much Alex

Emma looked after us before and this is why we came back to her and Transport Hub again for a more complex arrangements for visitors coming to us from abroad. Emma helped us arrange complex movements from airports and to multiple hotels. Should we have other arrangements I will return to Transport Hub and Emma's Help! Recommended.

Jackie and the Transport Hub team were very accommodating for a last minute request. They got us a van for the next day to take us on a long haul drive (4-5 hours drive each way). Jackie was even willing to stay in the office past working hours to make sure our trip was confirmed. I highly recommend this company and appreciate their dedication. The cost was reasonable considering the last minute nature of the request and the long drive plus wait time. The van was not luxurious, but it fit our 12 passengers and baggage sufficiently. I would book with them again.

I had a good experience with Transport Hub.
When I first started planning for my trip to London from Paris . I contacted TransportHub UK.
The agent Sam Lee helped me to organise the tour for a day to sightseeing the different sites in London. She is a real sweetheart. She gave me extra advices about the city without asking her.
The Driver Ahmed was professional and kind during the journey.
I do recommend the service and will use again when come back to London

Did not show. I had a party of 10x 15 year olds on their way to go-karting i.e. a fixed time slot. No warning despite me calling that morning to check all was well. Strongly recommend you do not use this website.

Hired an 8 seater mini bus for work team to attend a colleagues funeral! All was good and communication good with Sam Lee, however once we got to the first destination and then to the burial site the driver was not very sympathetic at all, kept going on about timings and money and how it will cost more and they didn’t communicate with them well about the times and he had a job at 1pm when in fact we booked him out until 1.30pm.

In the end as he was moaning so much he asked for extra money and had to give him £50 cash just to shut him up and take us to our destination!

Sent email Sam Lee but communication has ceased !!

In the end it was fine but very insensitive driver and didn’t appreciate having to give him
Extra for cash in hand rather than the company making aware of any extra costs !!

Sarah Frost helped me book four Journeys and made our trip really comfortable. Will definitely book again when travel to London in the future.

Emma (arranged booking) Shaf (driver) was a credit to the organisation. From booking to collecting us and bringing us home the service was excellent and very professional. We can’t thank you enough. We definitely recommend and will be using for all future events. Many thanks both.

Use them every year, never had one problem, Always on time and a really really reliable service, always happy to help, will definitely carry on using.

We was looked after through the whole process from booking to collection and delivery. The mini bus was a nice bus clean and tidy and everyone had a smooth journey. Highly recommended. Thank you.

The company was very easy to deal with, it was a complicated itinerary, followed out to the letter.

The driver was excellent, very professional and polite.

Emma on the admin side was very efficient and reassuring