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I was really concerned about the 1* reviews, but proceeded with booking a 33 seater coach for a return journey for my 60th birthday. The price was competitive and the communication with Anna at Head Office was great. We were given the driver's details (David) the day before, and I was able to give him a what3words location to help him find us as we are quite tricky to find. He was brilliant, arrived on time and was ready to scoop us up at the end of the evening. I would use this service again, perhaps for my 70th!

The transport arrived on time the driver was very caring helping some of the people off and on the bus as they were not 21 anymore
Driver was professional and caring

They were amazing, so professional and lovely to work with will definitely be booking again; I used them for a cohort of international clinicians and it was successful!

Transport hub helped with our requirement with very short notice. Staff members are very responsive and are willing to assist with all needs.

Nice and perfect service. Reasonable price.

The service was great and Sarah was a fantastic and a really kind person, the best agent you can deal in. I would deeply recomend this excellent company. We can’t wait to book another trip soon !!! Thank you very much !! Lídia Martin

I have had good experiences with my past bookings for groups in London. Sarah is very reactive and helpfull by email. I recommend.

Great company, took a group of us to Glastonbury festival. Really nice driver and service even when we found it difficult to find the correct entrance.

Avoid this company! Same story as in other reviews - bus broke down etc. Rude customers service.

WARNING:Mini bus for 10 never turned up. Tried to call the 24hr number and it rang out. No other contact details worked. We paid over £100 upfront. This meant that 10 of us were absent to our Aunts 80th birthday, the last time we are all likely to be together and half her party absent. We called Transport hub the next working day and spoke to someone who said we had cancelled our mini bus and that they had emailed us. This was a lie, we paid over £100 upfront & never received any email from Transport hub UK apart from demands for £120 upfront!! They have said they will refund but refused to tell us who the refund would be from and hung up on us. I am so thankful I had the foresight to pay for this on my credit card and have referred it back to them. It is too distressing to have to deal with Transport Hub UK, their lies, unkind & rude customer services any further.

I booed a 16 seater to ferry mates to my party venue then multiple pick ups stretching until past midnight. Everyone said Paul the driver was patient and helpful and pleasant. the venue was a tricky place but there were no isssues. Communications were good as I was given his number. I note some negative expreiences and suggestions that 5* are 'seeded' but this is a genuine happy customer.

Booked a minibus for 25 people. The cancelled last minute and said that I need to pay £100 in order to get a new one. Then, this one did not go through either. Seems like a complete scam.

I had no communication issues. My agent Jackie was wonderful! He discussed my options and explained process well. I always get responses via phone or email.
The bus driver Scott (Bobby) was polite and helpful, nice man 👍🏾

I will definitely use this service again and recommend to others.

It took 2 months for journey details to be right.
Impossible to get in touch with them by phone or email. They dont answer emails. When calling and asking to speak to my agent - they transfer you through. Nobody pick up. Call again - they say "well, I am in Manchester and she is in London. I do not know if she is at her desk". Other agent cannot help you. Very rude staff having a go at me why do I need to amend travel details.
Once they had my money, 2 days later they said that the bus is broken but I can have another one (same capacity) for 100 pounds more. I said I suggest they cover the difference as I paid for the quote. They answered "thank you for your suggestion, your trip is now cancelled". That was 9 days before the event and they thought it was a wedding.

Once i hot full refund I was over the moon I don't have to deal with rude, incompetent mess of a manager.

I got Investtravel and got sorted in one day. Highly recoment them.
But Transport Hub UK?
RUN AWAY FROM THEM!!!!!

Appalling company. Paid in full for a minibus for 8 people, but it didn't show up. I called the number I was given for the driver who told me he had cancelled several days before as he had not been paid a deposit, despite me having paid in full. They then lied to say a minibus had broken down. I was left embarrassed and scrambling for alternative treatment. Avoid this company at all costs

On time, great (unexpected) luxury vehicle for 18 people, helpful driver and booking service

I Had a journey and Alex was really helpful
I highly recommend the company and i will certainly use it again

Easy to work with, always good and fast response and always in time. 👍
My best recommemdations.

Taylor was very helpful we were a team of 18 people and we managed to get the minivan reserved and booked for us on the strike weekend. Driver was friendly as well. I will definitely book again.

Second time using the company one for a very long journey and one for a slightly shorter journey. Communication was good. Had a slight wait both times for collection to the event/venue, unsure if this was due to traffic or not setting off early enough.

Could do with having toilet on a long distance journey as we travelled 5+ hours and had 1 or 2 maybe toilet stops.

Used August 2022 and 2023.