I received an excellent service while choosing tiles for the refurb projects in my home. Oli was patient, knowledgeable, and really listened to what I was looking for. He offered thoughtful recommenda... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Worse than useless - ordered tiles online for delivery on 17th July, no delivery, no updates, can't get through over the phone, no-one responds to emails - absolutely shocking! Will never use again.
Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... Se mer
I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all area... Se mer
Företagsinformation
Kontaktuppgifter
480-482 Ley Street, IG2 7BZ, London, Storbritannien
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
3,9
Bra
148 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff at the Chingford branch are…
The staff at the Chingford branch are very very helpful and accommodating.
17 september 2018
Omdöme utan inbjudan
Svar från Tiles DIY
Thank you Mr Leon. You're always welcome in our stores for upcoming projects and anything else you might need!
Jamie has been very helpful each time…
Jamie has been very helpful each time we have been into visit the showroom.
I would have no hesitations in reccomending Tiles DIY
15 september 2018
Omdöme utan inbjudan
Svar från Tiles DIY
Thank you for your kind review Mr.Tuner! We look forward to your next visit and would like to thank you for your continued custom!
Top of the Tile Pile
Half the price and twice the quality of shops like Home Tiles and Topps Tiles. A one-stop shop for all bathroom refurbishments requirements.
24 juni 2018
Omdöme utan inbjudan
Bounds Green shop - brilliant
Bounds Green shop - excellent service. Really know their stuff. Special compliments to Ibrahim!
20 maj 2018
Omdöme utan inbjudan
I am sorry to say that my recent …
I am sorry to say that my recent experience at Tiles DIY Hornsey was one of the most appalling customer service experiences I have had.
My partner and I purchased some tiles for our new kitchen floor. We ordered the tiles and were told they would arrive the following week. This was fine, and a date was arranged for delivery when the stock arrived at the store.
Having taken a day off work to receive the delivery, at the first attempt I discovered that both the tiles and grout delivered were in fact not the original colours ordered. The driver returned these items to the store and came back with the correct items. However, it was then clear that insufficient stock had been delivered. I contacted the store again and was told that they didn't have the remaining stock in store as they had failed to order enough and it would have to be reordered and delivered hopefully the following week. By this time, our kitchen fitters were due to start laying tiles the following day - a delay that cost us a small fortune (we had previously been told we had given more than enough warning to order tiles before the fitters were due to start!). There were then further delays when the re-ordered tiles did not arrive when expected.
Having relayed my disappointment in the delays and service to the branch manager, blame was passed to the gentleman who took the order from us in store. Regardless of whether this was true, I was astounded that the branch manager was blaming his staff rather than taking blame himself or even apologise! Additionally, when I asked if I could be compensated for the mistakes and delays, I was informed that less than 1sqm worth of tile could be refunded. When I asked if I could speak to the area manager I was warned that if I complained the driver and shop assistant would most likely be fired and the branch manager would "lose points", which I assume refers to a commission. I was once again astounded and horrified by this admission and dismayed by the poor customer service I received.
I do hope that action will be taken to promote decent customer service in the shop in future. I for one would certainly not recommend the store
17 oktober 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.