Tiles DIY Omdömen 

I received an excellent service while choosing tiles for the refurb projects in my home. Oli was patient, knowledgeable, and really listened to what I was looking for. He offered thoughtful recommendations that suited my needs, and I was very grateful for his help. His expertise and friendly manner made all the difference.

Worse than useless - ordered tiles online for delivery on 17th July, no delivery, no updates, can't get through over the phone, no-one responds to emails - absolutely shocking! Will never use again.

Great tiles, But did you really need to delivery 3 small boxes on a pallet, dumped on the pavement?? No tracking as pallet company just kept sending blank emails. Now left with a pallet to get rid of!!

Tiles diy - Bounds Green
Got Some tiles for my primary kids to do an art project on. Great shop, very helpful!

Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an issue caused by the courrier to ensure deivery stayed on track. Very happy and final project looks great! Thank you.

Fantastic customer service from Umesh at Staples Corner branch who is very professional and always there to answer any questions and on hand when needed.

I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all areas of the store. Every shop needs someone like him around—definitely a top bloke. I’d highly recommend this place!

Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arriving as agreed and planned for works. Only reason given was sorry order wasnt processed. Awful customer service. Do not touch or use

2 weeks later still no delivery despite paying £30 delivery. Only the tiles turned up not the backer boards, complained 3 times still heard nothing back. Disgusting. £70 out of pocket!

Bounds Green branch -excellent customer service from Ayaz and Oliver, who were very knowledgeable, patient and professional in providing advice on my tiling project. They were also super lovely with it even carrying all my goods to my car. I would strongly recommend this store.

Got to say some of the best customer service I have seen. You know the true value of a company when issues pop up. We ordered some tiles and the work started a few weeks later. We discovered we wouldn't have enough tiles and they had been clearance tiles. The team at @boundgreen rang around and managed to source enough and then have them transported for different branches to a single branch for collection. Keeping me in the loop all along to get this solved. Massive thanks to Oli

I purchased tiles from this shop to use as a backsplash. I chose and paid for tiles advertised as being 1 centimeter thick, but the boxes of the tiles I’ve received clearly labeled them as 0.74 centimeters thick which is also labeled on the box. This means I effectively received something different from what I chose and paid for. While the tiles look similar, their properties, including quality and thickness, are noticeably different, and this is disappointing. The tiler couldn’t use the edge trim that I’ve supplied as it was for 10mm tiles.
That said, the staff at the shop were amazing and very helpful, making the situation even more surprising. Overall, I’m disappointed with the tile quality.Try to stay away from tiles made in Turkey - ask any tiler. I didn’t…
Sent an email to look for a resolution but they didn’t bother to reply 3 days later.
Edit: the reply below mentions the tolerance of 3mm which sound ridiculous and might apply to the pack of tiles itself and what’s inside the pack. While the pack has label that specifies 0.74cm thickness how can the industry allow the seller to advertise it as 1cm.

I recently purchased tiles form the Luton branch and I have to say that the tiles and prices are very good but the main reason I would 100% recommend and use tile diy again is the customer service, we dealt with a few of the guys in the shop and all of them were amazing and professional and was willing to help in every way, Thanks for all your help.

please add some filters to your website, I'm so frustrated scrolling through pages and pages of tiles and you can't even filter between matt and gloss

I can highly highly recommend. So professional I can not fault them. There was an error on our banks part which paid twice I panicked obviously, I called at 7.30am spoke to Steve the store manager he knew straight away it had been paid twice. Within in three hours it had been refunded into our account. Honestly I am so impressed. I can’t thank you enough.

Fantastic service Shahid!

You have worked out exact measurements and precisely calculated how many stuff I needed which saves time and extra cost.

Thank you so much Shahid you were very helpful and kind. Will see you again soon

Really pleased with my purchase, great quality porcelain tiles, delivered fast and excellent comms.

The guys at Tiles DIY were great, especially Salem who was always helpful, polite, professional & friendly. We were always offered a coffee, listened to, guided, informed of the great service & products they provide, without ever feeling rushed or pressured. Thank you so much for our amazing new bathroom!

Bought just the quantity of high quality porcelain tiles for a much better price than my local merchant. Matched the free sample perfectly. Delivered quickly and considerately.

My family have had a fabulous experience with the team at Tiles DIY in Bounds Green - Luke, in particular, is a superstar and has provided tons of advice, feedback and worked super hard to help us choose and order items for our home renovation. Definitely worth a trip for the face to face experience and advice and to see products upclose (particularly their broad range of Phoenix branded items). Highly recommended!