Righttiles Omdömen 

I would strongly advise avoiding Right Tiles.

This has been the worst customer service I’ve ever experienced. Around 20% of my order arrived broken, and the problems only got worse from there. I was repeatedly given delivery dates that turned out to be inaccurate, and the order eventually arrived three weeks later than promised.

The delays and damaged tiles meant I had tilers booked on site multiple times, expecting the tiles to arrive, resulting in significant wasted labour costs and unnecessary disruption to my renovation.

Communication has been appalling. It’s almost impossible to get hold of anyone—you often have to call 20 times or more before someone answers. When you finally get through, they take your complaint, promise to investigate or call you back, and then nothing happens. Chasing replacement tiles for the damaged ones has been met with silence.

The only way I managed to get any response was by going to the Slough store in person. Even then, instead of taking ownership, the staff blamed previous employees or other departments rather than resolving the issue.

I’ve dealt with many suppliers over the years, but this is by far the most unprofessional and incompetent company I’ve encountered. If you value your time, money, and sanity, buy your tiles elsewhere.

Avoid. Avoid. Avoid.

Absolutely amazing customer service. So welcoming, kind and very generous. Definitely recommend buying from them

I had an excellent experience at Crawley branch. Great choice of large tiles, everything was nicely displayed and clearly marked.
Zarak and Aayan provided exceptional service. Nothing I asked was too much trouble for either of them (and I asked a lot). Guys spent a long time with me, providing help and advice which aided my choices, and kept me updated on my fairly small order status throughout.
This shop will definitely be my first call for my next project.

I bought tiles from Right Tiles in the Hayes branch for my bathroom fitting and I have to really compliment Rana the manager of the Hayes branch for the exceptional service he offered to me to ensure I got the tiles that I wanted at the best possible prices. Rana did his best to provide great discounts to ensure I walked away from them very happy which turned out even cheaper than buying online. Rana's customer service was one of the best I have ever experienced since walking into any shop in addition to drinks (teas, coffees, water and soft drinks) they offer to customers in that branch. Truly exceptional. Rana well done and keep it up and I hope your bosses see this review.

I had a tricky DIY issue and wandered into Right Tiles Croydon, not knowing what to expect. Zubair Nihas Umar was an absolute star! With genuine kindness, he immediately offered his help, showcasing his skill and dedication to customer care. He solved my problem effortlessly and refused any tip, only asking for a review. Zubair’s level of care and professionalism is rare—he’s the kind of person who restores your faith in service. I can’t recommend him highly enough!

Great experience at Right Tiles Hayes. Served by Waleed Asim, went above and beyond to support us making decision for garden and kitchen tiles. Will definitely recommend

Mubashar helped me out and got me the right product at a good price

Wonderfull collection of tiles and organised stores. I've been to loads of shops but right tiles, specially hayes store has been the most helpfull store in terms of suggestions, collections and designining.
Must recommended!

Had a great visit at Right Tiles store and was assisted by Waleed Asim. Such a great human he was, helped me with everything.

What an incredible experience with right tiles, I visited many times Hayes branch Manager Ali is very professional and humble with me and my contractor whenever they visit the store. Highly recommended all builders and housemakers to visit this outlet.

Ali has been absolutely outstanding in assisting us with selecting the right tiles for our bathroom renovations. He has been extremely professional, very responsive and just brilliant at his role! Thank you for making this a smooth sailing process! Right tiles was the right choice!

Great tiles and great service. Special thanks to Zarik who listened attentively and helped source the perfect tiles for our desired design.

Initially the services was fine. But when we picked up the tiles at hone. The were a few tiles which were broken.
When we returned the broken tiles we were told that we should just notify them when we require a replacement we will get them the next day. So the person who had dealt with us was contacted via wattsapp and he confirmed the request. Then after that there was nothing. So then went my self to pick up the tiles on Saturday. They initially said that there was no pick on the weekend. Which I understood. I then asked about the order, they looked at the system add said there was nothing. I said my son and talked to someone and definitely had been ordered.
The person then starting attitude. His words we're, am a magician if there nothing in the system and show me proof.
I then asked my son to send proof. He then sent the wattsapp message indicating the PROOF. Then he started with more attitude. Again saying I am not a magician. But I said you asked for proof and I have provided. It is the people in the business to update the system. He then swore at me. Also continuing attitude. During that time other people who worked were there. Then one of the employees came behind the counter and started to push me out.
Just to clarify we ordered the replacement on a Thursday and after chasing them we received it on the following Tuesday.
So overall though is that they are rude, they will swear at you and you will not provide a next day order.

Service was friendly quick and provided much needed information and help.
Refund process is quick and hassle free.
Great variety of quality stock to select from.

Great selection of different finishes and patterns of high-quality rectified tiles. That's what got us into the shop. We left with boxes of these tiles because of the excellent and accommodating customer service from Zarak, what an absolute star! That man is a credit to the company and just added the icing to the cake of an overal excellent experience.

Very disappointing experience with this company. Stay away for your peace of mind.

I placed an order for standard off-the-shelf tiles with no bespoke requirements or discounts involved. Within roughly an hour, due to changed circumstances, I requested cancellation before any delivery, collection, or processing had taken place.

Despite this, I was informed that a 20% cancellation charge of £400 would still apply.

What disappointed me most was not just the policy itself, but the sales tactics of the staff. They distract you with offer of coffee, drinks, and other non related discussion. Sales guys Waleed and Ali were extremely pushy to get the payment. At no point, they mentioned 20% cancellation charge. It was mentioned in a fine print at their sales invoice.

Customers should be aware of how aggressively the cancellation policy is enforced, even in situations where no actual service or delivery has occurred.

Buy with this shop, If you want to experience how consumers are treated in a third world

Order was not fulfilled .
Truly atrocious communication and creative excuses.
Do not waste your money or time with this organisation.

I had a fantastic experience at Right Tiles in Hanworth while sourcing tiles for my bathrooms and lounge.

The service was top-notch from day one. On our very first visit, we met Parth, who was so welcoming and helpful. He even made us our first round of coffees! It was because of Parth’s excellent initial impression and great service that we decided Right Tiles was the right place for us.

From that point on, Najam took care of us, and he was absolutely brilliant. He is the definition of professional - knowledgeable, incredibly polite, and remarkably patient. Even though we visited the showroom many times (and took up quite a bit of his time!), he was always happy to help and kept the coffee flowing on every single visit!

Najam’s eye for color combinations was spot on. With his expert guidance, we selected floor, wall, and feature tiles that look stunning together. We’ve had non-stop compliments from everyone who has seen the finished rooms on how perfectly everything complements each other.

I would highly recommend Right Tiles Hanworth to all my family and friends. If you want quality tiles and a team that actually cares, look no further than Parth and Najam!

I recently visited Right Tiles in Isleworth and had a really good experience with Ash and Saqib. They were very helpful and easy to talk to.
They explained the different types of tiles in a simple way, like what works best for kitchen or bathroom, which ones are strong, and which are easy to clean. This made it much easier for me to choose.
They were patient, knowledgeable, and didn’t rush me at all. Overall, great service and I’m happy with my visit.

I have transformed my new kitchen walls for a fabulous effect due to the design experience and advice I recieved from Ash & Saks
I was made welcome in the store and treated with a beautiful coffee which made the purchase a fantastic experience