Ticket Fairy Omdömen 

Locus 2025 was a soul healing experience! Making beautiful connections with fellow lovers of all that is drum and bass sharing experiences with artists and punters in the most beautiful location. The incredible line up, the loving energy from everyone. So much joy. This is what working hard in life is all for. Thank you so much to Rit, Bee & the Locus Team for what you have created. I will be back every year and I already can’t wait for next year while I’m recovering from this year. All the love! Jilly xox

Shame on you trying to get my review removed for defamation 😂 Good job the world sees your true colors. Scum

I bought 3days pass but I changed my mind to get 4 days pass. I emailed them if I can change. They replied very quickly and gave me the instruction what to do. And they proceeded the refunds quickly too. I'm so pleased and impressed about your quick response and the actions. Excellent service!

I have purchased two tickets by mistake for a CS Major (first purchase came back as an error but the payment went through nevertheless so I ended up with two tickets instead of the one that I intended to purchase). Despite they have no refunds on their website, customer service understood my situation and proceeded to cancel the additional ticket and issued a refund. The whole process took less than 24 hours. Thank you!

I found them super helpful in changing some particulars about my ticket. Great response time within just a few minutes. thank you guys.

Super kind approach and I got the help I was seeking, so my issue is about to get resolved within 10 days

I purchased tickets for the wrong section, and I also had to correct myself again even in the help request for mixing up the sections.
However, the support immediately understood the issue, and helped me resolve it in a record time 7 hours. I'm very thankful.

The Support Team did an excellent job answering my questions, and helping me. Not only did they come back with the answer in a short period of time, but the effort they put into their response is undeniable. Absolutely top notch customer service! Thanks oyu!

Complete lack of transparency or accountability to allowing event organisers to fleece customers of money.

Did NOT provide goods of service for JuicyFest. Didn't even bother trying to reach out to me to resovle the problem even though I emailed more than enough times. Thats slack asf. Yall need to up your kēmu, cause yall aint it

They have always provided me with excellent payment service and also give me complimentary gifts for excellent events.

Prompt reply and pertinent and helpful answers.

To be honest not having AI reply to you is good in this day

Customer service got right back to me with the question I had, and gave me the information I was requesting.

It's great to receive an incentive for referring events I enjoy attending and sharing with friends.

Super good attention and I hope the event blows my mind 🤯🤩🤘🏼

The team at Ticket Fairy were amazing, they were friendly and polite. Extremly easy to deal with too! We highly recommend Ticket Fairy for all of your events!!!

Cancelled Timeless Summer concert. Absolutely no assistance from Ticket Fairy who took our money. Now chasing chargeback through the bank

Chased the money promoting JF tickets right up to cancellation.

Circulated information on behalf of JF organisers. Knowing a pattern was forming i.e

Artists line ups were changing, ticket prices were being reduced and in the background licenses hadn't been secured as at Oct 2024. Lots of evidence online.

TF shared cancellation and refund information on behalf of JF knowing that consumers who purchased into their ticket refund programme would not be able to claim due to the cancellation clause.

Given TF passed the ticket sale proceeds to JF company before the event. No doubt securing their commission first. TF didnt have the funds any way for claims.

Customer centred service for event organizers but not purchasing comsumers.

Rationalizing practice with no accountability or integrity.

Do not recommend!

TF DOES NOT DESERVE EVEN 1 STAR!!!

Lost $470 due to cancelled timeless summer tour. Understood tour went into liquidation however as ticket sellers they need to be able to be held accountable and should be able repay ticket holders if an event is cancelled, very disappointing