Ticket Fairy Omdömen 

I purchased tickets to an event that turned out to not exist. It was a guy collecting sales at huge markup to then try tout tickets in bulk. He didnt even have the tickets to tout yet and was using the ticket fairy sales to pre-raise funds for his scheme. I managed to uncover all this and provide the evidence, including direct confirmation from the venue in question, that this was not a legitimate event. Ticket Fairy, who had been very responsive until that point then went silent, ignoring my requests for a refund for several days. Seems tickey fairy's approach to enforcing their 'no refunds' policy is to simply ignore the requests regardless of the context.

After a few days of hounding the scammer and outing him in a few different places, and him threatening to sue me if I didn't stop - he agreed to refund me if I remained quiet on the matter. I agreed to this as I was keen to get the £1100 back I had paid. The scammer emailed his contact at Ticket Fairy asking them to refund me, a day went by unacknowledged, so I prompted, unacknowledged again. Then I left this stinking review - I was contacted via trustpilot for details within 20mins and emailed by the scammers contact within the hour, offering the refund in exchange for changing this review.

I now have the funds back, and I have tempered this review somewhat as I finally have a resolution - however I would be wary using this site as they do not appear to be on the side of customers and I had to go to extraordinary lengths to reverse a scam transaction. Given there was no proactive contact from ticketfairy once the scam even was removed to inform customers or issue refunds, I can only imagine that anyone else who purchased may still have their money unaccounted for.

Quick Response time. Was able to answer my question right away. 10/10 service.

An awesome quick customer service crew! They sorted my issues no extra questions asked. And was done within 24hours!

Kind, quick support

My 5 Stars comes on the back of Ticket Fairy being able to fix my fat fingers. They quickly responded to the situation, assessed it and resolved it. Brilliant.

Clear instructions

Super helpful and an unreal turn around speed!!!

I want to sincerely thank the Ticket Fairy support team for their outstanding assistance. From the very beginning, they were incredibly responsive, kind, and professional in helping me arrange accessible seating for my brother, who is a wheelchair user, at the CS2 Major in Budapest.

Special thanks to Cynthia and Del, who showed genuine care and went above and beyond to help us. Their support was not only efficient but also compassionate, which made a huge difference for us. They took the time to understand our situation and guided us through every step with clarity and patience.

Thanks to their help, my brother and I will be able to enjoy this amazing event together

Excellent support from start to finish — 5 stars without a doubt!

Very helpfull, very fast problem fixing, only great things from me, strongly recomanded.

Quick response, and were able to help with my issue!

I got money back for getting my friends to buy tickets! So cool! Thanks!

Thanks for the quick reply, you guys helped me a lot

Loved Ticket Fairy over the years with their low fees and ease of use.
Also love all the promos they do and how quickly I got my refund for my ticket after the event.
Loved Locus festival and how accessible it is for people all over the world to attend. Will definitely be going next year. Please keep it going! Appreciate all the hard work!

Requested support for a discount code to be applied for a recent purchase. Support replied back timely and assured me they could help. Discount was applied shortly after and followed up to notify me. Thanks for the speedy assistance.

The support team responded within a day, which is really good in my book. They were successful in helping me with my issue and were very nice about it. Thanks!!

TicketFairy worked immediately to reach out on my behalf regarding my issue and was able to get it resolved in less than 24 hours! The responses via email were kind and supportive in the process as well. Thanks team!

My experience was an absolute disaster. The concert was canceled, and since then, it's been a nightmare trying to get a refund. The ticket company seems to know very well how to take your money, but not how to give it back. All I’ve received are empty promises, delays, and excuses — but no refund. At this point, I’m starting to wonder if this is just a scam. Avoid them if you value your time and money.