I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mer
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I can't say anything about my last order yet because it hasn't arrived yet.It has been in Inverness since Thursday but for some reason it has not been delivered yet.
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I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have in... Se mer
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Företagsinformation
- Tårtgarneringstillbehör
- också i
- Bageriutrustning
- Baktillbehör
- Butik med kökstillbehör
- Hantverksbutik
- Hobbybutik
Skrivet av företaget
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrivet av företaget
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktuppgifter
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great at changing my delivery address
Great at changing my delivery address, however I am still waiting for my second order which I placed 20 mins after my first
26 september 2026
Svar från The Vanilla Valley
Hello Trudy,
Thank you for your review. We’re pleased to hear we were able to help with changing your delivery address 😊
We’re sorry to hear that you’re still waiting for your second order. We can see that the two orders were sent using different couriers, and unfortunately the order that is delayed was dispatched on 29/09/2026.
We have now raised this with the courier to investigate further and find out what has happened to your delivery. A member of our customer service team will also be in touch with you via email to help resolve this for you.
We apologise for the inconvenience and appreciate your patience while we look into this.
Always great service
Always great service. There was a small problem with a couple of the boxes I ordered but they were resent out overnight. Thanks
29 september 2026
Svar från The Vanilla Valley
Hello Helen,
We’re really pleased to hear that you’re always happy with our service 😊
We’re sorry there was a small issue with a couple of the boxes, but we’re glad we were able to get replacements sent out to you overnight and resolve this quickly.
Everything ordered was delivered on…
Everything ordered was delivered on there was only one issue the 12 inch cake box was slightly dirty hopefully it will wipe off
29 september 2026
Svar från The Vanilla Valley
Hello Christine,
Thank you for your review. We’re pleased to hear that everything you ordered was delivered successfully 😊
We’re sorry to hear that the 12-inch cake box arrived slightly dirty. Hopefully, the mark will wipe off easily, but if the box is damaged or the mark does not come off, please send some images over to sales@thevanillavalley.co.uk and a member of our team will be happy to look into this and get it resolved for you.
We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Svar från The Vanilla Valley
Hello Theresa,
We’re delighted to hear you’ve had another great experience with us. Thank you so much for your review 😊
Placed order on the 28th September…
Placed order on the 28th September 8days ago still waiting. Placed another order 2 days ago that's arriving first. Not sure ill be ordering again from you.
28 september 2026
Svar från The Vanilla Valley
Hello Sue,
We’re sorry to hear that your order has been delayed and completely understand your frustration.
We’ve looked into this for you and can see that your order was dispatched from us on 1st October. Unfortunately, the tracking is showing a delay with the courier. Your second order was sent separately with a different courier on a next day service, which is why this has arrived sooner.
We haven’t received any contact from you regarding the delayed parcel, so unfortunately we wouldn’t have been aware that there was an issue until you got in touch. However, we certainly want to help get this resolved.
A member of our customer service team will look into the delay directly with the courier and will contact you by email with an update.
We’re sorry again for the inconvenience and hope we can get this resolved for you as quickly as possible.
Svar från The Vanilla Valley
Thank you for your review. We’ve looked into your order and can see that two parcels were delivered on 2nd October. One parcel contained the cake cards, and the other contained the icing sugar.
The tracking information includes an image showing both parcels being delivered, so we would recommend checking with other members of your household or anyone else who may have accepted the second parcel on your behalf.
We’re also disappointed that you haven’t contacted us directly regarding the missing icing sugar, as we would have been more than happy to look into this with you and help resolve the issue. If you need any further assistance please contact our customer service team sales@thevanillavalley.co.uk
Always buy my supplies from VV
Always buy my supplies from VV
Best service and great range of products
28 september 2026
Svar från The Vanilla Valley
Hello Cheryl,
We’re delighted to hear that you’re happy with our service and range of products. Thank you for your review 😊
Vanilla Valley is a great company
Vanilla Valley is a great company. Customer service is great
28 september 2026
Svar från The Vanilla Valley
Hello,
We’re delighted to hear that you’ve had a great experience with Vanilla Valley and that you’re happy with our customer service. Thank you so much for your review 😊
Excellent delivery again
Prompt delivery and well packaged. Everything as expected. Hopefully a passable unicorn cake will be the result. I recommend this store to anyone who asks where I get my supplies from. Very satisfied
27 september 2026
Svar från The Vanilla Valley
Hello Gail,
We’re delighted to hear that your order arrived promptly and safely packaged, and that everything was just as expected.
We hope your unicorn cake turned out brilliantly. Thank you so much for your review and recommendation😊
Excellent cake decorating company.
This is my go too company now for cake decorating products. I can always purchase exactly what I require. The items are very good quality and are posted out very quickly in secure packaging. I have never had any item damaged.
7 september 2026
Svar från The Vanilla Valley
Hello Elaine,
We’re delighted that you’re happy with the quality of our products, our fast dispatch times, and the care we take with packaging. Thank you for your lovely review and custom 😊
Svar från The Vanilla Valley
Hello Pauline,
We are so pleased you are happy with your order. Thank you for your review 😊
Excellent Company
Good selection, good quality, good price and fast delivery. Vanilla Valley is my go-to company for all my on-line baking products. I love them!
27 september 2026
Svar från The Vanilla Valley
Hello Jacqueline,
We are so pleased that you are happy with the service and products. Thank you so much for your lovely review and custom 😊
5 star plus for this company
Always a 5 star plus for this company. Orders are always prompt. Customer Service is great ( only ever used it once in 8 years) highly recommend
18 september 2026
Svar från The Vanilla Valley
Hello Joy,
We are thrilled that you are pleased with our service over the year. Thank you so much for your lovely review and recommendation 😊
Fastvdelivery and love vanjilla valley…
Fastvdelivery and love vanjilla valley products
27 september 2026
Svar från The Vanilla Valley
Hello Andy,
Thank you for your review 😊We are so pleased your order arrived in time and you are happy with the products.
Some of my order is missing
Some of my order is missing, and I never had a confirmation email about my order, on ordering it and when it was being dispatched
27 september 2026
Svar från The Vanilla Valley
We’re sorry to hear that some of your items were missing from your order.
We did send an email to confirm that your order had been dispatched, but unfortunately this email appears to have been rejected by your email provider. We can also see that we haven’t received any contact from you regarding the missing items, so we haven’t had an opportunity to look into this for you.
As it appears our emails are being blocked, please could you contact us directly at sales@thevanillavalley.co.uk, or send us a message via our Facebook account. We’ll be more than happy to look into the missing items and get this resolved for you.
We’re sorry again for the inconvenience and hope to hear from you soon so we can put this right.
Svar från The Vanilla Valley
Hello Sue,
Thank you for your review 😊We are so pleased you are happy with the service and delivery.
Very quick and efficient service
Very quick and efficient service. Good prices and quality.
26 september 2026
Svar från The Vanilla Valley
Hello Elizabeth,
We’re delighted to hear that you were pleased with our quick and efficient service, as well as our prices and product quality. Thank you for your review 😊
Svar från The Vanilla Valley
Hello,
We’re really pleased to hear that your order arrived quickly, was well packaged, and that you’re happy with the quality of your products. Thank you for your review 😊
Great range of products
Very easy website to navigate and an excellent range of products, it’s so good to be able to find all I need in one place with fast , safe delivery
25 september 2026
Svar från The Vanilla Valley
Hello,
We’re delighted to hear that you found our website easy to navigate and that you’re pleased with our range of products. Thank you for your review 😊
Excellent communication
Excellent communication
Excellent service
Prompt delivery
Website very easy to use
21 september 2026
Svar från The Vanilla Valley
Thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with our communication, service, and prompt delivery, and that you found our website easy to use
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