Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mer
Företaget har svarat
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Det här tycker kunderna
I can't say anything about my last order yet because it hasn't arrived yet.It has been in Inverness since Thursday but for some reason it has not been delivered yet.
I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have in... Se mer
This is my go too company now for cake decorating products. I can always purchase exactly what I require. The items are very good quality and are posted out very quickly in secure packaging. I have ne... Se mer
Företaget har svarat
Företagsinformation
- Tårtgarneringstillbehör
- också i
- Bageriutrustning
- Baktillbehör
- Butik med kökstillbehör
- Hantverksbutik
- Hobbybutik
Skrivet av företaget
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrivet av företaget
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktuppgifter
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I can't say anything about my last…When it comes to the delivery company, I am dissatisfied because the parcel is never delivered on time and is always very late.
I can't say anything about my last order yet because it hasn't arrived yet.It has been in Inverness since Thursday but for some reason it has not been delivered yet.
11 oktober 2026
Great Company
Great ordering experience with great delivery time and all very carefully packaged…..as always. Easy website to use. Very pleased with all the products I ordered.
10 oktober 2026
Lovely experience
Lovely experience
First time ordering from this company
Highly recommend
Quick delivery 🚚
10 oktober 2026
Ordered on the 9th October
Ordered on the 9th October, here we are on the 17th and the item still hasn’t arrived. Terrible, wouldn’t order from them again.
9 oktober 2026
I have been shopping with Vanilla…
I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have introduced new features and products, which I think is a great idea and makes shopping even better.
Recently, I ordered a cake dummy, but unfortunately, the wrong one was sent to me by mistake. However, their team was able to resolve the issue and send me the correct one I needed. I really appreciate how they handled the situation and put things right.
It is reassuring to shop with a company that values its customers and is willing to correct mistakes when they happen. I would highly recommend Vanilla Valley to anyone looking for cake decorating supplies, whether you run a cake business or simply enjoy baking and decorating cakes at home.
Thank you, Vanilla Valley, for your continued reliability and good service over the years. I look forward to shopping with you for many more years to come!
8 oktober 2026
Always a very personal experience always amazing goods with lots of top offered
Always a 5 star service
18 augusti 2026
Svar från The Vanilla Valley
Hello Karen,
We’re delighted to hear that you’re always happy with our products and personal service. Thank you so much for your review 😊
Svar från The Vanilla Valley
Hello Lesley,
We’re really pleased to hear you’re happy with our products and delivery times. Thank you for your review 😊
Quick & easy service.Colours of icing…
Quick & easy service.Colours of icing were perfect for what I needed.Thank you.
5 oktober 2026
Svar från The Vanilla Valley
Hello Sarah,
We’re delighted to hear that you were happy with our quick and easy service and that the icing colours were just what you needed. Thank you for your review 😊
Item arrived quickly but not next day
Item arrived quickly but not next day,
Great quality and service
5 oktober 2026
Svar från The Vanilla Valley
Thank you for your lovely feedback! We’re glad your order arrived quickly and that you were happy with the quality and service. We do offer a next day service which can be selected at the checkout page. Your order was sent free postage on a 3 - 5 working day service.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff.
Always use vanilla Valley they have everything a baker needs.
2 oktober 2026
Svar från The Vanilla Valley
Thank you so much for your lovely review! We’re delighted to hear that our team has been helpful and knowledgeable. It’s wonderful to know that Vanilla Valley is your go-to place for all your baking needs.
Love this company brilliant service and…
Love this company brilliant service and prompt deliveries
7 oktober 2026
Svar från The Vanilla Valley
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our service and prompt deliveries.
Fantastic service amazing quality
Great quick delivery. Fantastic prices. I will definitely order again
The products are of high quality. You need to order from this company. You will not regret it
7 oktober 2026
Svar från The Vanilla Valley
Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with our quick delivery, great prices and high-quality products. Your recommendation means the world to us!
Svar från The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear you’re happy with our service and quick delivery, as always.
My order was delivered on time ,I was…
My order was delivered on time ,I was happy with what I ordered would recommend your services.
4 oktober 2026
Svar från The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear that your order arrived on time and that you’re happy with your purchases.
Svar från The Vanilla Valley
Thank you for your feedback! We’re glad your order arrived promptly and that all items were included
Svar från The Vanilla Valley
Thank you for your wonderful review! We’re delighted to hear that you found our ordering process easy and were happy with the quality of our products, packaging, and fast delivery.
Great quality
From ordering to delivery first class service all round. And the cakes are delicious, will definitely order again.
5 oktober 2026
Svar från The Vanilla Valley
Hello Jayne,
We’re so happy you enjoyed the cakes and had a great experience with us. Thank you for your review 😊
Svar från The Vanilla Valley
Hello,
We are so pleased you are happy with the service. Thank you for your review 😊
Svar från The Vanilla Valley
Hello Lesley,
We’re delighted to hear that you’ve once again received speedy and efficient service. Thank you for your review 😊
Always good quality .
1 oktober 2026
Svar från The Vanilla Valley
Hello,
We’re delighted to hear that you’re always happy with the quality of our products. Thank you for your review 😊
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