If you are going to try and call the Melton ensure that you have lots of time to spare and a charged phone. I have always had good service from the society however recent web changes and delays for... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am already an investor with the Melton Building Society. It was made very easy to open this account by the professional and friendly approach of the society staff. I have since reinvested this accou... Se mer
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I use the Stamford branch and prefer to speak face to face rather online. Found staff to be friendly and knowledgeable. I do agree with some comments that online system does seem to be unco-perative... Se mer
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It's so great to have Melton Building Society and their wonderful staff. I would particularly like to recommend Jessica, for providing such a caring, personal and thorough approach to my requests... Se mer
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Företagsinformation
Skrivet av företaget
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Kontaktuppgifter
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, Storbritannien
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3,4
Medel
249 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremeley hard to apply ,their online…
Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to take a leaf out of atom,monzo etc where their application process is stress free
23 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
We're sorry you've had difficulty accessing the platform.
Other than scheduled maintenance, which is detailed on our website, the platform should have been available. We appreciate that not being able to access it would be frustrating, so we'd like to understand more about the difficulties you've had in order for us to investigate further.
Our teams are not available over the weekend, and we are closed on bank holidays, which might explain why you haven't heard from us yet, but we'd like to check that. If you could email your details to marketing@mmbs.co.uk, we can look into this for you and ask someone to reach out.
We are a small mutual building society, not a bank like Atom or Monzo, however despite our smaller teams, we are working hard to make improvements and provide a platform that is fit for purpose.
Thank you
Kayleigh
Tried to register online but system…
Tried to register online but system clunky, not user friendly and eventually decide to deposit my money elsewhere. poor...
23 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Roger,
We are sorry to hear that you decided to invest elsewhere and that we didn't meet your needs on this occasion.
We are working to resolve some of the technical issues that users have recently been experiencing when trying to open an account with us. Although this may be too late on this occasion, we would like to assure you that we do recognise the difficulty you have had, and that we are working hard to make improvements.
Many thanks
Kayleigh
who designed this website
who designed this website? whoever they are needs to get a new job.
The most user unfriendly, archaic, slow, poorly designed interface I have ever had the misfortune to use.
Get a grip Melton. And don't send me one of those pointless, cut and paste 'we take all feedback seriously' answers
22 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Edward,
Thank you for taking the time to leave us a review.
We would like to assure you that any response to reviews on Trustpilot are not cut and paste; we do appreciate all feedback.
We are taking actions from reviews, working with our developers to make changes to improve customer journeys. We are, however, a small mutual building society, so although you may not see these changes immediately, they are being noted and worked through in order of priority.
If you have anything you would like to provide specific feedback on any area of your experience, we would welcome receiving this at marketing@mmbs.co.uk.
Thank you
Kayleigh
awful service - avoid
Like others navigating the online application process was far from straight forward and now when I try to log in sometimes I get sent a code - other times not - very mysterious and frustrating. But am now trying to get through to them on the phone - its ridiculous - like everyone else I have called probably in excess of 20 times to hear the same boring options and how my call will be answered soon!! Then after 2 minutes or so of inane music you get cut off. I have emailed asking for call backs too, to no avail. Terrible customer service. Avoid.
22 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Fi,
Thank you for taking the time to provide us with feedback, and we are sorry you have had such difficulty during the application process and when trying to reach us.
Our contact teams are dealing with a high volume of calls at the moment due to an increase in demand, due to the bank holiday weekend and the popularity of the new fixed rate bonds.
They will be working through callback requests. If you have not yet heard from us, please email your details to marketing@mmbs.co.uk, and we will follow this up for you.
Thank
Kayleigh
website application form hopeless
Just spent 2 hours attempting to open a savings account. Nightmare website. VERY SLOW and difficult to deal with. I'll try again.
22 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Sorry, to hear you are having difficulty applying for an account.
We would suggest ensuring you are following the application submission checklist which is on our homepage themelton.co.uk for some of the common issues users are experiencing.
If you still need support, you can call us on 01664 414141 or email us at marketing@mmbs.co.uk, and we can ask someone to get in touch to try and support you.
Thank you for your patience.
Kayleigh
Avoid Melton Building Society at all cost…
I had a very frustrating experience when trying to open a savings account with them. The process was plagued with problems right from the start. I couldn’t even get past the first step, which required verifying my phone number. Despite making multiple attempts over several days, I never received the verification code, no matter what browser I used, which network I was on, or which phone number I tried.
I tried to reach out to their customer service for assistance, however, my experience was equally disappointing. After waiting on hold for about five minutes, I was greeted with a generic message asking me to try again later, and then the call was abruptly disconnected. No matter how many times I called or what time of day I attempted, I was never able to get through to speak to a representative. Their customer support is non-existent.
Reading other negative reviews, it’s clear this has been a persistent issue for years and they obviously do not care about their customers, because if they did, this would not still be happening. And you can dismiss their responses to reviews as they do not reflect any real effort to address the underlying problems. It’s just a superficial attempt to save face.
Do yourself a favour and save yourself the stress, time, and frustration. Do not waste your energy on this bank. There are many other financial institutions that value their customers and provide real support when you need it. This bank’s incompetence and indifference are simply not worth the trouble.
21 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Toby,
We're sorry to hear you have found the application process frustrating.
We would like to assure you that we do take feedback received seriously. We are working constantly to try resolve some of the technical issues, users have recently been experiencing when trying to open an account with us.
We are a small mutual building society, not a bank, and despite our smaller teams, we endeavour to provide customers with the support they need.
At the moment, our colleagues are dealing with a significantly larger volume of calls and contact requests due to the popularity of some newly launched products. They are and will continue to, work hard to reach those who need support.
Thank you
Kayleigh
Dinosaur online platform
Have attempted now on several occasions to open a fixed rate savings account online with yourselves sadly to no avail. As a potential new customer your platform is highly frustrating, archaic and not fit for purpose. I’ll be going elsewhere…….
21 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Mrs Brown,
We're sorry to hear you have found the online platform frustrating and that it didn't meet your needs on this occasion.
We upgraded to this platform alongside our new core operating system a few months ago. It replaced a portal we had in place for decades. Despite our colleagues working hard to prepare, the scale of the change has led to some unexpected issues.
We are aware of the challenges and technical issues users are experiencing with the platform, and are working tirelessly to resolve the technical issues users have recently been experiencing when trying to open an account with us.
Thank you
Kayleigh
Very poor - choose a competent Society to manage your money
My first contact with this society has been nothing short of dreadful. Giving them even one star feels overly generous. I’ve set up countless online accounts without any difficulty, but their online portal is astonishingly poor.
After several hours of perseverance, we eventually managed to create an account — but long before that point, we had already decided it would be unwise to trust these amateurs with our money. We only continued out of sheer curiosity and amusement.
There were far too many errors on their portal to list, but one particularly ridiculous example was a message saying they needed additional information and asking us to click “here”. The link took us to the Google search homepage. We closed it and carried on, purely for entertainment, for another couple of hours.
Eventually, we did manage to get everything set up and even accessed the portal once. Every attempt after that — around fifteen tries — failed.
Avoid this organisation and choose a bank with an online system that actually works, allows you to sign up in minutes, and reliably gives you access to your account.
21 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello Shaun,
We're sorry to hear you have found the online application process to be poor.
We upgraded to this platform alongside our new core operating system a few months ago. It replaced a portal we had in place for decades. Despite our colleagues working hard to prepare, the scale of the change has led to some unexpected issues.
We are a small mutual building society, not a bank, and despite our smaller teams, we are working hard to provide a platform that is fit for purpose.
We are aware of the challenges and technical issues users are experiencing with the platform, and will continue to work on resolving the technical issues noted and improving customer experience.
Thank you
Kayleigh
I have managed to open a new fixed term…
I have managed to open a new fixed term account after trying for ages and repeatedly entering my details it is almost impossible to navigate their website. Now I’ve been trying to login for half an hour, I tried to enter a strong password suggested by my phone but kept getting the same message “password complexity doesn’t match” so I made up my own complex password and got the same message! So I’ve now given up, as I am unable to deposit any money into my new account, I will have to go to someone else to invest my wodge! I even tried to phone but nobody answered and quite honestly after reading the many negative reviews I’m glad That I’ve not invested.
21 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We are currently investigating the issues you have raised regarding the Savings Account application process.
As for the issues you have encountered at the password creation stage, all symbols that can't be used with your password should be clearly stated on screen.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
Many thanks,
Josh
Impossible to apply
I have tried to apply for one of the savings account, it is impossible. I tried using PC and mobile, at some point there there is a problem to continue. Either a message of the server being down or other "global rate limit exceed" and few other issues. I have given up, if they cannot handle the application process how can I trust them with my money.
21 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you for leaving us a review regarding the issues you encountered whilst going through the Savings Account application process.
We are currently investigating the issues you have raised and would ask that you keep an eye on our website for any further updates and support on how to complete the application process successfully.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
We apologise for the inconvenience caused.
Many Thanks,
Josh
Online application problems
Online application system did not recognise my building society sort code, despite it being a very well known household name, did not allow me to input manually the 6 digit sort code, or start a fresh application. Frustrated.
20 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you for leaving us a review regarding the issues you encountered whilst going through the Savings Account application process.
We are currently investigating the issues you have raised and would ask that you keep an eye on our website for any further updates and support on how to complete the application process successfully.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
We apologise for the inconvenience caused.
Many Thanks,
Josh
Filling in an application for a fixed…
Filling in an application for a fixed saver was tediously slow waiting to load after each question and a lot of It looked like double Dutch and to cap it all after absolutely ages it said the Server or API is down, please contact system administration. What a waste of time and effort for nothing.
20 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you for leaving us a review regarding the issues you encountered whilst going through the Savings Account application process.
We are currently investigating the issues you have raised and would ask that you keep an eye on our website for any further updates and support on how to complete the application process successfully.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
We apologise for the inconvenience caused.
Many Thanks,
Josh
Melton wrongly paid my interest to my…
Melton wrongly paid my interest to my bank instead of my account. I rang and finally got through and was told that I could pay the interest back into my account, but here we are over 6 wks later and although gladly Melton tell me that the interest arrived in their holding account it never appears back in my Account. Telephoning them is a waste of time and money as after about 10 mins on hold they dump you out. Surely it's a simple task to manually add my interest back into my account from their holding account
31 mars 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello John,
Thank you for taking the time to leave us a review. I'm sorry you have had trouble reaching us and receiving your interest.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you to help get this resolved.
Many Thanks
Josh
Very helpful and kind under my…
Very helpful and kind under my circumstances.
8 maj 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello Mrs Baker,
Thank you for taking the time to leave us a review.
We're really pleased to hear that our teams treated you with kindness. We look forward to speaking with you again soon!
Kayleigh
I had problems with logging in
I had problems with logging in, phoned up and was sorted out by a very helpful and cheerful person. It was much appreciated.
16 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Jill,
Thank you so much for taking the time to provide us with a review.
So pleased to hear our team managed to help you get logged in ok.
We'll be sure to pass on the feedback to the team!
Thanks
Kayleigh
Great customer service
I have been with the Melton Building Society for many years and have always found the staff to be very friendly and helpful. I get information on various savings accounts and they have always carried out my requests efficiently and on time. It is nice to have a lovely branch to visit as so many banks and building societies do not have local branches. It is nice to know you can call in whenever it is convenient to yourself. I would definitely recommend them to friends and family.
22 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hi Shirley,
Thank you so much for your 5 star review!
We're so glad you find us informative and efficient.
We hope you continue to enjoy your visits to our branch. We look forward to seeing you soon.
Thanks
Kayleigh
Won't accept an original death certificate for probate
We are trying to gain a probate valuation. It has taken half a day to finally manage to speak with someone after multiple calls. We had posted an original death certificate from the local council registrar to them when many financial institutions are happy with a scanned copy. At no point had they said this before posting it. This was not acceptable to them and did not meet their policy. How much more ludicrous can you get? We have now to get an ORIGINAL death certificate from the registrar certified by e.g. a Dr or solicitor presumably at extra expense. They ignored our point that in any case all they had to do was look up the specific certificate number on the top right of the form. Most unhelpful and difficult to reach company we have contacted.
30 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We would appreciate the opportunity to look into this further for you.
If you could please email us the contact details for the executor/s to marketing@mmbs.co.uk we can look into this further for you.
Thanks
Kayleigh
Professionalism
I've been a valued customer for many year & always liked the personal touch that the Melton Mowbray provided. Recently I received a substantial inheritance I wanted to invest. I was told I would be contacted when the books were ready for collection. No contact after a week so I went in to be told the books would be sent from Stamford to my address. When they arrived I was disgusted by the condition in which the books were sent out. A catalogue of printing mistakes crossed out & stamped in both new books. Very unprofessional to send books out in that condition. To my mind they should have corrected their mistakes on the computer & sent out new books. I went into the local office to get books changed, this was offered but apparently the computer would only print out the same mistakes in the new books. so there we are something I never thought I would experience from the Melton Mowbray.
10 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello Richard,
Thank you for taking the time to provide us with some feedback on your experience, and I'm sorry about the disappointment you've experienced when dealing with us recently.
I have forwarded the details to our Branch Operations Manager to look into what has happened during your dealings with us recently and how we might do better in the future.
Thank you
Kayleigh
Not interested in helping existing savers.
Branch closes during the banking day at will. Telephone staff not helpful, Internet access has not worked since IT upgrade. Concern raised per their process 23rd April not acknowledged.
27 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello Mr Roberts,
Thank you for taking the time to leave us some feedback.
Very occasionally, our branches have to close for a short period for a variety of reasons, sometimes unexpectedly. We recognise the inconvenience this could cause, so we try to keep daytime closures to a minimum and provide advance notice wherever possible. We're sorry if you have visited a branch and it has been closed.
I have spoken to our complaints team, and they will be reaching out to you today (28th April) to discuss your concerns.
Kayleigh
We visited the Melton branch last week…
We visited the Melton branch last week and received exceptional service from Jess. Our accounts that had matured were transferred into new accounts without any problems. The staff were efficient professional and very friendly.Keep up the good work Melton you are doing a great job.
20 april 2026
Omdöme utan inbjudan
Svar från Melton Building Society
Hello,
Thank you so much for your 5* review.
We'll be sure to let Jess and the team know about your review.
Happy saving!
Thanks
Kayleigh
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