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The Fish Society Omdömen 

976
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer

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Betygsatt 5 av 5 stjärnor

The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer

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Betygsatt 1 av 5 stjärnor

CANCELLATION OF MEMBERSHIP - FISH SOCIETY Have been trying to cancel this since July. Tried to get Bank to cancel it. Because it isn't a Direct Debit, they can't do anything. Have written t... Se mer

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Betygsatt 5 av 5 stjärnor

DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer

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Företagsinformation

  1. Fiskaffär
  2. också i
  3. Butik med frysta livsmedel
  4. Tillverkare av frysta livsmedel

Skrivet av företaget

The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

976 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 63 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(976)

608 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I received rotten fishes

I received rotten fishes , I sent them email with photos and I never got a reply. The most frustrating experience ever.

29 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Please know this is not the standard of quality or service we strive to provide.

I am deeply sorry to hear about your experience with your recent fish delivery, and even more sorry to hear that your email with photos went unanswered. We would be very grateful if you could contact us on 01428 687 768 so we can put this right for you as we don't appear to have received your email with photos.

We are currently investigating why your message was not received by our support team so we can ensure this doesn't happen again.

If there is anything else I can do to resolve this for you, please feel free to email us at customerteam@thefishsociety.co.uk.

-The Fish Society

Betygsatt 3 av 5 stjärnor

The scallops were not great

The scallops were not great, definitely not king scallops

31 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Thank you for your feedback. We are very sorry to hear that your order didn't meet your expectations.

Our Wild Hand Dived King Scallops are authentic Atlantic King Scallops (Pecten maximus). Because they are hand-dived in the wild rather than farmed or processed, natural sizing can vary between individual catches while maintaining our specific weight grade. However, we take customer satisfaction very seriously and want you to be completely happy with what you receive.

Please contact our team at customerteam@thefishsociety.co.uk with your order number so we can look into this specific pack and arrange a resolution for you.
Kind Regards
- The Fish Society

Betygsatt 1 av 5 stjärnor

I have ordered some stuff and don’t…

I have ordered some stuff and don’t have any news where is it!

27 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Good afternoon Lesia
We are very sorry for the delay! Due to your remote address requiring specialized transport, an extra delivery surcharge was missed at checkout due to a website glitch.
Our team has emailed you to ask how you would like to proceed, but we haven't received a reply yet. Please check your inbox and reply to our email (or call us on 01428 687768) so we can either dispatch your fish or issue a full refund immediately.
Best regards,
The Fish Society Team

Betygsatt 1 av 5 stjärnor

Appalling old fish

No, no way! I happened to notice 2 days ago that a packet of Wild Atlantic Haddock had been frozen in April 2023 with a BB4 date of September 2026. I was utterly horrified. Unfortunately, I had just put in a £177 order to stock up. Parcel arrived today and I have checked every packet. 3/4 of the delivery will be chucked because these items (especially Sushi tuna, etc.,) was frozen in the 1st and 2nd quarters of 2025. We are now the 3rd quarter of 2026. I simply will not put 15 month-old fish into the bellies of my family. This is appalling, and I don't care how long it's safe, etc. We are supposed to be buying FRESH fish - "Fresh seafood", it says on Google. It is NOT fresh - so everybody, check the freeze date and decide how you feel.

3 augusti 2026
Omdöme utan inbjudan
Logotyp för The Fish Society

Svar från The Fish Society

Thank you for reaching out, and we hear your concerns loud and clear.At The Fish Society, we specialize in high-end, commercial blast-freezing. "Freshness" in seafood is determined by the speed at which fish is frozen after being landed—often within hours right at the quay—to lock in texture, nutrients, and peak flavor. Commercial deep-freezing at ultra-low temperatures maintains this quality safely over extended periods. That said, we never want a customer to feel uncomfortable or dissatisfied with a £177 order. Please do not throw your order away. Instead, reach out directly to our customer care team at customerteam@thefishsociety.co.uk with your order number. We will gladly look into your order details and work with you directly to make this right.
Kind Regards
- The Fish Society

Betygsatt 5 av 5 stjärnor

Extremely incredible service and…

Extremely incredible service and affordable prices with fresh food supplied as advertised nothing different or or not a lie about what they say everything they speak is doubled and the truth I must say and My grateful thanks to customer service Mandy who has helped me a lot. She’s a wonderful asset to the team of the society. Highly recommended to everyone to try out their product and you will not regret it. Trust me.

27 juli 2026
Betygsatt 5 av 5 stjärnor

I’ve just placed my second

I’ve just placed my second, large for me and my wife only orders, I’ve always preferred fresh over frozen, every time my decision has been right based on the frozen fish I’ve had before, some from the fishmonger’s’who I guess froze it because he couldn’t sell it fresh in time, or the frost bitten supermarket offerings, I don’t know how they freeze the fish here, it must be a more efficient method because I’ve not had such juicy sweet fish like this since I used to catch my own. I’m not a great one for grilled fish, much preferred by me is a nice beer batter or breadcrumb cooked in beef dripping, but I’ve tried some wild British butterflied red mullet as it sounds delicious, I’m a haddock and cod person in that order. Thank you for the outstanding customer support and service I’ve received. I recommend them without reservation

28 juli 2026
Betygsatt 5 av 5 stjärnor

The best product I could find on the…

The best product I could find on the market - though small the lobster was so sweet and tasted incredible - I used as a canapé Mix for lobster rolls so suited me perfectly. Discount helped! Speedy and safe delivery. Thank you!

24 juli 2026

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