Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer
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CANCELLATION OF MEMBERSHIP - FISH SOCIETY Have been trying to cancel this since July. Tried to get Bank to cancel it. Because it isn't a Direct Debit, they can't do anything. Have written t... Se mer
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DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer
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Företagsinformation
Skrivet av företaget
The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.
Kontaktuppgifter
Henley Business Park, GU3 2DX, Guildford, Storbritannien
- 01428 687768
- customerteam@thefishsociety.co.uk
- www.thefishsociety.co.uk
4,2
Bra
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The red mullet had not been descaled…
The red mullet had not been descaled and was full of bones
13 augusti 2026
Svar från The Fish Society
Thank you for sharing your feedback. I am so sorry to hear about your experience with the red mullet.
While red mullet naturally contains fine bones, failing to properly scale and pin-bone the fish falls far below our preparation standards.
I have flagged this directly with our Operations team to ensure our prep checks are strictly enforced. We would love the chance to make this right—please contact us directly at the customerteam@thefishsociety.co.uk so we can help address your order.
- The Fish Society
Customer service after a nightmare with…
Customer service after a nightmare with the courier company was amazing and the food quality was outstanding
13 augusti 2026
Delivery was early on good order
Delivery was early on good order. Have not tried fish yet
13 augusti 2026
Excellent choice; efficient delivery; delicious products
The choice of product is so great it is almost overwhelming. My order arrived on time and was still frozen so it was a quick job to pop it in the freezer. So far I have only tried the red mullet and the roll mops, both of which were delicious. Overall very impressed by my first order.
9 augusti 2026
The crab legs were perfect the delivery…
The crab legs were perfect the delivery wasn’t did not ring the bell just left it on the door step so it was left in the full sun for an unknown time.
12 augusti 2026
2 days and dry ice non existent
2 days and dry ice non existent. Products not frozen.
12 augusti 2026
Svar från The Fish Society
I am so sorry to hear about the shipping delay and that your order arrived without dry ice and thawed out.
Maintaining a strict cold chain is our top priority, and it is completely unacceptable that your package arrived in this condition.
Please do not consume any of the thawed products.
We want to fix this for you right away. Please email us directly at customerteam@thefishsociety.co.uk with your order number so sort this out for you.
We are also reviewing this transit delay with our courier to ensure it doesn't happen again.
Thank you for bringing this to our attention.
- The Fish Society
Fish products arrived quickly but not of high quality
Although the fish products arrived very quickly by courier in a frozen condition the quality was not as good as expected.
The butterfly mullet was not cleaned and complete with scales and pin bones. The lobster although a good size was not restaurant standard. The sardines are of good size have not yet been cooked.
11 augusti 2026
Svar från The Fish Society
Thank you for taking the time to leave such detailed feedback. We are glad to hear your order arrived quickly and well-frozen, but we are very sorry that the quality of the fish fell short of your expectations.
Failing to properly clean, scale, and pin-bone the butterfly mullet is completely unacceptable and far below our kitchen prep standards. While we aim for our lobster to be top-tier, we are equally disappointed to hear it didn't meet restaurant standards for you.
I have passed your comments directly to our Operations team to review our prep protocols immediately. We’d love the chance to make this right—please email us at customerteam@thefishsociety.co.uk with your order number so we can address this with you.
We hope you enjoy the sardines when you cook them!
- The Fish Society
They were so helpful refunding me for a…
They were so helpful refunding me for a duplicated order. The super quality of the fish they supply goes without saying.
10 augusti 2026
Poor packaging, not tightly packed to remain in contact with the ice packs
First time using this company and picked the wrong weather to have frozen food delivered in a white van. Fish arrived defrosted and loads of space in the box for it all to move around, if packed better or more ice added it may have stayed frozen for the trip. May try again but first impressions do count.
10 augusti 2026
Svar från The Fish Society
Thank you for sharing your feedback with us.
First and foremost, I am so sorry to hear about your experience. You are completely right—first impressions matter, and receiving defrosted fish is an unacceptable start to ordering with us.
During high temperatures, our packing team adjust ice quantities and box sizes to ensure the cold chain holds strong throughout transit, no matter what van it’s travelling in. We have brought this to the attention of our Operations Team who will look into this further.
We guarantee that your seafood should always arrive frozen, and we never want you to pay for an order that isn't in perfect condition. Please reach out to our customer care team at customerteam@thefishsociety.co.uk with your order number so we can help resolve this for you.
We’d love the opportunity to show you what our service usually looks like when done right!
- The Fish Society
Unfortunately
Unfortunately, my first experience with fish society wasn’t a good one when you sent me the wrong product, which meant that I was inconvenience by a couple of days. Plus, when I did receive the crabs they were tiny compared to the products I acquired elsewhere? Sorry, I won’t be recommending you to anybody.
6 augusti 2026
Svar från The Fish Society
Thank you for sharing your honest feedback.
First impressions matter immensely to us, and we are so genuinely sorry that your very first experience with us was such a let down.
Sending you the wrong item in the first place—and delaying your meal by a couple of days—was entirely our mistake. We know how frustrating it is to wait on a fresh seafood delivery only to receive the wrong package, and we sincerely apologise for that inconvenience.
Regarding the size of the crabs: we grade all of our seafood strictly by weight to ensure consistency, but we know how disappointing it is when a product arrives smaller than you anticipated—especially when compared to other suppliers you’ve used.
Please reach out to our customer care team at customerteam@thefishsociety.co.uk with your order number so we can assist you further.
Thank you again for bringing this to our attention.
- The Fish Society
Excellent quality packed well arriving…
Excellent quality packed well arriving frozen on time.
5 augusti 2026
My order was well packaged and arrived…
My order was well packaged and arrived early. The food is top quality. My children love the anchovies, I ordered four packs and it’s all gone in two days! Definitely ordering more.
5 augusti 2026
The John Dory was disappointing
The John Dory was disappointing, especially disappointing because it was so expensive. Will not be ordering again
5 augusti 2026
Svar från The Fish Society
Thank you for your honest feedback. I am so sorry to hear about your experience with the John Dory.
We know how expensive high-quality seafood is, and you absolutely should expect a top-tier meal every single time you order from us. Hearing that this fell flat is really disappointing for our whole team.
Even if you don't plan to order again, we want to ensure you aren't left with a bad experience. Please reach out to us at The Fish Society either via email at customerteam@thefishsociety.co.uk or call us on 01428 687768 so that we can help turn your experience around with us.
-The Fish Society
A delightful combination and we will be…
A delightful combination and we will be buying repeats
8 augusti 2026
Delivery came fast but lobster tail was…
Delivery came fast but lobster tail was very small if I compare the price with what Seafood Direct does.
6 augusti 2026
Svar från The Fish Society
Thanks for sharing your feedback with us! Great to hear the delivery was fast, but we're sorry to hear the lobster tail didn't feel like great value for you this time.
Sourcing premium lobster means prices can vary across suppliers, but we always aim to offer fair, competitive pricing for the top-tier quality we deliver.
If you feel the tail was underweight compared to what you ordered, please reach out to our team at customerteam@thefishsociety.co.uk or call us on 01428 687768 so we can double-check the batch and look after you!
- The Fish Society
All items were packed extremely well…
All items were packed extremely well and the fish appears fine (I have yet to try it ) the prawns are what I would call shrimp (having brought prawns direct from the boat having lived on north East Coast for years ) .
A very good fast service
3 augusti 2026
Excellent quality
Excellent quality. Delivered frozen...great packaging. Bargain clearance lobster/crab 1kilo for £21.50 plus shipping. 3 cooked whole lobsters!
5 augusti 2026
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