Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer
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DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer
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Terrible Company and awful food. I placed an order with this company ONCE and ever since, they have continued sending me unwanted marketing material through the post. Despite contacting th... Se mer
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Företagsinformation
Skrivet av företaget
The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.
Kontaktuppgifter
Henley Business Park, GU3 2DX, Guildford, Storbritannien
- 01428 687768
- customerteam@thefishsociety.co.uk
- www.thefishsociety.co.uk
4,2
Bra
975 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I don't have a very positive review
I don't have a very positive review, although it doesn't concern the company itself. The delivery was made to the wrong address, even though the recipient's address was clearly marked on the package. And since it was a very hot day, the contents melted badly and all the products thawed out.
22 augusti 2026
Svar från The Fish Society
Thank you for your feedback.
We are so sorry to hear your order was left at the wrong address by the courier, especially on such a hot day. We completely understand your frustration regarding the spoiled items.
We take delivery quality very seriously and would love to help put this right. As we couldn't locate an order under your name since February 14th, could you please contact us directly at customerteam@thefishsociety.co.uk or 01428 687768 with your order number?
We hope to hear from you soon so we can look into this and resolve it for you.
Warm regards,
- The Fish Society
Very good quality fish
Very good quality fish that is well packaged individually. I continue to enjoy your products which arrive fresh.
2 september 2026
Loved the battered scampi.
29 augusti 2026
Lobster Thermidor
Ordered Lobster Thermidor for a special meal, 10+ available according to their website. 5pm the day before delivery was due I received an e-mail telling me they had none, even though their website still said they had 10+ available. Ruined my weekend. Never again!
Wow, I've just noticed the cod that did arrive was frozen in September 2025! What has it been doing for 12 months? Do you really have that much cod in your freezer?
4 september 2026
Omdöme utan inbjudan
Svar från The Fish Society
Dear Ian,
We are deeply sorry for letting you down on your special occasion and for the late notice regarding your Lobster Thermidor. Cancelling an item at 5 pm the day before delivery is completely unacceptable, and we take full responsibility for the inventory discrepancy on our website that caused this. We are currently auditing our stock management system to ensure our online numbers update in real time so this does not happen again.
Regarding the Cod, we completely understand your shock at seeing a freeze date from September 2025. While commercially flash-frozen fish maintained at sub-zero temperatures retains its peak quality and safety for up to 12 to 18 months, we understand why seeing that date on arrival is unsettling and disappointing.
We sincerely apologise for ruining your weekend plans and appreciate you bringing both of these issues to our attention.
-The Fish Society
Delighted with the service excellent and purchase…
Delighted with the service and purchase thank you.
1 september 2026
Coquille delicious
Coquille delicious, haven’t had the others yet but do look delicious too!
28 augusti 2026
I haven't bought anything but keep getting asked to leave a review
I haven't bought anything, but you keep harassing me to leave you a review, so here it is. Will be unsubscribing from further contact.
28 augusti 2026
Svar från The Fish Society
Dear Damien,
We sincerely apologize for the frustration these repeated review requests have caused you. These messages were automatically sent due to a delayed system trigger linked to an order placed in November 2024. We completely understand why receiving automated prompts so long after a purchase feels unnecessary and intrusive.
We have manually updated your account settings to ensure you are fully unsubscribed from all future marketing emails and review requests. Thank you for bringing this automated error to our attention, and we are very sorry for the annoyance it caused.
-The Fish Society
Excellent quality fish
Excellent quality fish, and more exclusive Icelandic cod liver.
28 augusti 2026
The Best!
I'm with The Fish Society over 3 years and every time they give an excellent experience.
28 augusti 2026
Great Products
Great Products, extremely fast and highly professional deliveries and great value
A top class operation at every level
25 augusti 2026
I may be wrong but I believe I paid for…
I may be wrong but I believe I paid for twice the quantity of salmon that was delivered. This is the first time I have had any reason to dispute with the Fish Society
25 augusti 2026
Svar från The Fish Society
Good afternoon, George,
Hope you are well.
Looking at your order i can see you ordered 1 x 80g peice of the sushi grade salmon belly strip.
Could you let us know what you received, and we can look into this for you.
Hope this helps,
-The Fish Society
A mistake going to fantastic service
I had ordered a fully side of smoked salmon well ahead of the Bank Holiday weekend. A couple of days before I was told the delivery would be late possibly after the weekend.
The Fish Society gave me the equivalent in 5X200gram packs BUT as compensation sent a full original order smoked salmon of 1 kg a couple of days later which arrived in sufficient t time for my staying guests.
How very generous and what a way to achieve full customer satisfaction.
I am amazed and grateful.
10 out of 10!!
Brilliant.
26 augusti 2026
The Fish Society:- Second to none.
I can always rely on The Fish Society to provide a first rate product, delivered promptly. The quality is second to none. 100% reliable.
26 augusti 2026
Delivered COMPLETELY thawed out
The goods were delivered COMPLETELY thawed out and barely even cold ! So re-freezing is not possible.
I'm still strugling to consume this before it loses it's freshness altogether !
Care should be given to faster prompt delivery.
25 augusti 2026
Svar från The Fish Society
Thank you for bringing this to our attention, and we sincerely apologise that your order arrived completely thawed. We hold our shipping standards to the highest level, and it is unacceptable that your delivery arrived in this condition.
Please do not risk consuming any items if you are concerned about their temperature or freshness—your safety and satisfaction are our top priorities.
Please reach out to us directly at customerteam@thefishsociety.co.uk or call us on 01428 687 768 with your order number where we can these assist you further.
- The Fish Society
Very good range of fish and seafood
Very good range of fish and seafood. Website easy to navigate. Fast and reliable service. Last but not least great taste.
25 augusti 2026
Great choice of products
Great choice of products and you can choose a delivery date to suit.
The quality is fabulous as are the portions
Will definitely order again
22 augusti 2026
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