Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer
Företaget har svarat
DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer
Företaget har svarat
Terrible Company and awful food. I placed an order with this company ONCE and ever since, they have continued sending me unwanted marketing material through the post. Despite contacting th... Se mer
Företagsinformation
Skrivet av företaget
The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.
Kontaktuppgifter
Henley Business Park, GU3 2DX, Guildford, Storbritannien
- 01428 687768
- customerteam@thefishsociety.co.uk
- www.thefishsociety.co.uk
4,2
Bra
975 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommended for great quality
I have been using this website as a reliable source of high quality produce for some time. Deliveries have always arrived as promised and all the items I have bought, be they shellfish or regular fish, have been excellent. I really enjoy the misshapes which is a great way to get some good quality fish for an affordable price and a great indication of a their thoughtfulness with regards to the industry. They also offer great recipes. The customer service team is also super attentive, and the one time I had an issue they called and offered to replace the goods.
21 september 2026
Omdöme utan inbjudan
Svar från The Fish Society
Thank you so much for taking the time to leave such a thoughtful 5-star review! We are so glad to hear you've been relying on us for your fish over the years and that our delivery service, quality, and recipes have consistently hit the mark.
Our misshapes are a real favourite of ours too, it’s such a great way to reduce food waste in the seafood industry while offering top-quality fish at an affordable price, so it means a lot to know you appreciate that ethos! We are also delighted that our customer service team was able to take good care of you when you needed assistance.
Thank you so much for your continued support and recommendation, and we look forward to packing your next order!
-The Fish Society
I ordered tinned cod liver
I ordered tinned cod liver. Very delicious. Arrived in time. Thank you for your service 🫡
20 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you enjoyed the tinned cod liver and that your order arrived right on time. We really appreciate your support and look forward to serving you again soon! 🫡
-The Fish Society
Hello,
Hello,
My cat likes haddock.Thank you very much for very quality fish. I love yours packing - the best one.
Kind regards
Kristina
20 september 2026
Svar från The Fish Society
Thank you so much for the lovely 5-star review, Kristina! We are thrilled to hear that you love our packaging and that your cat is enjoying the quality haddock! It's always wonderful to get the seal of approval from a feline fish lover 🐾
We really appreciate your support and look forward to packing your next order!
-The Fish Society
My go-to online fishmonger
I love this company. I've ordered from them so many times when I want something extra special or some seafood not regularly found at the supermarket. Their range of sashimi is impressive and always of high quality. Delivery has always been on time and the fish is well-packed and still frozen. Would highly recommend.
6 augusti 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are thrilled to be your go-to online fishmonger! It's wonderful to hear that you enjoy our sashimi range and that our selection, fast delivery, and packaging consistently hit the mark for those extra special meals.
We really appreciate your continued support and recommendation, and we look forward to packing your next order!
-The Fish Society
The most fresh and delicious scallops
The most fresh and delicious scallops, and the salmon as always perfect!
16 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We are delighted to hear that you loved the fresh scallops and that the salmon was perfect as always. We really appreciate your continued support and look forward to packing your next order!
-The Fish Society
The quality of the fish was high and the service good
The quality of the fish was exceptional. Also well packed and delivered on time.
15 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you found the quality of the fish exceptional and that your order arrived well-packed and right on time. We really appreciate your feedback and look forward to serving you again soon!
-The Fish Society
Very good quality very good…
Very good quality very good service.also very good on delivery.
15 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're thrilled to hear that you were pleased with our quality, service, and delivery speed. We really appreciate your feedback and look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you had another great experience with our service and products. We really appreciate your ongoing support and look forward to packing your next order!
-The Fish Society
I came across The Fish Society while…
I came across The Fish Society while searching for wild-caught sockeye salmon.
I initially placed an order for organic Scottish salmon, but after realising that even organic salmon is still farmed, I decided to cancel it. I called customer service, and the cancellation was handled seamlessly with zero issues.
Although I couldn't transfer the original £10 off voucher from the cancelled scottish salmon order, I had another voucher that offered even more money off. This allowed me to place my order for the wild sockeye salmon with a great discount.
The postal packaging they use is outstanding. It is so well insulated that the fish arrives perfectly frozen every single time, with no softness whatsoever. It is packed the day before and delivered the next working day, looking as fresh as if it had been frozen that exact morning.
24 april 2026
Svar från The Fish Society
Thank you so much for taking the time to share such a detailed 5-star review! We are delighted to hear that our customer service team made the order adjustment so seamless for you and that you were able to use your voucher toward the wild-caught sockeye salmon.
We know how important it is to find the exact catch you are looking for, so we're thrilled that the sockeye fit the bill! It's also fantastic to hear that our insulation and next-day delivery kept everything rock-solid frozen and fresh upon arrival.
We truly appreciate your support and look forward to packing your next order!
-The Fish Society
CANCELLATION OF MEMBERSHIP
CANCELLATION OF MEMBERSHIP - FISH SOCIETY
Have been trying to cancel this since July. Tried to get Bank to cancel it. Because it isn't a Direct Debit, they can't do anything.
Have written to their published email address - on 3/7/26; 3/8/26;9/9/26;14/9/26. No reponse at all except an email thanking me for my order and charging the membership fee again. My original order number was 929763 for fish worth £71.80 Membership discount £2.01 charged £69.79.
Hope this is sufficient for them to take action. If they want further details like my bank account numbers they can send a private email. Thankyou Trust Pilot for your role in this saga. Hope not to have to write again.
Refund for August and September, as well as October, would be a nice gesture. Susan Glass
17 september 2026
Omdöme utan inbjudan
Svar från The Fish Society
Hi Susan,
Thank you for contacting us. Dean has just spoken with you which we hope has now resolved everything for you.
Please do not hesitate to contact us if we can be of further assistance.
- The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're thrilled to hear you had such a great experience with us. We truly appreciate your feedback and look forward to serving you again soon!
-The Fish Society
Very happy with the product i bought…
Very happy with the product i bought and the service and delivery is great will buy again.
4 september 2026
Svar från The Fish Society
Hi,
Thank you so much for the wonderful review! We're thrilled to hear that you were happy with your order, as well as our delivery and service.
We truly appreciate your support and look forward to welcoming you back for your next order!
Warm regards,
The Fish Society Team
Salmon was lovely and chunky and very…
Salmon was lovely and chunky and very meaty. Came on the due date. Will definitely purchase more
26 augusti 2026
Svar från The Fish Society
Hi,
Thank you for leaving us such a great review! We're delighted to hear that you loved the salmon and that your delivery arrived right on time.
We truly appreciate your support and look forward to supplying your next order!
Warm regards,
The Fish Society Team
The prawns are so delicious and the…
The prawns are so delicious and the lobster was a good size
3 september 2026
Svar från The Fish Society
Hi,
Thank you so much for the fantastic review! We're thrilled to hear that you found the prawns so delicious and were pleased with the size of the lobster.
We really appreciate your support and look forward to serving you again soon!
Warm regards,
The Fish Society Team
Fish quality good, but no benefit to being a member.
Fish quality good, but there was no benefit to being a member. It’s a waste of money - just order what you need when you need.
2 september 2026
Svar från The Fish Society
Thank you for leaving a review and for highlighting that you were pleased with the quality of our fish! We pride ourselves on delivering top-tier seafood, so we’re glad that part of your experience met your standards.
We also appreciate your honest feedback regarding our membership. We design our membership to provide genuine value such as exclusive discounts.
We are genuinely sorry to hear that it hasn't felt worthwhile for your ordering habits.
Your feedback is invaluable, and we are actively reviewing our perks to ensure our members receive clear, meaningful value. If you’d like us to look into your account or assist you with managing your subscription, please feel free to reach out to us directly at customerteam@thefishsociety.co.uk.
Thank you again for helping us improve, and we hope to continue serving you great seafood!
- The Fish Society
Hello The Fish Society,
Hello The Fish Society,
Haddock not fresh and not safe to eat as stunk and we did not eat this. Please refund the £7?
Kippers x 2 tiny sized like a small side plate size had very fish on them due to their small size.
Fish pie mix way over priced as manufactered and flavourless Pollock.
The steaks as already mentioned excellent which were Cod, Salmon, Hake.
Prawns very good.
If no refund we shall sadly contact our card provider as when I mentioned this before you did not offer this. To shop with you again please make sure all is fresh and priced fairly as well as a catch size.
Thank you, Michelle
8 september 2026
Omdöme utan inbjudan
Svar från The Fish Society
Hi Michelle,
I apologise about the bad quality of the haddock and the small sizing of the kippers which you were unaware of.
Please contact customer service on 01428 687 768 who can assist you further regarding.
- The Fish Society.
The products I ordered were excellent…
The products I ordered were excellent and the process was very easy. Thank you.
28 augusti 2026
Delivery was as promised and well packaged
I have only eaten the contents of a tin of the "Icelandic cod liver" so far.
(The rest of the delivery is in the freezer)
I was nervous about the taste of the cod liver but it was as advertised and absolutely delicious with some good bread as an accompanyment. There is no unpleasant fishyness to taste at all and the texture is similar to foie gras. I shall certainly be buying more very soon.Previous experience suggests the other items I ordered will also come up to expectation taste wise
2 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.